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Waiters used to refer to people who provide services within a certain range in fixed places, including male waiters and waitresses; Now it usually refers to the personnel who provide necessary services for guests in hotels, restaurants, KTV, D halls and other places. The basic duties of a waiter are: to greet and greet customers; Provide various corresponding services; Answer customers' inquiries; Solve difficulties for customers; Treat all kinds of unstable emotions of customers with the best mood and attitude; Handle customer complaints in time and give customers satisfactory answers.