Legal analysis: It is mainly manifested in the contradictions and disputes arising from consumers' failure or improper performance of obligations by business operators in purchasing, using or receiving services, which damages consumers' legitimate rights and interests or makes consumers dissatisfied with the goods or services provided by business operators. The ways to solve the dispute are: first, negotiate with the operator; The second is to ask the consumer association for mediation, and so on.

Legal basis: Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

Article 49 Where a business operator provides goods or services, causing personal injury to consumers or other victims, it shall compensate medical expenses, nursing expenses, transportation expenses and other reasonable expenses for treatment and rehabilitation, as well as reduced income due to absenteeism. If it causes disability, it shall also compensate the living AIDS for the disabled and the disability compensation. If death is caused, funeral expenses and death compensation shall also be paid.

Article 51 Where a business operator infringes on the personal dignity of consumers, personal freedom of consumers or the right of consumers to have their personal information protected according to law, it shall stop the infringement, restore its reputation, eliminate the influence, make an apology and compensate for the losses.