Singing and laughing all the way, the wind and rain sent away 2009 and ushered in a hopeful 20 10. Looking back on my three months in the hotel, I feel fresh and happy, moved and grateful. Although the time is short, it has gained a lot for me. Every day, every experience and everyone I have been here, I thank Li for giving me this rare learning opportunity and meticulous guidance, thank Manager Wang for his meticulous care, and thank all the members of the General Department for their cooperation in work and care in life. The specific work is summarized as follows:

I. Work aspects

These days, I learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions. The general department is an office function and an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority. Both the sanitary condition of the guest rooms and the gfd of the catering staff affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything. This is my progress, but also a great harvest. Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. During the evaluation process, due to the trust of General Manager Li and the help of Manager Wang, I compiled two evaluation materials. I deeply felt the lack of my language listing skills and logical thinking. First-line service is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying up the room, turning over the bed and how to put it in order to be beautiful. Understand the preferences of experts in the process of welcoming and seeing off, and feedback information in time in order to provide better service. On February 8, 65438, when the evaluation work was coming to an end, it happened that the meeting between supply and demand of college students from three northeastern provinces was held in Harbin, which was the most important thing for our graduates. I've been ready for a long time, but the floor attendant is really busy. I was very moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I'm not saying how great I am. But I was moved by such a United, dedicated and pragmatic group. Dedication is selfless, so warmth and passion are fiery, so they shine. This is the wealth and growth capital of the enterprise!

Second, learning experience.

International hotels, as operating places under public institutions, have their unique advantages, and they have become the best in the same industry in terms of management system and development scale. The overall quality of employees has also been affected in the specific atmosphere of the university. Leaders can be far-sighted, consider the interests of employees while exploring external markets, and have the concept of knowing the overall situation and taking care of the overall situation. Although this is a new enterprise, it is also a dynamic and creative enterprise. Every day,

However, the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we can go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism to shape a brand enterprise with unique characteristics.

How much enthusiasm, how much complacency, how much youth and frivolity, how much laughter and laughter have all ended in yesterday's diary, but next year will start from today, and new goals and challenges will be improved. In the new year, we should continue to work hard, report hard, study hard and sum up hard. Finally, I wish our hotel galloping in the clear sky and all managers.

Summary of Hotel Waiter's Work Fan Wener

The new year is coming. There may be loss, sadness, success and happiness in the past year, but it doesn't matter. It's over. We will work harder and tomorrow will be better.

Many people say I have changed, I believe. I'm really unhappy. There are a lot of things weighing on me. My life and mood are in a mess. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs again and again, full of twists and turns and difficulties. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheer for myself again and again and stand up again and again. I'm thinking, without me, the earth will still turn and things will still be solved. I don't want to be a weak person, and I don't want to be a coward. My fate is in my own hands. I believe tomorrow will be better, hello, I am good, everyone is good.

After all this, I learned a lot. I'm fine now. I have a job, courage, and all of you. i care about you a great deal. Everyone around me, we will always be friends. People say that everyone has a hard experience, and you have your own. Let's share. We will learn from each other and make progress together. The future belongs to us.

About next year, my plan is:

1, live every day well.

2. Earnestly study warehousing knowledge and strive to pass the exam for promotion.

3. Use the rest time for computer training.

4. Learn more and enrich yourself.

Finally, I hope everyone can go to a new level next year, thank you!

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