From the perspective of economic form, several stages of human social development:
(1) Pre-industrial society: the struggle between human beings and nature.
(2) Industrial society: manufacturing material products.
(3) Post-industrial society: service industry.
Catering service:
Service quality and service level are not only related to the benefits and reputation of the hotel, but also related to its survival and development. In the process of changing from institutionalization, proceduralization and standardization to individualization and diversification, the service goal we pursue is "harmonious service".
The so-called harmonious service is to express and embody the service style with the waiter's emotion, skill, efficiency, knowledge and good cultivation, which is the concentrated expression of harmonious relationship with customers.
Specific manifestations are: the unity of norms and personality, the unity of speed and safety, the unity of enthusiasm and etiquette, the unity of kindness and elegance, and the unity of responsibility and flexibility.