How to do the service details

How to do the service details? With the development of economy, we will find that more and more occupations are related to the service industry, and the service industry needs to pay attention to details. Let me take a look at how to do the service details. How to do a good job in service details 1

1, establish the service concept of "customer first" and "customer is God", think about what customers think and worry about what customers are anxious about.

2. Take active communication actions, actively communicate with customers, gradually narrow the distance and increase friendship, so that you can better know what the guests need and work hard on what they think.

3. Smile is the most attractive business card for people to communicate with each other. A heartfelt smile is like a warm current in winter and cool in midsummer, which not only brings comfort and warmth to people, but also resolves contradictions and embarrassment in time. Quality service requires our continuous efforts, because it is a long-term goal of "only better, no best".

4. Listen to customers' voices and accept criticism and suggestions with an open mind. In daily work, customers with different personalities and qualities will inevitably complain because of negligence or other reasons. In this case, we should patiently listen to their complaints and even scolding, and let them speak their minds. We should keep normal, restrain ourselves, avoid being emotional, and understand the reasons. Complaint is their heartfelt, precious and valuable message. We should accept it with an open mind, seriously reflect on it, and constantly improve and improve the service quality. How to do the service details 2

When customers enter the store, what should they do to make them feel enthusiastic?

When customers come in, they must be warmly greeted. At this time, customers will feel that this restaurant is very popular and have a good first impression.

How can the catering service personnel be properly seated?

Try to chat with the guests when taking a seat. Many guests have difficulty in choosing, so you have the initiative at this time. You should use gestures to guide the guests in which area you want to sit. If their sense of purpose is not clear, they will all sit in the position you take.

if there are old people and children among the guests, they need to be brought to a position near the wall, which is safer. If there is a stroller, try to arrange it in a sparsely populated area to take care of children.

So, what if two people are worried that there is not enough food, feel that the small table is crowded and want to take the big table, but there is no big table at this time?

first of all, explain that the seats are limited, and say that if you have friends coming later, you can adjust them for you, ok? If they have a strong desire to sit on the big stage, tell them patiently that they may have to wait for ten minutes.

how to reduce customer reminders?

more than 81% of customers are very hungry when they come to the store for dinner, and it is inevitable that they will be urged from time to time. We can give customers a concept of time. For example, after serving drinks, tell the guests that your cold dish will be served in about five minutes, so as to give the customers a "number" and they will know what it is, and the situation of urging dishes will be much reduced.

during the rush hour, you must ensure the frequency of patrolling Taiwan. Don't neglect patrolling Taiwan because you are too busy, because if you find that there is still food left on the guest's list, you can urge the small partners in the production room at this time, so that taking the initiative to serve the guests will win their favor. Moreover, frequent visits to Taiwan can also avoid missing dishes, running orders and making wrong orders. How to do a good job in service details 3

What should guests do when they are in a bad mood?

To do a good job in service, you must learn to read words and observe emotions. When you feel that a guest is emotional, you must talk less and get to the point, otherwise your "verbosity" may make him more uncomfortable.

Different people have different speaking speed and tone. For example, if foreigners come to the store for dinner, they may not speak Chinese well, so when communicating with them, they should speak slowly. After that, they should ask the customers if they have heard what they said clearly. If not, they should repeat it slowly until the customers understand.

When the customer is about to leave the store, what should he do?

when the guest has eaten almost, ask the guest how the food tastes today, and are you satisfied with it? After asking this question, first, we can make customers feel the integrity of our service, and second, we can get feedback from customers, which is conducive to our next improvement.

finally, only by focusing on the details and always looking at the problem from the customer's point of view can the service work be done properly. The catering service seems very simple, but in fact, there is a lot of knowledge inside, from welcoming guests, leading seats, ordering food to ordering food and seeing off guests, all of which are testing the service personnel.

in daily work, if you want to avoid customer complaints, you can only get satisfaction by doing a good job.