As a business manager at the end of the work, reviewing the work of the previous period of time, can do their best to do a good job of summarizing all the work, and better fulfill their responsibilities. The following is the "2021 commercial manager year-end personal work summary", which is only for reference, welcome to read this article.

2021 business manager year-end personal work summary (a)

20xx year is the company gradually on track, gradually embarked on scientific management of the year, is the company consolidate the development of the foundation, expanding the new business of the year. As the head of the Department of Commerce, under the help and guidance of the company's leadership, in the close cooperation of the departments, in the Department of Commerce staff support, I better fulfill the duties of a Department of Commerce officer, led the Department of Commerce in 20xx years of work has made some achievements for the company to establish an image, enhance the brand under a lot of effort, do a lot of work, the following combination of their own work over the past year, to the company to report on the following.

First, the main work accomplished

(a) focus on learning professional knowledge, improve their ability to quality. As the head of the Ministry of Commerce, I always put to strengthen learning, improve their own quality in the first place, adhere to the company's leadership to learn, learn from other supervisors, learn from colleagues around me, each time after the completion of a task, I will be dedicated to find the time to sort out the summary of the work of their own in the work of the good aspects and deficiencies in the work of the future work can be aimed at the weakness of the formulation of a reasonable plan. Through a year of learning to improve, I myself not only in professional knowledge, product promotion, activity planning, management methods have improved, but also in the work experience is richer, more open-minded, more flexible management methods, these abilities to improve thanks to the criticism of the company's principals to help, thanks to the timely reminder of the colleagues, so that their own ability to get a rapid improvement.

(2) Strengthen the integration of human resources to enhance the efficiency of the Ministry of Commerce. At the beginning of the year, the company significantly improved office conditions, for employees to create a comfortable and elegant office environment, I for the Ministry of Commerce employees in 20xx work problems, thinking about the analysis of some problems, especially affecting the efficiency of the work, the quality of the work of the problem of profiling, and the Ministry of Commerce of the content of the work of each employee to refine the clear standards and work time limit to improve the management style. The company's attendance system, security system, assessment system, travel reimbursement system and other systems after the implementation of the Ministry of Commerce, I organized in a timely manner to study the staff, and require each employee to comply with the company's systems, for the company's formalized management to do their best to resolutely prevent the emergence of violations of discipline and other issues.

(C) adhere to the activities as a traction, expand the company's brand image. 20xx, I led the Ministry of Commerce staff focus on the company's several key tasks, the value of xx million of the East Station ads, xx game center to promote the holding of the third blood flow contest final, poetry solitaire, the development of new players and other work, in these tasks, I led the Ministry of Commerce staff were in a number of locations community to carry out promotion.

(D) focus on strengthening communication and coordination, to create internal and external relations. 20xx, as the head of the Department of Commerce, not only to maintain good relations within the Department of Commerce, mobilize the Department of Commerce staff and part-time staff of the work of the enthusiasm, but also and the company's other departments to work closely with the information collected in a timely manner will be collected feedback exchanges, for the improvement of the other departments to provide a reference for the company's development of strategies and deployments to provide a basis. We also need to work closely with other departments of the company to collect and exchange information in a timely manner to provide reference for other departments to improve and provide basis for the company to formulate strategies and deployment. At the same time, we also need to communicate and coordinate with various communities and partners, especially in the East Station advertising, community promotional activities, the organization of the Bloodstream Competition, I Love Flowers Competition and other activities, but also with the players, community personnel, government personnel to communicate and coordinate. Through this year's work, I feel that as the main officer of the Ministry of Commerce in this area more efforts, the company's external development environment and reputation has significantly improved, the company's internal staff relations are also closer.

Second, there are shortcomings

(a) the activities of the organization and planning is not tight enough. Last year, the organization of several large competition activities, because the planning is not scientific, details are not considered in place, the program is not specific and other reasons, resulting in the organization of activities in the site order chaos, personnel control is not strict and other phenomena, to a certain extent, affecting the organization of the activities, while in the organization of activities in the promotion of publicity and publicity, the target is not strong, the effect of the problem of the lack of obviousness also exists.

