1, the restaurant is most afraid of complaints and reports from the Environmental Protection Bureau. It is very profitable for restaurants to do well, but it is not easy for restaurants to run well. Some restaurants will receive reports from consumers. At present, restaurant operators are most afraid of receiving a report from the Environmental Protection Bureau, because they believe that restaurant operations have caused adverse effects on the surrounding environment, and the Environmental Protection Bureau will order them to stop work and rectify, which will inevitably cause great losses to the restaurant economy.

2. If the restaurant does not meet the hygiene standards, you can complain to the local health department. If a restaurant sells fake and shoddy goods to deceive consumers, it may complain to the administrative department of market supervision and administration. If there are food safety problems in the restaurant, you can complain to the food and drug supervision and administration department.

The ways for consumers to protect their rights are as follows:

1, negotiate with operators to resolve disputes;

2. complaints;

3. Mediation. You can apply for mediation by consumer associations or other mediation organizations established according to law;

4. arbitration. Arbitration settlement needs to reach an arbitration agreement with the operator in advance;

5. Litigation settlement.

What are the legitimate rights and interests of consumers?

The legitimate rights and interests of consumers are as follows:

1, the right to security. When consumers buy goods or receive services, their personal property is inviolable;

2. Right to know. Consumers have the right to know the real situation of the purchased goods or services;

3. Choose independently. Consumers have the right to choose independently when purchasing goods or receiving services, and are not intimidated by others;

4. Fair trade rights. Consumers enjoy the same rights as all consumers and operators in terms of quality, price and measurement trading conditions;

5. claim. Consumers have the right to compensation when their rights and interests are damaged;

6. Right of association. Consumers have established organizations to protect rights, which are now consumer associations;

7. Right to education. Consumers have the right to acquire knowledge about consumer rights and interests;

8. Right to be respected. Consumers' right to be respected in purchasing goods or receiving services, such as personal dignity and national habits;

9. supervision. Consumers have the right to supervise commodities, services, operators, state organs and their staff in consumer rights protection.

Legal basis:

Article 148 of the Food Safety Law: If a consumer produces food that does not meet the food safety standards or deals in food that he knows does not meet the food safety standards, he may, in addition to demanding compensation for losses, demand compensation from the producer or operator for losses of ten times the price or three times the loss; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan.