According to Zhang Yong, chairman of Haidilao, the staff turnover rate of Haidilao is less than 10%. As a traditional service industry, the reputation of catering enterprises largely depends on the quality of service provided to customers. Must come from perfect rules and regulations and enthusiastic and active employees.
First of all, smooth the promotion channels of multi-track system. Haidilao has designed a clear career path for every employee. In Haidilao, except for the positions of financial director and technical director, talents will be introduced from outside, and all other positions, including grass-roots managers, will be gradually implemented from the grass-roots level, providing enough hope and motivation for employees. At the same time, in addition to the promotion channels of the management line, Haidilao also has a technical honor grade promotion system. From senior employees to model workers, model workers and on-the-job employees, the efforts of every employee are respected and rewarded.
Second, a comprehensive and unique evaluation system. Haidilao's evaluation of the store manager is comprehensive and unique. Performance is only a small part of the evaluation system, and customer satisfaction, employee enthusiasm and reserve cadre training are also important components of evaluation. This system ensures the service quality, employee loyalty and talent reserve of Haidilao, and promotes brand building and the company's long-term sustainable development.
Third, a multi-level salary and welfare system. Haidilao has a scientific and reasonable salary design system. Income distribution is enough motivation. Haidilao provides a good living environment for employees. Parents have pensions, children are convenient, and dormitories have computers.
Fourth, multi-stage equity incentive plan. This is not only an incentive for employees who have obtained equity, but also a great incentive for employees who have not yet obtained equity.