First of all, we should determine the catering department's ability to produce a large number of quality changes in hotel management, adjust the current support strategy, and understand the Bell Tower catering department. Twenty years of experience and tempering have given it a unique personality quality. I tried several times in the catering department of Zhonglou Hotel, and basically ended in failure. This fully shows that catering is very exclusive. Therefore, as a manager, it is the first lesson of the catering department to be tolerant and broad-minded, so as to truly go to the old and welcome the new. The reason why management superiors should take five specific forms:

Support (transformation of core structure)-it should be in the core to be coordinated, rather than surrounding multiple cores separately, which will disperse the internal pipe force and slow down the development.

(Psychological balance is very important) Care-The catering department has a large number of people and complex levels, and the catering products are also numerous and complex. It is very important to help and protect its enthusiasm and initiative.

Knocking on the door-the manager of a complex team is bound to have changeable thinking and strange personality, but he also wants to be understood.

(Urging deep communication) Urging-If you fight independently for a long time, you will be negligent. Urgency is necessary and should come from communication.

Introduction —— The operation of the catering department is completely linked to the flexibility of the market, which will inevitably lead to incomprehension at the management level, so it is necessary to guide the catering department and other departments to correctly understand the purpose of hotel operation.

Second, the management mechanism

In fact, any mechanism ultimately depends on the initiative and depth of understanding of the organization that runs it. Not every manager has the ability to operate the mechanism, so the mechanism should be more direct, simple and clear.

Wage mechanism: the idea of keeping employees' wages balanced can ensure the basic psychological balance of employees.

Incentive mechanism: the incentive is based on the percentage of salary, and every part that exceeds the operating budget is accounted for, with no cap on the top and no guarantee on the bottom, so as to give full play to the initiative of leaders and avoid cliques and negative delays.

Assessment mechanism: based on attendance, labor efficiency and communication ability, improve the basic salary mechanism through assessment.

Supervision mechanism:

1. Measure the content of the assessment mechanism with the attendance standard of the Human Resources Department;

2. Based on local leaders, can we actively formulate and improve the completion of business indicators, achieve the purpose of incentive mechanism, and put an end to the management style of local leaders.

Third, the operating mechanism.

First of all, we should be open and enliven, be bold and innovative, walk with multiple legs, think in multiple directions, treat every new and old customer flexibly with the advantages of management mechanism, develop the marketing concept of full promotion, and carry out catering business in an all-round way.

Visiting mechanism: the on-site leader visits the site with the assistance of the sales department of the department, so that the customer can communicate with the contact person, operator and person in charge face to face to put forward requirements.

Preferential mechanism: combining with the major policies of the Food and Beverage Department, flexibly taking the predetermined degree of marketing cycle as a reference to improve the utilization rate of venue materials and the recognition rate of quotation.

Special promotion mechanism: according to the characteristics and structure of the market cycle, quickly formulate the price system and preferential system of unsalable materials or venues, and integrate with the periodic market demand to achieve practical results.

Return mechanism: The market is an uncontrollable consumption structure. The market awareness brought by normal operations such as visits, preferential treatment and special promotion can't rely on just one sentence and one piece of information. This is something to be considered and must be done to give our recognized customers immediate benefits and reputation. Therefore, when a cycle is controlled and effective, we should immediately organize a return plan to realize the reuse of the above mechanism.