(ii) There is still a gap in the management concept. As the head of the Ministry of Commerce, not only to do their own work, leading the Ministry of Commerce staff to do a good job, but also to manage the coordination of the Ministry of Commerce staff related work, in practice, in the management of mobilizing the enthusiasm of the staff there are still some gaps, especially in the work of the heavy task, the pressure of the situation, the consideration of the staff to withstand the ability to be relatively small, only want to complete the task of the high standard, to establish an image for the company. This aspect also needs to be further strengthened.

(C) the precision of advertising and promotion is not enough. 20xx, the company's total investment in the promotion of XX million yuan, the proportion of investment is relatively large, the results are also more obvious, especially our business department to undertake several large activities, effectively improve the company's brand, improve the influence. However, in some of the work done before the big event, we have some advertising effect is not obvious enough, not for the crowd to put, resulting in some input and effectiveness is not proportional.

Third, the work of 20xx planning

(a) high standards to complete the company's tasks. This year, the company's investment in advertising has declined compared to last year, but I will still lead the Ministry of Commerce staff to complete the company's high standards given more like the task to a higher standard, faster efficiency and more scientific programs, do a good job in the activities of the planning. Especially in accordance with the spring to the new landlord for the boo, summer to flower cards, fall to blood flow, winter to the anniversary celebration to do a comprehensive tournament goals throughout the year, to bring more profit for the company.

(ii) to create a fine product to improve the quality of work. An important task of the Ministry of Commerce, is to enhance the company's visibility, for the company to shape the brand image. In the current Yichang fierce competition in the market, as the Ministry of Commerce chief officer, I will be more stringent requirements, higher standards, more detailed planning, improve the quality of work, and effectively through the work to do fine, win the initiative on the work.

(C) to further improve their ability to quality. Summarize last year's work, I have a lot of experience and harvest, the key is to find the direction of their efforts. This year, I will learn in various ways to improve their ability to strive for more perfect work, more professional knowledge, more scientific analysis, more detailed planning, more reasonable management to show their own, for the company in the new year's development to make more contributions.

2021 business manager year-end personal work summary (two)

As xx's band team business manager. To ensure the healthy and stable development of the team, to ensure that the team's performance is stable and better to improve, but also to ensure that each person has a higher income. That business manager regardless of their own mentality and ability is a great challenge, treating the work whether it is part of the work or part of the work should be full of enthusiasm and excitement, not only to do a good job, but also to do a better job

But as a business manager in the work should also pay attention to the many details, not in its place, not to seek its own. In its position, we must seek its politics. That is to say, you are in what position, to do a good job, which is the contemporary society should be promoted in particular a professional work attitude. Treatment of work, there is also a need to grasp the position, although the business manager to do a good job within and outside the work, but everything to grasp a degree, there is a saying is: too little, the business manager to grasp the team's thinking in the big picture. But specifically how to do, do not go overboard to involve, each with each person's thinking. Have their own methods.

Usually do more detailed work as a business manager, that is, on the business representatives and business consultants at all levels of the work of the description of the post, tell them, this post is what to do. Business representatives to complete how much output and net performance. All levels of business consultants to complete how much output and net performance, this is a hard target. At the same time, if it is the telephone department to ensure that a day of effective telephone visits, if it is outside the industry to ensure that a day of effective direct visits.

Above all, we are determined to ensure the execution of the department. The word is true. There shall be no half a point discount. But also to flexibly use these job descriptions, on the one hand, to effectively incentivize the team to move forward, but to have to ensure that incentives are not a burden on the team. Become part of the excuse for falling behind.

First, the principle of doing things

For each employee, not harshly forced, not without reason against, no thin no thick, no far no near, no pro no alien, all according to the rules. The rule is to act on the principles and standards of employees. Each employee should be treated equally, can not take the identity of the business manager to pressure employees, do not have no reason to staff tantrums to vent their own work pressure, and staff communication to do all can accept. Can not call the staff oral conviction heart not convinced. To do to convince people with reason, to convince people with virtue. At the same time to people-oriented.

