This restaurant was fined 21,111 yuan. What happened

A consumer was eating in a hot pot restaurant in Yueqing, Wenzhou. When he checked out, he found that there was a package of paper towels on his bill. When he said that he wanted to return it, the relevant waiter said that it was a must-have item and it was not allowed to be returned. After that, consumers complained about the hot pot restaurant. After receiving the complaint, the relevant departments investigated the hot pot restaurant and verified the situation clearly. The hot pot restaurant was fined 21,111 yuan. Is this punishment reasonable?

it is reasonable that the hotpot restaurant was fined 21,111 yuan. China clearly stipulates in the Consumer Protection Law that consumers can choose their own products or even service methods. However, hot pot restaurants sell paper towels to consumers in this forced way, and consumers are not allowed to return them if they don't use them, which has violated the rights and interests of consumers. Relevant restaurants should also follow the wishes of consumers when selling paper towels, instead of forcing consumers to buy them, which will only bring consumers a very bad experience. Why can't this paper towel customer return it?

Because many restaurants order food online now, it can save a lot of manpower. And customers will be more free when ordering food, but because they order food online, many customers find that there is a must-have item on it, that is, paper towels. Moreover, when looking at the ordering page of this restaurant, the relevant personnel found that there was no indication that paper towels were a must, and there was no option to cancel this service, which led many customers to buy paper towels without knowing it. What other overlord clauses are there in life?

when shopping in the supermarket, many people will encounter special sales. Moreover, many customers will choose to buy these special offers. However, if the customer finds that it is defective or doesn't want it after buying it, he wants to return it to the mall, but he is told that he can't. Such behavior is an infringement on consumers' rights and interests. The store will tell you? The final interpretation right of this activity belongs to our store? Or when you receive the courier, you will be told to pay the inspection fee before inspection. These are the overlord clauses in daily life. If you encounter this situation, you must report it in time.