Attach a copy of the job responsibilities of the foreign-funded hotel operator.

Job description:

Provide telephone service and help to fulfill guests' requirements (guest service)

Duties and obligations:

1. Answer all incoming calls politely and friendly, and be responsible for accurate transfer.

2. Answer the guest's telephone inquiries or transfer the phone to relevant departments.

3. Responsible for "delivering meals" and providing services to guests efficiently.

4. Be responsible for accurately booking and connecting the long-distance calls of the guests.

5. Be responsible for providing accurate and timely wake-up service for guests.

6. Check the wake-up service record and take appropriate measures when no one answers the phone.

7. Be responsible for calling the hotel staff correctly.

8. Fully understand the hotel's voice mail system and help guests and callers use it.

9. Treat other related tasks like assigned tasks to improve overall efficiency.

10. Report errors in time.

1 1. Fully understand the hotel facilities and business hours to ensure that the guests' questions are answered correctly.

12. Understand the daily affairs of the hotel.

13. Fully understand the emergency handling procedures, such as fire, evacuation, explosion, intimidation, etc.

14. Always keep the work area clean and tidy.

15. cultivate a good working relationship between departments

16. Identify VIPs, Starwood priority customers, regulars and long-term guests, and provide personalized service and help.

17. Deal with "guest service" quickly and follow up to ensure the complete satisfaction of guests.

18. Complete the task according to the instructions of the superior.

19. Provide excellent customer service.

20. Ensure to meet customer needs and reasonable requirements.

2 1. Keep looking for opportunities to develop customer service.

22. Take appropriate measures to solve guest complaints.

23. Promote hotel products and services.

24. Maintain a high understanding of products and services in order to explain and sell services and facilities to guests.

25. Comply with the hotel security system, emergency handling rules and procedures.

26. Keep the working area highly clean.

27. Follow the standards of customer service satisfaction at work.

28. Abide by the hotel's work policies and procedures, and abide by Home Inn's business code of conduct and the terms in the employee handbook.

29. Complete other tasks assigned by superiors.

Professional knowledge and skills:

1. The timbre is sweet, and the pronunciation, intonation and speech speed are appropriate.

2. Good English and communication skills.

3. Mastering other foreign languages at the same time is preferred.

Education:

university

Experience:

Relevant working experience is preferred.

Other skill requirements:

1. Good and positive working attitude

2. Other language skills

3. Be willing to learn and help others