The environmental protection hotline is opened 24 hours a day. After receiving the report, the law enforcement team is quickly dispatched to deal with environmental violations in time and accept social inspections. When people from all walks of life report environmental pollution problems to the environmental protection department, they can report to the Environmental Protection Bureau or the "12369" city command center according to the location of environmental pollution incidents.

General pollution problems are accepted by the environmental protection bureau of the jurisdiction, and serious environmental pollution problems can be reported directly to the "12369" city command center.

Belonging to the jurisdiction of the environmental protection department, belonging to the municipal level, handled by the municipal level; If it belongs to a certain district, it will be handed over to the environmental protection department of the district.

Some things that are not under the jurisdiction of the environmental protection department, such as urban garbage disposal, 12369 will not send special personnel to the site, but will be handed over to relevant departments for handling.

If you encounter environmental complaints, you should first understand them according to the actual situation, and if necessary, the environmental protection department will go to the scene for disposal.

Second, the purpose of opening.

In order to strengthen the standardized management of environmental protection hotline work, unblock the reporting channels of the masses, and safeguard and safeguard the legitimate environmental rights and interests of the masses, the environmental protection hotline "12369" was opened according to the regulations on letters and visits and the relevant provisions of environmental protection laws and regulations.