Summary of the work of property front desk becoming a full member Fan I. Basic contents of front desk work
The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20XX 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.
Second, the experience and lessons of the front desk work
Before working in XXX enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.
Third, the next work plan of the front desk
Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!
Summary of property front desk work: A few months after Fan graduated, I found a job at the property front desk. As a probationary employee, I have experienced various tests and problems in the past few months. Thanks to those enthusiastic colleagues who helped me, I feel that after this work, I have completely changed. Now that my probation period has ended, I specially wrote down the summary of this job. I hope I won't forget my experience, so that I can collect experience from the past and constantly improve myself in this job.
First, ideologically
As an employee, I know very well that I am no longer a baby bird under the protection of the school. In the face of my own work, I have always maintained a serious and hard attitude. Don't be late for work, think more at work, ask more questions and walk more, and study more at work.
Psychologically, I have got rid of the cognition of my student days. As a newcomer, I can do it longer. I took the initiative to ask my colleagues for help when I met something I couldn't do, and I got rid of my lazy temper.
Second, at work.
After working for a period of time, I found that although there was training before, it was actually more effective to do it once than to learn it ten times. However, I dare not ignore the details of the professor in the training. These are all the experiences accumulated by old employees, and it is difficult to remember them all by my own experience at work.
Although I pay attention to learning in practice, such colleagues will also make me make many mistakes. Fortunately, there are enthusiastic colleagues who help me when I am in trouble. So after that, I began to pay attention to the details of those jobs.
As the property front desk, our main job is to face the owners. Our usual job is to answer the phone, answer the owner's inquiry or transfer the phone to the relevant department, and then make records.
In the face of customers who come to consult directly, our service attitude must be good, not only polite, but also always take care of customers. It is my duty to carry chairs or pour glasses of water for customers. Of course, the most important thing is to respond well to customers' needs and answer questions accurately. If you don't know, ask the relevant personnel as soon as possible.
Third, communication with colleagues.
As a probationary employee, I have a lot to do and learn, so I try to show my best in my work. Every time I go to work, I will come to the company early to clean the front desk and sort out the documents. Greet your colleagues warmly. At present, I have a good relationship with many colleagues, and everyone is very friendly to me.
Fourth, summary.
After several months of hard work, I believe I can do this job well, but I still have a lot to improve, which needs me to accumulate and hone in my future work. I wish xx Property and I can do better and better in the future!
Fan Wensan, summary of the work of the property front desk, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:
I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.
Second, take the initiative to learn, adapt as soon as possible, quickly get familiar with the environment, actively consult with leaders and colleagues, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.
Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.
Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.
Fifth, do a good job in answering the phone, refuse to promote harassing calls, and transfer important calls to relevant departments in time. If no one answers, make a good registration and report to the relevant departments or personnel in time.
Six, strictly control the personnel in and out, non-company personnel, in addition to the company personnel to lead, should first ask their purpose, polite response, and then call the relevant internal personnel to allow access, before release.
Seven, to assist other departments to do all the work entrusted by the temporary.
In addition to the tasks that the front desk should complete, at the same time, as a customer service staff, I should also do the following:
First, for the handling of merchants' inquiries and complaints, we should be warm and thoughtful, polite and standardized, accept them patiently and carefully, and make corresponding records. If you encounter problems that you can't handle, you should first patiently comfort your customers, explain to them, stabilize their emotions, report to their superiors in time, and solve the problems.
Second, for the daily maintenance work of merchants, the name and telephone number of the maintainer should be registered after receiving the maintenance call, so that the maintenance department can follow up, fill in the warranty form quickly and hand it over to the relevant department, and file the maintenance form number after being confirmed by the industrial and commercial households.
Third, assist other employees in the customer department to complete other tasks entrusted by the leaders.
After the probation period is over, it will be a brand new beginning. As a member of Italia, I will do my best to do my job well and assist other departments to complete the entrusted tasks, study hard related knowledge, improve my working ability and fundamentally improve my shortcomings. Finally, thank the leader for giving me this opportunity. I will work hard in the future and constantly improve my ability and quality in all aspects in order to be a competent person and contribute to the development of the company!
Summary of the work of the property front desk becoming a full member Fan reviewed the work of the 20xx probation period, and was deeply touched. Time flies, and I have been working in xx property for several months unconsciously. In my opinion, these months are both short and long. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.
Looking back, it seems that just yesterday, I applied for the customer service position of xx Property, and now I have changed from an ignorant student to a member of xx who shoulders important work responsibilities, from a stranger to a person who is familiar with customer service work.
Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.
The following are the main contents of my work in the past few months:
1. Archive and manage the owner's files as required, and track and update the changes in time;
2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form;
3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys;
4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback;
5, accept all aspects of information, including the owner, decoration units, real estate, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit;
6. Data input and file arrangement. For property documents and related meeting minutes, carefully input and print, make forms and documents according to the needs of each department, and draft statements;
In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of property leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In xx Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, be anxious about the customers' needs and always smile, because I represent not only my personal image, but also the image of the property.
In these months of work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in xx, I understand that the details can't be neglected and sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.
Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously adopted by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.
In the new months of 20xx, I will try my best to correct the shortcomings in my work in the past few months and constantly improve myself, focusing on the following aspects:
1, consciously abide by the property management system;
2. Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette;
3. Strengthen copywriting ability; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software;
4. Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work;
5. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the pace of property development.
Fortunately, I can join the excellent team of xx Property. The cultural concept of xx and the working atmosphere of customer service department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge and surpass myself in the new months of work and make greater progress with the property!