Duties:

1. Obey the shift leader's assignment, read the shift record book carefully, and make clear what the previous shift should know and do.

2. Be familiar with the working procedures of reception and inquiry at the front desk and the business and knowledge that should be mastered, handle the extended stay of guests, make relevant statistical statements at the front desk, leave messages for guests, and store cash valuables and simple items that need to be stored.

3. Manage and make room card numbers, classify mails, distribute newspapers, provide wake-up service, answer all kinds of service questions raised by guests, and reflect guests' reasonable requirements, opinions and suggestions to relevant leaders.

4. Promote the services provided by our library, such as rooms, catering, fitness and entertainment.

5. Smile, warm service and good guest-guest relationship.

6. Grasp the birthdays of important guests and foreign guests, and report to the manager in charge in time for proper congratulations.

7. Carefully check the accuracy of the statements handled by yourself, and prevent the occurrence of wrong accounts, account leakage and account evasion.

8. Complete other tasks assigned by the leaders.

Extended information:

The receptionist's requirements are: standard Mandarin, good image and temperament, sweet voice, being responsible for answering and transferring incoming calls, and registering visitors and customers;

Good communication and presentation skills, rigorous work, good communication skills and good team spirit; Meticulous, serious, responsible, strong communication and coordination and language skills.

The ideal quality of a receptionist is to make guests feel at home. Therefore, knowing customers should be familiar with interpersonal relationships, social etiquette, internal and external parties related to business, keep close contact, play a team spirit, and it is easier said than done.

Baidu encyclopedia-receptionist