1, one-time

Catering services can only be used once, on the spot to enjoy, which means that only when the guests enter the restaurant after the report service can be carried out, when the guests leave the store, the service is also the natural termination.

2, intangible

The catering industry in the service utility has intangible, it is different from fruits, vegetables and other tangible products, public from the color, size, shape and so on can be identified as good or bad quality. Catering services can only be purchased through the dining guests, consumption, enjoy the service after the first-hand feeling to evaluate its good or bad.

3, the difference

The difference of catering service on the one hand is that catering service is completed by the catering department staff through manual labor, and each staff member due to age, gender, personality, quality and literacy and other aspects of the different, they provide guests with catering services are not the same, on the other hand, the same waiter on different occasions, different time, or face different guests, their service is also different. On the other hand, the same waiter on different occasions, at different times, or face different guests, its service attitude and service mode will have certain differences.

The so-called harmonious service is to waiter's affection, skill, efficiency, knowledge and good cultivation, expression and embodiment of the service style, is a harmonious relationship with the guests of the centralized embodiment. Specifically manifested as: standard and personality unity, fast and steady unity, enthusiasm and etiquette unity, cordial and elegant unity, responsibility and flexibility unity.