I suggest you read books on hotel management (these books are better than one now), which is very useful. This is a very regular system, which cannot be explained clearly in one or two sentences. If it's too much trouble, just read what you need first, but you must buy books, and the more the better. You will definitely need them in practice in the future.

Good ... If you really want to be practical, you must study systematically, because only in this way can you plan a good hotel (different hotels also have their own management methods and characteristics), so that it can get sustainable development ... and earn more money.

Different star-rated hotels have different regulations on cashier, which are all within the scope stipulated by the state.

There is also the reward and punishment system about money, which is a branch of hotel management. For managers, it is not only reward, but also personnel assessment, which also belongs to the cross-cutting category with human resource management.

The following is more specific: it is one of the systems.

For example, we often encounter this situation: the truth has been told, the training has been done, and the rules and regulations have been established, but there are still mistakes, such as mistakes in the inspection work of superiors, mistakes in customer service, mistakes in posts, mistakes among colleagues, especially in catering. I am too busy to analyze and understand what happened, but any small negligence will lead to the dissatisfaction of the guests, the incomplete service chain and the unsmooth cooperation between colleagues. In addition, staff turnover is too frequent, and there are many new employees. It takes time to develop good service habits. How to correct wrong bad habits, how to develop good service habits, how to clearly point out right and wrong, what to carry forward, what to criticize, what the waiter is good, what is good, what is bad, what is bad, how to assess daily work, and how to evaluate an employee in daily service.

There is a restaurant that uses the "bottle cap fee" to set up the reward and punishment system, which is more detailed. I don't know if it's useful to you:

First, the punishment system:

1. Disdressed at work, not wearing a work number plate. 2 points

2. Persons who make phone calls or use the hotel phone to handle private affairs without permission during duty. 2 points

3. Eating food or hotel gifts left by guests without permission. 2 points

4, do not pay attention to hygiene, spitting, littering. 2 points

5. 2 points will be deducted for being late and leaving early without any reason (including not attending pre-shift and post-shift health).

6. Sleepers who doze off on duty. 4 points

7. fiddling with venue facilities without permission. 2 points

8. lax work, not timely provide reasonable service for the guests. 4 points

9. Failing to clean at the designated post that day. 2 points

10. Those who are rude to the guests. 3 points

1 1, regardless of personal appearance and length. 2 points

12, the shift without the approval of the management. 2 points

13, absent from the pre-class meeting and cleaning for no reason. 5 points

14, when on duty, he is not polite, makes a loud noise and speaks indecent language. 3 points

15, leaving without reasonable explanation. 5 points

16. Those who read magazines on duty or are on duty for no reason. 2 points

17, those who stay elsewhere to be lazy or chat and leave their posts. 2 points

18. Error in billing or delivering food. 1 point

19. Runners in business premises. 2 points

20, graffiti damage to public facilities. 5 points

2 1, not greeting service guests according to the standard. 2 points

22, do not take the initiative to make it dereliction of duty. 3 points

23, use the toilet on duty for more than 10 minutes. 2 points

24, not standing according to the specification or standing time is not on time. 2 points

25. Failing to conduct pre-meal inspection and pre-meal preparation as required. 2 points

26. People who don't use trays to take drinks and provide tableware. 1 point

27. Those who don't clean empty bottles, boxes and plates in time. 2 points

28. Get together and chat during shifts. 2 points

29. It is not standard and polite to answer the phone. 3 points

30. There is no sense of greeting when meeting guests. 2 points

Two, one of the following faults, depending on the seriousness of the case, will be fined 10.

1, rude to guests or quarreling with guests.

2. Drinking, gambling and fighting.

3. Posting or changing hotel notices or instructions without authorization.

4, vandalism or guest items.

5, poor work or poor service, complained by the guests.

6. Making false or defamatory remarks, thus affecting the reputation of guests or hotel colleagues.

7. Those who leave their posts early without justifiable reasons during the business period.

8, privately recipients guests for their own preservation of wine.

Third, the reward system:

1, devoted to his duties, serious and responsible for his work, established a good reputation for the department and made outstanding performance in the monthly summary. 10 point

2. Hard work has made great contributions to the economic benefits of this department. 20 points

3, in order to protect the property and personnel safety of this department, stand up and have the courage to bear. 40 points

4, integrity, money is not lost. 5- 10 point

Those who are often praised by guests, colleagues and superiors for their excellent work. 5 points

The above provisions are handled as appropriate according to the current situation, and each deduction is 1 min RMB 5 yuan. I hope my colleagues will take it seriously and inform you in writing if there are any additions or modifications.