Recently, Ms. Liu, a pregnant woman in Zhengzhou, Henan Province, went out to a restaurant with her husband. In the process of her soup, Ms. Liu suddenly felt a strong abnormal taste. It turns out that the soup contains detergent. After she stirred, a lot of bubbles really came out.
So they immediately called the staff to check, and the other party admitted that it was their fault. Then they took the soup to the kitchen and threw it out immediately. Just when they wanted to get an explanation, they found that the boss suddenly changed his face and said that this matter had nothing to do with them, and the soup in the restaurant was fine.
Ms. Liu and her wife were also very dissatisfied with the boss's perfunctory attitude of such a big change, so they called media reporters and people from the Food Supervision Bureau to help solve this problem. At this point, the relevant person in charge of the store also responded face to face, claiming that the bowl of soup has been poured out now, and it is difficult to judge whether there is a problem.
Because the boss changed his face so badly, Ms. Liu was very angry and even asked to see the monitoring to know the truth. However, the operation director claimed that the monitoring could not be adjusted and there was no way to confirm it. Finally, the market supervision department entered the backstage inspection of the restaurant and found that there were many violations in the kitchen. Due to the intervention of the market supervision department, the store really softened its attitude and apologized to Ms. Liu. I hope the two sides can better negotiate to solve the problem.
For catering practitioners and consumers, food safety and hygiene is always the most important piece. If the merchants do not grasp the details in this process, it is likely to cause food safety problems, which will not only harm the health of consumers, but also ruin their business reputation.