wireless positioning system for customers in Star-Star Fast-Food Restaurant

At present, most Chinese and Western fast food products adopt the following process: after customers order and pay at the front desk, the front desk staff gives the customers a menu marked with Arabic numerals, and the customers find their own table to sit down and put the menu on the table. After the food is prepared, the restaurant service staff will send it to the customers' table. However, due to the large business area of fast food, the large number of dining tables and the large number of diners at noon, the restaurant service staff often don't know which table the customers who place orders for the food they deliver are sitting at, and it takes a lot of time to accurately find the location of the customers who place orders. The results of this situation are:

(1) More food delivery staff, increased labor costs

(2) Increased work difficulty and intensity of the food delivery staff. Affect work efficiency

(3) Increasing customers' waiting time for meals will easily lead to customers' complaints about the restaurant, which will affect the restaurant's image and reputation

(4) The turnover of the restaurant is directly affected by the low turnover rate of the restaurant

Shenzhen Star Electronics Co., Ltd. independently developed a set of fast wireless positioning system for customers, which has the advantages of high positioning accuracy, large coverage area and long battery working hours. By improving the work efficiency of the food delivery staff, it can reduce the number of customers.

1. System features

(1) High-precision wireless positioning of the customer's location to improve the delivery speed:

As each customer's sitting position is uncertain, the waiter needs to find the customer first, and then deliver the meal, which takes an average of two minutes. If the restaurant is upstairs and downstairs, it takes more time. According to the calculation of 51 tables and 1,111 customers during the peak period of Chinese food and dinner,

after installing our wireless positioning system, the waiter no longer needs to look for customers, and it takes about 21 seconds to deliver meals directly to customers, thus saving 83% time.

(2) Labor saving:

Because fast-food restaurants have obvious time periods for centralized dining, they are very busy when they are busy, which requires a lot of people, while when they are not busy, they are very idle and there are redundant waiters, so it is difficult to recruit workers now. Therefore, it is the key to solve the workload of waiters during peak hours. The installation of wireless positioning system reduces the time for waiters to find customers. According to the time analyzed in the first point above, this system can save more than two people.

(3) improve customer satisfaction

customers who eat fast food have high requirements on the time of eating, so improving the speed of food delivery will also improve customer satisfaction.

(4) increase the turnover rate and increase the turnover.

(5) modern management to increase competitiveness.

customers feel the enjoyment brought by high technology, which increases the competitiveness of the restaurant. The waiter no longer looks for customers with plates everywhere, which makes him feel happy and reduces the labor intensity.

(6) Low cost

According to a restaurant with 51 tables, a restaurant can reduce two waiters after installing the system. The cost of this system is less than 31,111, and the restaurant can recover its cost in half a year at most. The service life of this system is at least five years.