The job responsibilities of the front office department are as follows:

1, the development of the front office of the Department of the work plan, to promote the work of the department.

2, adjust and improve the organization of the department and the rules and regulations to meet the needs of the work.

3, educate the staff to comply with national policies and decrees. To clarify to the staff of the hotel and the relevant policies of the department, and strive to maintain and develop good relations with the staff.

4, and strive to create a harmonious atmosphere at work, and actively advocate the work style of inter-departmental and intra-departmental cooperation.

5, whether the assessment of the front office department is conducive to strengthening the management and mobilize the enthusiasm of the staff.

6, strengthen the horizontal connection with the room service, finance and other departments to promote the work of guest services.

7, to the Ministry of Human Resources to put forward the department's staff job change proposals.

8, responsible for categorizing the management elements of the inspection work, not less than once a quarter.

9, strictly in accordance with the provisions of the hotel team staff inspection and assessment to ensure that the quality of service and the normal operation of the work.

10, convey the department's work indicators, analyze and deal with the problems reflected in the post, improve the work.

11, according to changes in customer conditions, to assist the store manager to do a good job in a timely manner to adjust the personnel, materials and other aspects.

12, dealing with guest complaints, widely solicited guest opinions, to maintain good customer relations.

13, to understand and grasp the dynamics of the staff's thinking, timely report to the store manager, do a good job of staff thinking, mobilize the enthusiasm of the staff.

14, with the hotel outside the relevant business units to maintain good relations.

15, presided over the convening of the department's regular meetings.

Introduction of the Front Office Department

Also known as the Department of Guest Services, the hotel is responsible for soliciting and reception of guests (organization of the source), the sale of hotel room commodities, the organization of the reception and coordination of guest services, the sale of catering and entertainment and other services, communication and coordination of the hotel's various departments to provide a variety of guests with a comprehensive range of services to the guest service sector.