Second, the way to do

As a business manager, in the "words" and "line" between, more importantly, "line". I do not those who boast. Things that do not solve any problems. I think it's important to do that, and if you don't do that, it's a bad influence on the business manager or the team. Commercial managers need to talk less and do more. Be positive in what you do, but careful in what you say. The so-called "prudent speech" is to speak carefully, do not say that they can not do things. In the words of the people called "trouble comes out of the mouth", not so serious, at least, "more words are lost". Pay attention to the occasion of speaking. In private, do not involve too much work, but work to talk about some of the private personal matters to seek happiness.

Business manager is to take the first ear to go, listen to more, there are doubts about the place to let go first. We often say that a person physically, that is called direct experience; and listen to other people's lessons, including the bumps he experienced, took a detour, that is indirect experience. You listen to more indirect experience, there are benefits. This way we can learn more about what problems the team really has, and how the hearts of our employees really think. Use the direct experience of the business manager to guide employees but don't become didactic.

As a business manager, it is still important to be cautious. This caution is summarized in the Analects of Confucius as "like facing the abyss, like walking on thin ice". We business managers in doing things, like standing in the abyss next to the same cautious behavior, like walking on thin ice as careful. Think more, think more, listen more, see more, be careful what you say, be careful what you do, the benefit of doing so is "remorse", so that the business manager less regret, less mistakes.

The world does not sell pills of regret. Once a person knows to do the wrong time, everything is a foregone conclusion, can not be undone. If the business manager works with less blame, less complaining, and has fewer experiences in his behavior that he regrets, then the team will be successful. The words and actions of the commercial manager will play a role in the identification of the employees. This sense of identity will affect their creativity at work, can stimulate the potential of employees, thus mobilizing them to go deeper, more active in the work. To think of the staff's excitement - mobilized

Consistent dream. Unity of values and goals, repeat the point of view can help everyone focus on strategy and goals. From a rational point of view repetition can help people understand what should be done. From an emotional perspective it fulfills the need to unite and be part of a collective.

Define clear and credible goals. Clearly tell everyone that the future goal is to go public, and if the company goes public everyone will have a house and a car, and use your imaginative words to encourage people to look to the future, so that the front-line fighters are fully committed. Achieve short-term sales targets

Get commitments from key stakeholders. For example, how many targets can get how much commission, etc., mobilize staff for the operation of the company to go all out, arouse their enthusiasm and then ask them to make a commitment to the details: to do how much output to complete the performance of how much, when to do, the single out of those departments as well as their own how they are prepared to do. It may not always be possible to get the desired commitment, but we believe that in order to achieve a good relationship with their superiors and subordinates better follow their own leadership, it is necessary to start with transparent communication.

We rely heavily on our employees to achieve our goals when they have the necessary tools and resources to do so, which of course includes their own participation, providing rich and timely feedback on their work, and making it a habit to praise and suggest improvements to the guidance of their direct reports instead of waiting for the quarterly and year-end summaries to give us actionable information. year-end summaries before giving actionable feedback.

2021 business manager year-end personal work summary (three)

20xx year is my personal growth and career development is more critical year. Experienced x months of management and a fairly smooth career transition.

x-x months in Weifang to do business management work, the total completion of the xx million sales task, acquired the basic management knowledge and experience. Transformation of the foreign trade industry is also in the analysis of their own strengths and weaknesses and their understanding of the foreign trade industry to make a solemn choice. Practice has proved that my choice is correct. Three weeks of work, so that I have a preliminary understanding of foreign trade, summed up, I think the essence of foreign trade or business, the core is still in the sales, and is not considered a large span of transformation. Like our traditional sales in the sales ring in the foreign trade industry is completely applicable. Sales ring is: pleasantries - explore the demand - confirm the demand - the introduction of the product - objection processing - sign the bill collection - follow-up service.

