The etiquette of restaurant waiters is very important. In addition to the standard smile, courtesy and skillful business knowledge, we should also pay attention to details, because details determine everything.

Let me make a few points for your reference:

First: pay attention to dignity and stability, natural and graceful, and natural expression. This is the minimum, which is often referred to as trademark action.

Second: When serving food, the eyes must take care of every table in the work area, so that customers need to wave to greet the waiter, which is passive. At least when the guest looks up, you should consciously know whether the guest is looking for a waiter.

Third: when you meet a guest, you should take the initiative to say hello. If you meet a repeat customer, you can try to remember the guest's last name. This is the detail.

Third: When talking to guests, the volume should be based on making them hear clearly, because sometimes guests will say some taboo food. If you repeat it loudly, the guests next to you will hear it and embarrass their guests. In addition, don't interrupt the guest's speech, wait for the guest to finish, and then ask what you don't understand.

Fourth: When serving, be sure to name the dishes on the table, even if they are familiar to customers, such as kung pao chicken and shredded pork with fish flavor. This is the standard of service.

Fifth: when serving, put the food on the table and stand back before speaking. Never scratch the plate with your mouth. Some guests pay great attention to details and think that your spit will spill on the dishes.

Sixth: If you encounter a controversial problem with the guest, you can solve it yourself and the guest is satisfied. If the question asked by the guest is beyond your authority as a waiter, don't argue with the guest at first, and then don't promise the guest, because your false promise will make the manager very passive in dealing with this matter. Be sure to find the manager to solve it in time.

Seventh: correctly understand the sentence that the guest is always right. Because the guests come to spend, they should get the corresponding value-added service when they spend. When you win an argument, you actually lose a guest. The reason is very simple. Although you won, you actually lost. Guests stop spending, and restaurants suffer.

thank you