Restaurants are most afraid of complaints and reports from the Environmental Protection Agency. It is very profitable for restaurants to do well, but it is not easy for restaurants to operate well. Some restaurants will receive reports from consumers. At present, restaurant operators are most afraid of receiving a report from the Environmental Protection Bureau, because it is determined that the restaurant operation has caused a bad impact on the surrounding environment, and the Environmental Protection Bureau will order them to stop and rectify, which will inevitably cause great losses to the restaurant economy. The most serious problem is the suspension and rectification of hotel reporting. However, the reporting hotel should find a suitable complaint function department according to the actual situation. For example, the food and drug administration should complain about hygiene or ingredients, and the industrial and commercial bureau or the price bureau should report complaints if the pricing is unreasonable. Of course, you can call 12315 to report a complaint if your consumer rights are infringed, but consumers' associations have no right to administrative punishment. Generally, mediation is done first, and mediation cannot be solved by the industrial and commercial bureau. In addition, food hygiene reports and complaints should be made in a timely manner. After the incident, if the merchants have a bad attitude or disagree with each other, they can immediately respond to the local health supervision agency, so that the staff of relevant departments can investigate and collect evidence to safeguard consumers' rights and interests at the first time. Food and beverage outlets can complain to the local health department if they have problems with substandard hygiene. Food and beverage outlets can complain to the administrative department of market supervision and management if they cheat consumers by selling fake and shoddy goods. If there are food safety problems in restaurants, you can complain to the food and drug supervision and administration department. Hotel noise disturbing people belongs to production noise, so you can complain to the environmental protection department. If it is life noise, it is under the jurisdiction of the public security organ according to law, and you can complain to the public security organ.

Legal basis

Law of the People's Republic of China on the Prevention and Control of Environmental Noise Pollution

Article 43 The boundary noise of newly-built commercial cultural and entertainment places must meet the environmental noise emission standards stipulated by the state; Do not meet the national environmental noise emission standards, the administrative department of culture shall not issue a cultural business license, and the market supervision and management department shall not issue a business license. Managers of cultural and entertainment venues in operation must take effective measures to make their boundary noise not exceed the environmental noise emission standards stipulated by the state.