A restaurant in Changsha was charged 5 yuan tea fee, and the waiter said that boiled water should also be charged.

when Mr. Hong was spending money in a restaurant in the IFC, he was forced to pay the tea fee!

the waiter said that no matter whether tea is needed or not, you have to pay for tea in this restaurant!

so is it reasonable for diners to be charged for boiled water when they go to restaurants?

Jiang Xi's lawyer: "It is unreasonable and illegal. Diners go to restaurants to eat, and restaurants can not provide boiled water, but they can't force diners to pay for boiled water and make transactions. It is a violation of consumers' right of independent choice and fair trade, which is already an illegal act, a overlord clause and an illegal and invalid transaction.

article 11 of the consumer protection law provides that consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

Similarly, Article 35 of the Law on Consumer Protection Rights and Interests also stipulates that consumers may claim compensation from the service providers if their legitimate rights and interests are damaged while receiving services.

In addition, the Regulations on the Protection of Consumers' Rights and Interests in Hunan Province clearly stipulates that restaurants are not allowed to charge or charge in disguised form the table fee, bottle opening fee and minimum consumption.

At the same time, it is clearly pointed out that catering operators should provide tableware that meets the hygienic conditions for consumers.

therefore, if you encounter such unreasonable behavior in dining, you can refuse to pay the bill for illegal transactions.

At present, many new restaurants in Qian 'an have launched the function of scanning code to order food, and it is very common for consumers to order food by scanning code when dining. However, when ordering and paying the bill, some restaurants are required to pay compulsory attention to WeChat WeChat official account, and some restaurants also need to enter their mobile phone numbers, birthdays and names. Originally, I just wanted to have a quiet meal, but I didn't expect to be "harvested" by a wave of personal information. Many customers suddenly felt that the food was "not fragrant". When will the business "traffic bundle" stop?

"In order to reduce the waiting time in line, you can also scan the code on your mobile phone to order food." When the high temperature strikes, milk tea seems to be the "standard" for young people. The entrance of a chain tea shop in Qian 'an is crowded with people. Many young people take out their mobile phones to scan the code to order food, and the waiter can pick up the meal after calling the number. "It's too tired to stand in line to order food. You can order directly by scanning the QR code, and you can sit and rest while waiting." A young man said.

"Scan the code to order food in the store." Nowadays, when consumers eat in restaurants, scanning codes through mobile phones has become a popular way to order food. The rapid popularization of scanning code to order food saves manpower for merchants and brings convenience to customers.

However, while scanning the code to order food is convenient, it also hides the trap of "compulsory attention", which leads to the discussion of excessive collection of information and the risk of information leakage.

Ms. Zhang from Qian 'an said that in many restaurants, people need to pay attention to WeChat official account when ordering and paying the bill. If they spend too much time not talking, the mobile App will become very bloated, and sometimes they will receive advertisements pushed by restaurants, which will make people feel overwhelmed. Now, they "take off after eating".

"Why do I have to submit personal information when ordering a meal? Do merchants have the right to collect personal information by ordering food? How will these personal information be used after being collected? Is there any risk of information leakage? " Ms. Zhang asked many questions that consumers care about.

Many catering businesses also have different voices: the reason why they choose to order food by scanning code is mainly to reduce expenses and save costs. "Don't look at just a few menus. Our daily turnover rate is still quite high. When customers have a peak meal, the waiters in the store are often too busy. Scanning the code to order food can make our service more efficient and orderly."

"Online code scanning ordering is not a multiple choice in our hotel. If consumers need to look at the menu to order, we will also provide it. At the same time, we are also advancing with the times. After all, networking is the trend. In terms of ordering accuracy, online ordering is indeed more accurate. " The person in charge of a hotel said.

Xiao Bian wants to say that although it is convenient to order food by scanning the code, the rights and interests of consumers cannot be "transferred". Safeguarding consumers' legitimate rights and interests and protecting consumers' personal privacy require the concerted efforts of many parties.

On the one hand, the regulatory authorities should strictly regulate the process of scanning code and ordering food, severely crack down on acts that infringe on consumers' rights and interests according to law, and keep the personal information security line; On the other hand, from the perspective of service and convenience for consumers, merchants should not take scanning code as the only option, but should provide online manual ordering modes.

consumers should be brave enough to "no" when they are forced to scan the code to order food, or complain to the market supervision department. If personal information is found to be infringed, they should safeguard their legitimate rights and interests through legal channels.