Front office staff training content is as follows:

One, grooming

1, appearance, demeanor generous; dignified and stable, not overbearing; attitude and amiable, treating people sincerely; dress dignified, neat and clean.

2, to do the "four diligence", that is, diligent hand-washing, diligent bathing; diligent haircut, diligent face washing; diligent change of uniforms; diligent trimming of nails.

3, do not drink alcohol and eat raw onions, raw garlic and other strong odor of food before work.

4, handing tea, serving, removing food, serving food should be light.

Two, polite language

Polite language to do "seven words" "cross". "Seven words" that is, greetings, inquiries, thank you, apologize, answer, blessings, farewell; "cross" that is: hello, please, thank you, sorry, goodbye.

Three, dining tableware preparation

1, in accordance with the requirements of the set table, that is, according to the number of seats per table set up bone dishes, small bowls, chopsticks, teacups, ashtrays, toothpick tube, hot pot restaurant should be prepared to season salt, vinegar pots, monosodium glutamate and so on.

2, in principle, chopsticks with store sign, store logo side up, tableware with store logo to be unified towards the guests, chopsticks placed at a distance of one finger from the bone saucer, toothpick tube, vinegar pot and other condiments unified regulations placed in the upper right corner of the table, the glass can only be inverted in the clean tablecloths or cushions to keep the cups of hygiene.

3, in the beginning of business, to put all the cups over, otherwise give the impression that the restaurant is still not ready, the catering staff must be set up after the table must check once again all the tableware whether to do clean, complete, and in accordance with the standard placement.

Front office staff should have the basic qualities

A good work ethic

Good work ethic is the basic quality of each employee should have. Only with a good work ethic, you can obtain the trust and affirmation of others in the work.

Second, good interpersonal relations

The staff of the front office department must have good interpersonal communication skills, to communicate with subordinates, guests, superiors and managers of other departments in a timely manner, to obtain the trust and cooperation of colleagues, to win the goodwill of the customer and praise.

Three, better language skills

The staff of the front office department in the language requirements than other departments, so the front office staff should train their language skills to achieve standard fluent Mandarin, good communication, affinity, strong sense of confidentiality. At the same time constantly improve the level of foreign languages, in order to communicate well with foreign guests.

Four, healthy body

The work of the front office is quite hard, the daily workload is large, and the work of the front office is very complex, randomness is greater, if there is no strong body is unable to support, so it is especially required to have a strong body of front office staff personnel.

Five, good teamwork ability

The staff of the front office inevitably help each other, cooperate with each other, which requires the front office staff to have a sense of teamwork, with a high degree of responsibility, and work proactively.