College major:

Basic academic system: three years | Enrollment object: | Education: Technical secondary school | Professional code: 711118

Training objectives

Training objectives

This major cultivates all-round development of morality, intelligence, physique, aesthetics and labor, and has a solid scientific and cultural foundation, railway passenger transport regulations, station and train work organization, safety emergency and first aid, and intelligent customer service.

professional ability requirements

professional ability requirements

1. Have the ability to check tickets, correctly handle procedures such as passenger ticket replacement and travel change, and organize passengers to get on and off; 2. Have the ability to handle passenger inquiries, complaints and emergencies; 3. Have the ability to arrange passengers' luggage and bedding, and provide sanitary catering and commodity services; 4. Have the ability to manage spare parts of carriage service facilities and assist in the inspection of dangerous goods; 5. Have the common sense of health care and the ability of basic on-site first aid; 6. Have a strong sense of service and a good sense of professional image, and be able to provide quality services for passengers; 7. Have the ability to use digital information technologies such as smart railway passenger service system and smart EMU service system; 8. Have knowledge of green production, environmental protection, safety protection, quality management and laws and regulations related to railway passenger transportation; 9. Have the ability of lifelong learning and sustainable development.

main contents of professional teaching

main contents of professional teaching

professional basic courses: railway introduction, railway passenger freight rate basis, physical training and service etiquette. Professional core courses: high-speed railway passenger transport equipment and facilities, railway passenger transport service, railway passenger transport regulations and business, high-speed railway passenger transport crew practice, high-speed railway passenger transport information technology, high-speed railway passenger transport safety and emergency practice, railway health and epidemic prevention and first aid. Practice training: docking with real professional scenes or work situations, we will carry out high-speed railway crew operation, high-speed railway station operation, body etiquette comprehensive training, health and epidemic prevention and first aid drills, safety emergency and fire fighting training inside and outside the school. In the railway industry passenger section, passenger station, 12316 customer service center and other units for post practice.

Specialty (skill) direction

Specialty (skill) direction

Example of vocational qualification certificate

Not yet

Example of continuing to study major

Example of continuing to major in higher vocational colleges: high-speed railway passenger service and railway traffic operation management continuing to major in higher vocational colleges: Example of continuing to major in ordinary undergraduate courses in high-speed railway operation management: transportation < p

corresponding occupation (post)

other information corresponding to occupation (post):

First, students must have correct facial features, cheerful personality, dignified behavior and be able to improvise. You may meet all kinds of people on the high-speed rail, no matter what kind, the flight attendants must be polite, patient and smiling. And if something unexpected happens, don't panic, and arrange the evacuation of passengers in an orderly manner. Second, students' eyesight is normal, their eyeballs are not deformed, and there is no phenomenon of color blindness and color weakness. On the high-speed rail, the main indicator lights are the arrival indication and the past stop indication, and their main colors are red and green. Third, students must be articulate, fluent in Mandarin and accurate in English pronunciation. As a flight attendant, you should explain to the passengers that you don't know the place. If you don't speak fluently or even stutter, how can you provide the most timely help to the guests? However, Mandarin and English can enter the school for training, and students don't have to worry about poor English to give up choosing this major. Fourth, students' appearance and form should be good, such as height requirements and weight requirements, which must be in a proper proportion, and the height of boys should be 1.68 meters or more; Girl, 1.58 meters and above, no tattoos, no obvious scars on her body, and her body meets the health standards! The posture of walking should also be required. There should be no obvious external character or internal character. You must be in good health and have no family history.