Corresponding to the foreign trade customer development and follow-up:

1, pleasantries: development letter just started, you need to briefly explain the reason for the letter or compliment the strength of the customer in the industry. In order to create a good atmosphere for business negotiations in the initial stage;

2, explore the demand: customers have an interest, or have the initiative to inquire. We need to understand whether the customer is a real customer, his needs are what kind of. So this time should follow the law of man, need to ask the customer some questions to understand the customer's needs, such as the use of the product and more subdivided models, how much demand? How much is the target price? How long is the delivery period?

3, to determine the needs: from the customer response to understand and determine the real needs of customers. For unclear places to continue to confirm with the customer;

4, the introduction of the product: I feel that the essence of foreign trade products should be services, rather than products. Because of the cultural background and language differences, international buyers should be outsourcing a procurement service to us, the purchase should be trust and professional services, not just products. So the introduction is not only narrowly to the customer to introduce the product parameters, performance, price, etc., that is the most basic, the most important thing is to stand in the customer's point of view to think, how to help customers to reduce costs, reduce transaction risks, shorten the delivery time and other professional services, in order to obtain the trust of the mail samples and so on. These additional services on top of the product is what we really need to present the value of the "product";

5, objections to deal with: of course, in the negotiation game, there will be a conflict of interest, the customer will have this or that problem, as long as the customer has objections, in fact, sales is equal to the success of the seventy percent as long as the objections to the smooth resolution, the single will not be far away. Not far from getting a single. In fact, the common objections are only two: price objections, product objections. Usually as long as you pay attention to accumulate and learn ways to deal with objections, can always be solved. But the premise is that the fourth link, product and service value shaping must be in place, the two sides will have a full game space, what we do is just to find a balance in this space, naturally, we can enter the signing of the collection link;

6, signing of the bill: In sales, this link is the most critical but the most likely to be ignored. Now often hear a colleague said that customers under the single, but then remorse. It is likely that this link is not well grasped, thus giving up. Follow the single purpose is to sign a single, in the domestic trade sales, sign a single before the customer is the most cautious time, the old salesman to sign a single is fast and accurate, the performance must be mature and skillful, a little unconfident, the performance is not appropriate, or overly hasty will soon lose the customer's trust, resulting in the loss of a single. Currently have not signed a single foreign trade, I think there are a lot of details need to pay attention to;

7, follow-up service: Needless to say, this is our foreign trade industry is more important a link, the customer's turnover, referrals are the basis of our foreign trade business to be stable and durable.

This interlocking, as long as each link to do a good job, get a single is inevitable, even if you can not get a single, but also from the seven links to analyze, summarize and learn from experience.

To summarize the 20xx year there are three main aspects of the harvest:

1, a more in-depth understanding of sales;

2, learning the initial management knowledge and experience;

3, the successful transformation of the foreign trade industry.

After the initial exploration in the foreign trade industry, found and their own imagination is basically the same. As long as the business foundation as the core, English skills and product knowledge as a supplement, coupled with an empty cup mentality and hard work, to achieve in 20xx within a year, from entry to proficiency in foreign trade this skill goal, I am still full of confidence!

2021 business manager year-end personal work summary (four)

My name is xx, the current manager of the company's property department. Responsible for residential neighborhoods, community courtyard property management work. Half a year in the company's leadership of the correct decision-making, in all staff *** with efforts to do some work, there is still a big gap from the requirements of the company's leadership, I am determined to seriously summarize the lessons learned from the work of the six months of work performance and deficiencies in several aspects of the duty report is as follows:

First, the district, the community business charges: pay close attention to assist in the collection of the xx District health fees xx%, garbage removal fees reduced by xx% to ensure the normal operation of the community

Guangming Road _ House, Animal Husbandry Bureau House, the service company House, the second technical school House of health fees charged for the payment of work. Park district property fee collection work. Housing Authority district, the gold district parking fee collection work. Can give the company fees and operating costs to turn around a lot of work. But there is still a big gap with the leadership's hopes and requirements. I get up early and late every day, in front of each building, to answer the questions raised by each owner. Charges for each yard are carefully deployed, every aspect of the charge to think of every possible way. Teach by example to teach their own more than a decade of experience in charging employees, with their own work with many comrades **** with the same sentence: "You are not a manager is a teacher, follow you to do our down-to-earth willingness to do, you do not do it, we immediately leave." Explain the difficulty of the work, the task of the arduous, very people can accept the pressure of work. The gold district, the Housing Authority district property fee collection work, an unprecedented detailed investigation, financial cost analysis. Submitted a practical solution. Often overnight the whole material to complete their due diligence.

