innovation in service means improving new service quality and personalized service. Don't just look at the word innovation. Maybe many people will talk about it. Isn't innovation just about bringing forth the old and bringing forth the new? Yes, it's about innovation, but it's not about innovation. Because in our actual work, we still need systems and processes to implement our service work. The innovation we are talking about now is actually adding personalization to services.

on the basis of grasping the general service standard, we can create our own unique service mode and form our own special image in the eyes of the guests.

1. Advance service: predict the next demand of the guests at any time according to the situation of the guests, and take the service action before the guests make the request. Such as: the flexibility to open wine, the flexibility to send fruit and pay the bill, the flexibility to arrange luggage for guests and so on.

2. Emergency service: The situation of the guests may change at any time, and the manager must provide timely service for the changed needs of the guests, instead of blaming the guests. For example, the room needs to be changed due to problems such as orientation, facilities, safety and noise. Such as: the bellboy in the front office cleans shoes for guests, changes belts and so on.

3. Emotional service: guests are friends of the hotel, and there is affection between friends. Service can't just complete technical operation, but must work hard to create a good mood for the guests, establish a good emotional relationship, and truly turn customers into friends of the hotel.