If you find food with problems, you can call the nationwide unified "12331" food and drug complaint reporting telephone number.

The Measures for the Administration of Food and Drug Complaints and Reports stipulates:

Article 8? Food and drug supervision and management departments at all levels should unblock the complaint reporting channels such as "12331" telephone, network, letters and visits, establish and improve an integrated complaint reporting information management system, and realize the interconnection of food and drug complaint reporting information throughout the country.

article 9? Food and drug supervision and management departments at all levels shall, in accordance with the provisions of relevant laws and regulations, investigate and deal with the complaints and reports accepted, and feed back the results to the complainants to solve and respond to public demands in a timely manner.

article 11? The complainant shall provide objective and true complaint reporting materials and evidence, explain the basic course of the matter, and provide detailed information such as the name, address and specific acts suspected of violating the law of the object of complaint reporting.

advocate real-name complaints and reports. If the complainant is unwilling to provide his name, identity, contact information and other personal information or is unwilling to publicly report the complaint, he should be respected.

Extended information

The Measures for the Administration of Food and Drug Complaints and Reports stipulates:

Article 11? The food and drug complaint reporting institution is responsible for uniformly accepting food and drug complaints and reports. ?

the food and drug supervision and administration department shall, within 5 days from the date of receipt, transfer the directly received food and drug complaint report to the food and drug complaint reporting institution at the same level; If there is no food and drug complaint reporting institution at the same level, it shall be transferred to the department responsible for complaint reporting management within 5 days from the date of receipt. ?

article 12? The food and drug complaint reporting institution or administrative department shall accept the complaints and reports in accordance with the provisions of Article 2 of these Measures. ?

if a complaint is reported under any of the following circumstances, it will not be accepted and the complainant will be informed in an appropriate way:?

(1) There is no specific and clear object of complaint and illegal act; ?

(2) The object of complaint and the illegal act are not within the jurisdiction of this food and drug complaint reporting institution or administrative department; ?

(3) it does not fall within the scope of supervision and responsibility of the food and drug supervision and administration department; ?

(4) where the complaint has been accepted and is still in the process of investigation and handling, the complainant repeatedly complains about the same matter; ?

(5) The complaint has been dealt with according to law, and the complainant repeats the complaint with the same facts or reasons without new clues; ?

(6) The illegal act has exceeded the statutory time limit for prosecution; ?

(7) It should be settled through legal channels such as litigation, arbitration and administrative reconsideration or has entered the above procedures; ?

(8) Other circumstances that should not be accepted according to law. ?

complaints and reports contain both contents that should be accepted and those that should not be accepted. If they can be treated differently, the contents that should not be accepted will not be accepted.

credit Wuhu-measures for the administration of food and drug complaints and reports