Second, since the management of community work, a detailed survey summarized the four offices xx courtyard

staffing, job responsibilities, income and expenditure costs, garbage disposal and other work. Timely to the company's leadership, provided the community courtyard business rectification program. Gradually implement the rectification: from the original x courtyard, staff xx people, pay wages xx yuan per month. Now: x courtyards, x people, pay wages of x yuan per month. Monthly reduction in salary costs x million yuan. The existing courtyard, careful accounting, income and service coordination, the operation of the agreement signed, the collection of the remaining costs of the work, the reasonable adjustment of personnel, garbage removal fees disposal fee reasonable income and expenditure and other issues there is a great deal of work needs to be resolved urgently. Due to the original project manager work adjustment, there are a large number of legacy issues to be carried out, and strive to rationalize the early efforts to complete.

Third, pay close attention to the improvement of the quality of service in the community, the skills training of personnel, day-to-day handling of affairs, can play an exemplary role

Actively cooperate with the A party to solve the practical problems in the community, in order to change the community's environmental outlook, by the majority of the owners of the unanimously praised, and has done a lot of work. The carport in the district to enable the management, greening work, the update of the garbage garbage cans, poured a lot of effort. District in the absence of maintenance personnel, supervise and assist in solving a lot of maintenance tasks, a head of sweat and a hand of shit for the owners of the service, the heart of the majority of owners of the life must be coordinated to deal with the heating, water supply, power supply in the problem, the leadership of the A party is sure of our work, but also the trust of the two or three days I can not see me, can not hear my phone on the anxious. Today, the mine notified me of more than 60,000 subsidies for the service fee, which will be remitted to the company today. The command is very grasp health management to meet the bureau to create a health district acceptance work. The people are not grass and trees, who can not fault. There are still a lot of shortcomings in the management of the work of the district, there are still some aspects of health work, not in accordance with

Fourth, the company through the restructuring of the organization, so that I served as the manager of the seventh project department, and then merged with the sixth project department

The work of the burden of a very heavy point of view, a wide range of road far. A person top two project manager, and xx district manager, but also specific management xx factory three family homes and three security posts. I have never complained of pain and tiredness, major and minor issues seriously dealt with, never turned over to the competent leadership, not to mention the following. I can go deep into the post to check, solve and care about the difficulties and problems of each employee. Very grasp the security team image education, team leader skills training online education, and grasp the morning exercise training work. Can convey the company's leadership in a timely manner, the requirements of the current work priorities, and arrange to convey the level by level. Emergencies quickly in place to properly handle. Can make a timely return visit to the A party, and in accordance with the requirements of the A party to rectify and cooperate with the work. Recruitment, adjustment and posting of the personnel of the six and seven project departments are handled strictly according to the requirements of the company's leaders, and the payroll procedures of the personnel leaving the company are handled according to the company's regulations. Strictly check and approve the material collection of the district, community and each post. Can actively renew the contract to improve service fees, and contact the new post business. This time the four major teams work handover to the Ministry of Security, three of the team leader unanimously agreed, but also willing to work with me, I'm really very content, I think it's my dedication to the love of dedication, infected the comrades of the flower of friendship, contentedly very contented!

Half a year is short and long, through continuous learning, conscientious hard work, do some work that should be done, is the result of the company's leadership training and education. And the strict requirements of the current position there is still a gap. There are also many shortcomings and mistakes, through the above summary and narrative, I implore the company leadership to give criticism and correction, through the duty to facilitate the future work better, to the company to make greater contributions!