Management methods of family hotels
Because most family-style hotels are rebuilt with their own houses, there is a certain gap between self-occupied houses and business houses in terms of use requirements, such as fire-fighting facilities and sanitary facilities. In order to meet the above requirements, many owners change the building structure privately, some add floors by themselves, some connect them privately, some fail to fulfill the accommodation registration procedures strictly according to the regulations of the public security department, some start business without obtaining the relevant examination and approval procedures and business licenses for fire control and sanitation, and many hotels have security facilities and systems. The first is safety.
Do you want to standardize management methods, strengthen internal management, improve competitiveness, and put your family hotel on the right track? Only when the operation is standardized, the service is distinctive and the competition is dominant can the prospects be broadened? .
Business process of family hotel
The operation mode of general family hotels is as follows-
1. The owner owns one or more houses and operates them after renovation.
2, professional management, the owners entrust their own property management, profit sharing.
3. The owner entrusts his own property to the property management company, which operates it and charges a certain fee.
* The quotation does not include the invoice amount. If you need to ask for an invoice, you will be charged a tax point fee of 8% of the total room rate.
* If you book a room in advance, you must pay a deposit and no room reservation is provided.
* Extra bed fee will be charged for each room exceeding the standard occupancy rate (except for babies).
Registration process
Matters needing attention and check-in process of general family hotels-
First, check in:
1. Guests need to inform the store of the approximate check-in time in advance, and then arrive at the community where the house is located at the appointed time. They must confirm by phone.
You need to prepare all the room rates and deposits when you check in. If the tenant pays the deposit in advance, the deposit will be deducted from the room rate. No payment is accepted at the family hotel when checking out. Please understand and fill in the registration form.
3. The store explains relevant matters to the tenant.
4. Check ID cards and other valid documents;
5. The lessee checks all the configuration and facilities of the room and gets the key.
Second, check-out procedures:
1. Check-out time is at noon 12: 00, from 12:00 to 18: 00, counting as half a day, and counting as one day after 18:00;
2. Refund the deposit after checking the relevant facilities on site.
Third, retreat:
1. If you need to extend your stay during the check-in, you need to inform the store more than one day in advance and it will take effect after confirmation, otherwise it will be given to the guests who have already booked.
2. If the tenant needs to shorten the lease term in advance, it shall notify the store more than two days in advance and take effect after the store confirms it; The store has the right to withhold the deposit as compensation without prior confirmation or approval. (If you need to sign a contract, please follow the contract).
The main characteristics of family hotels
location
Holiday tourism, family form plays a leading role, and family form tourism team is the main force of holiday tourism market. The tourism consumption capacity of this tourism team is about 1, 000- 1, 500 yuan/home. In addition, due to well-known reasons, family travel can only be a holiday, and the travel time of business tourists is generally not limited by holidays. Therefore, we can say that family tourists are the main reason for the change in supply and demand of holiday hotels. In addition, due to the obvious contradiction between the supply and demand of holiday rooms in China, the tourist areas are mainly natural scenic spots, which are often located in vast rural areas, or those tourist areas were originally dominated by agriculture. On the one hand, the development of tourism makes some people get rich first, on the other hand, it also makes some people face employment pressure. In this case, opening a farmhouse hotel is a way to kill two birds with one stone. Therefore, unlike the development characteristics of family hotels in the world, family hotels in China will start with farmhouse hotels.
architectural style
Generally speaking, there are two kinds of family hotels: one is to live with guests, and the other is to live separately from guests. According to the target market of domestic family hotels and the characteristics of family travelers, the construction of family hotels must fully reflect the local characteristics and family atmosphere, which can be considered as follows: 1. The location of the family hotel is convenient and easy to access.
2. Family hotels should be built in pieces, and the overall style should reflect the characteristics of the village, which is also convenient for unified management and ensure safety.
3. The overall architectural style of the family hotel must be consistent with the local residential style, fully reflect the local folk customs, and be in harmony with the surrounding environment.
4. The internal structure of the family hotel tries to make the guest room go in and out without going through the master bedroom, and there is a living room, but guests must also use the living room alone.
5. The guest room must have a bathroom and a bathroom for guests.
6. The room decoration should be as cordial and warm as possible, and the room decoration should be simple.
7. Rooms and bedrooms must be clean, tidy, quiet and well ventilated.
8. Breakfast provided must be hygienic and have local characteristics.
superiority
Traditional family hotels mainly have the following advantages:
1, save money-under the same quality, the cost of family hotels will be 30%~70% cheaper than hotels, but the activity space will be larger. It is a good way to save travel expenses.
2. Comfort-All household necessities, including bedding, are ready. You can put down your luggage and check in, just like going back to your home and enjoying the warmth and convenience of home.
3, self-help-you can wash, cook and clean according to your own habits and preferences, completely private and independent space, free from external interference.
4. Flexibility-Because the lease period is completely flexible, guests can arrange their own itinerary at will, without worrying about thorny issues such as "the rent has not expired" and "the furniture they bought". The difference between a family hotel and a hotel and a general hotel: the cost is lower than that of a hotel, it can provide on-site service, the lease period is generally longer than that of a hotel, and the pricing and lease period are more flexible. While providing accommodation, hotel-style apartments also provide hotel-like services, such as cleaning rooms regularly and delivering meals. Family hotels advocate self-service, and living here is more like a "home" of their own. Although youth hostels also advocate self-help, they are also hotels, mainly staying for 1-7 days. Many tourists are crowded in a limited space, lacking individual independent space; Family hotels make up for the above shortcomings without losing the benefits of youth hotels. Family hotels feel more at home.
5, choose quiet in the hustle and bustle-general family hotels are located in downtown areas, convenient transportation, as well as exclusive private rooms, undisturbed, so that you can stay away from the hustle and bustle of the city and enjoy quiet personal space. Exquisite decoration and unique style make renters feel at home.
6. Enjoy at home. Bedding in the room abandoned the monotony of pure white in the hotel and replaced it with the warmth of high-end home. Moreover, you can live according to your own habits and preferences, do laundry and cook like at home, and enjoy your own cooking without worrying about dietary differences. With our service, you can enjoy leisure at home.
Social welfare
1. Trade union organizations at all levels focus on further promoting the new round of national civilized city construction, and strengthen honesty education and honesty practice through colorful and diverse activities, especially taking hotels as an opportunity to formulate standards for the construction of civilized and honest family hotels and carry out honesty education on civilized etiquette.
2. Enhance employees' awareness of honesty, increase employees' income through honest and civilized management, and play a positive role in community development.
3, through the family hotel model street year to receive tourists, increase the per capita income of employees, solve the problem of employee placement and employment.
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