1. Strictly implement the system of collecting and using room keys according to regulations, fill in the room key collection form carefully, accurately and completely, and take full responsibility for the storage of room keys.

2. Maintain a good mental state and keep in mind the service purpose. Be polite to guests and provide them with all kinds of quality services.

3. Clean and tidy the room in time according to the order of cleaning the room and the requirements of the guests, check the clothes of the guests, supplement disposable goods, replace cotton fabrics one by one, disinfect according to the regulations, and fill in the room cleaning report carefully, accurately and completely.

4. Check the operation of equipment and facilities in the area and various facilities in the guest room, report the maintenance items in time, and report any abnormality in time.

5. Be familiar with the distribution and usage of rooms in the area, check the room status at any time and check with the room service center.

6, responsible for the floor linen, room drinks and other guest supplies inventory, collection, loss reporting, etc.

7. Responsible for the inspection, collection, verification and distribution of guests' clothes, and carefully register them.

8. Be familiar with the layout of fire exits and facilities in the area, have the knowledge and ability to use them correctly, strengthen the awareness of fire prevention and theft prevention, and ensure the safety of guests.

9. Take care of public property, practice strict economy and strictly implement various energy-saving measures formulated by the hotel.

10, report the problems left by the guests in time, and submit them to the room service center for registration in time.

1 1, actively participate in training, constantly improve service skills, always keep the instrument clean and tidy, correctly use service honorifics, constantly shape themselves and establish corporate image. 12, listen to the guest's opinions carefully, and feedback the guest's information and suggestions to the superior in time.

Make a good record of the handover.

Responsibility 2: The duties of the floor attendant in the hotel.

1. Clean the guest room according to the procedure to ensure that it meets the standards.

2, according to the standard, supplement all kinds of guest supplies and towels.

3, according to the actual consumption of guests to supplement all kinds of drinks.

4. Fill in relevant work reports.

5. Keep the regional public health clean.

6. Properly handle the items left by the guests and provide laundry service for the guests.

7, do a good job of fire safety, to ensure the safety of guests and property in the work area.

8, to meet the reasonable needs of the guests, to do a good job of room rounds.

9. Keep various services in good condition.

10, responsible for checking whether all kinds of equipment in the room work normally.

1 1. Clean the room in order: clean the VIP room first, check out, stay for a long time, continue to live, and have a vacancy.

/kloc-after 0/2 and 2:00 pm, if there are any rooms with the "Do Not Disturb" sign, be sure to inform the head waiter.

13, guest information feedback, timely report to the superior.

14, do a good job of cleaning the hourly room.

15, cleaning and maintaining tools.

16, timely dispatch to the newspaper of the day.

17, greet guests with a smile and polite language and their last names.

18, tidy up the workshop and linen room, prepare the work car, and check and register the linen on the same day.

19. Finish the assigned work before going to work every day, especially the room maintenance work.

20. Complete other tasks assigned by the floor foreman.

Responsibility 3: The duties of the floor attendant in the hotel.

1, get the floor master key and fill in the key application form accurately.

2. Obey the arrangement of the foreman, clean the guest room and fill in the work contents of the waiter.

3, according to the disinfection procedures, effective disinfection of the appliances used by the guests.

4. Clean the tableware in the guest room in time, put it in the workshop on this floor, and notify the food and beverage department to retrieve it.

5. Ensure that all facilities and articles in the room are in good condition, and report any damage to the room center immediately.

6. Check the consumption of mini-bars and consignments in the room, count them accurately, and make bills to supplement them in time. If you find that the guest has left something behind, you should report it to the head waiter immediately.

7. Report the patient's illness and special circumstances, and report it in case of emergency.

8. After the guest leaves the hotel, check whether the equipment items in the room are complete and damaged in time, and report to the housekeeping department in time when problems are found.

9, keep all kinds of work vehicles clean and tidy at work, and use all kinds of cleaning equipment and appliances correctly.

10. Prepare the equipment in need of maintenance within the jurisdiction area in time, and accompany the engineering maintenance personnel to enter the room for maintenance and check the maintenance quality.

1 1. Assist the cloth distributor to check the cloth regularly, send and receive, and check the clothes sent by the guests.

12. Replenish guest supplies for in-house guests in time.

13. When the garbage bag is full, put it in the workshop and send it to the garbage room after work.

14, examine and approve the room status in time, quickly clean up the rooms that the guests have left, and report them to the room service center after being checked by the foreman.

Duty 4: The duties of the floor attendant in the hotel.

1, clean all kinds of rooms according to working procedures and standards, and fill in carefully? Clean room report form? .

2. Provide high-quality service and maintain a high level of cleanliness and room service.

3. Offer good and high-quality service to hotel guests, which makes them feel very happy.

4. Under the direct leadership of the floor foreman, clean all rooms on the floor, such as vacant rooms, guest rooms, check-out rooms and rooms to be repaired.

5. Prepare and prepare all cleaning tools, such as work trucks and vacuum cleaners, and keep them clean and tidy at all times.

6. Will it be all day? Light luggage? 、? No luggage? And then what? Stay out of it? Inform the room service center and floor foreman in time.

7. Check the usage of drinks in the responsible room carefully, and inform the laundry room in time if the guest needs laundry service.

8. Take good care of your regional card.

9. Inform the foreman of all the items left by the guests in the room in time and send them to the service center for registration and filing.

10. If more valuables or a large amount of cash are found in the responsible room, inform the room center, the floor foreman and the assistant manager of the lobby in time, and wait for the arrival of the superior outside the door.

1 1. Conduct floor safety patrol every day, and pay attention to check all strangers and non-hotel employees wandering on the floor.

12, check, maintain and replace the mini-bar and equipment.

13, according to the information provided by the housekeeper center, complete the service work for the guests.

14, complete the temporary work assigned by the superior on time.

15, and has the right to refuse to sign the substandard engineering maintenance project.

16, and has the right to return unqualified cotton fabrics for re-washing.

17, and has the right to refuse to provide unqualified products and services to the guests.