The distance of responsibility
The insurance industry itself is a social security industry, especially in the face of major disasters, the insurance protection function can better reflect the functions and responsibilities of insurance companies.
Similarly, Sunshine Insurance responded quickly to the "March 2" mountain fire accident in Dali, Yunnan Province, and quickly invested in disaster relief, survey, claims settlement and aftermath, donating 300,000 yuan for disaster relief. In the "June 9" traffic accident in Henan, Luoyang Central Branch of Property Insurance Company paid 1 10,000 yuan in advance to improve the efficiency of claim settlement.
"The value of an enterprise includes not only the figures in the financial statements, but also the figures written in the social environment." Sunshine insurance executives said. At the beginning of the company's establishment, the management team reached the understanding that the existence value of an enterprise depends on its contribution to society.
In the past six years, Sunshine Insurance has provided 33 trillion yuan of risk protection for more than 40 million customers, paid more than 654.38+06 billion yuan, created 654.38+02 million employment opportunities, and paid nearly 6 billion yuan in taxes for the country in six years. The number of employees ranks 68th among the top 500 Chinese enterprises and17th among the top 500 service industries.
Over the past six years, Sunshine Insurance has established the image of a financial enterprise with a high sense of social responsibility. They have the idea of repaying the society, surpassing themselves and achieving a win-win situation with the society. As Sunshine Insurance said in its planning: To be a high-quality company, it is necessary to be a noble company and a company that cares about the world.
Customer principle of service innovation
At 8: 46 on August 3/KLOC-0, just 20 hours after the release of the "flash compensation" service standard, Sunshine Property & Casualty Shanghai Branch received an accident report from a customer. The surveyor's score was immediately contacted with the driver. After on-site investigation, it is determined that the case meets the requirements of the company's "flash compensation" case. This customer became the first online auto insurance customer to enjoy the "flash compensation" service standard of Sunshine Property Insurance.
This is a major breakthrough in the service concept and service concept of Sunshine Online Auto Insurance. It is a truly customer-centered service innovation initiative, breaking the existing service rules of the industry. The data shows that during the three-month operation of the "flash compensation" service standard, the settlement rate of "flash compensation" cases reached 100%, and the average settlement period was only 0.56 days. There was no complaint.
From May of 19 to August of 19, the 92 days between two days composed of these four numbers have become a well-known holiday. During the 92-day Customer Service Festival, Sunshine Insurance made tens of millions of customers feel the life changes in the era of great service in the insurance industry through products, services and sunshine lifestyle. And Sunshine Insurance also starts from the most subtle place, looks at the whole service industry, and concentrates on creating the concept of "the most service".
After the "July 23" Yong-Wen railway traffic accident, Sunshine Insurance gathered at the periphery of the accident site for the first time, and collected information on casualties as much as possible through Weibo and radio stations to find customers who escaped from the accident. On July 26th, two hours after confirming that the customer was out of danger, the claim settlement work was handed over to the customer, providing the customer with an efficient and convenient service experience.