In order to promote the development of tourism, protect the interests of tourists and facilitate the comparison between hotels, countries all over the world have made some regulations on the level of hotels. According to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified grade standard has been gradually formed. Tourist hotels are divided into five grades, namely, one-star, two-star, three-star, four-star and five-star.
① One-star hotel. Simple equipment, with two basic functions of eating and living, can meet the simplest travel needs of guests and provide basic services.
② Two-star hotels. General equipment, in addition to basic equipment such as guest rooms and restaurants, there are comprehensive service facilities such as commodity department, post and telecommunications, beauty salons, etc. Good service quality, low fees and economic benefits. Couples hotel, photos.
③ Samsung Hotel. Fully equipped, it not only provides accommodation, but also provides comprehensive services such as meeting room, recreation hall, bar, coffee shop, beauty salon and so on.
Facilities. Each room covers an area of about 20 meters, with complete furniture, refrigerator and color TV. Pictures of five-star rooms with good service quality and standard fees.
Higher. Can meet the needs of middle-class and above tourists.
④ Four-star hotel. Luxury equipment, comprehensive service facilities, many services, excellent service quality, attention to indoor environment art, and provide quality services. This kind of hotel is usually called a first-class hotel, and the fees are generally higher.
⑤ Five-star hotel. This is the level of tourist hotels. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls, In order to promote the development of tourism, protect the interests of tourists and facilitate the comparison between hotels, there have been some international regulations on hotel grades. According to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified grade standard has been gradually formed. Tourist hotels are divided into five grades, namely, one-star, two-star, three-star, four-star and five-star.
① One-star hotel. Simple equipment, with two basic functions of eating and living, can meet the simplest travel needs of guests and provide basic services.
② Two-star hotels. General equipment, in addition to basic equipment such as guest rooms and restaurants, there are comprehensive service facilities such as commodity department, post and telecommunications, beauty salons, etc. Good service quality, low fees and economic benefits. Couple villa photo.
What is the room standard of a five-star hotel? ③ Samsung Hotel. Fully equipped, it not only provides accommodation, but also provides comprehensive services such as meeting room, recreation hall, bar, coffee shop, beauty salon and so on.
Facilities. Each room covers an area of about 20 meters, with complete furniture, refrigerator and color TV. The service quality is good, and the charging standard is Xi 'an Couples Hotel.
Higher. Can meet the needs of middle-class and above tourists. Hotel couple chair complete picture.
④ Four-star hotel. Luxury equipment, comprehensive service facilities, many services, excellent service quality, attention to indoor environment art, and provide quality services. This kind of hotel is usually called a first-class hotel, and the fees are generally higher.
⑤ Five-star hotel. This is the level of tourist hotels. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete. It is the center of social activities, conferences, entertainment, shopping, entertainment and health care. Beautiful environment, high quality of service requirements, is a small. The charging standard is very high.
The hotel that intends to apply for a star-rated hotel must present the following materials to the star-rated hotel evaluation and inspection agency, and ensure its authenticity and validity. Super 8 hotel couple room picture.
First, the employee handbook hotel couples room layout pictures.
Including the general manager's speech, role explanation, service concept, general code of conduct, and basic management systems such as employee welfare, rewards and punishments, and safety.
One-to five-star hotels must provide.
Second, the organization chart
The organization chart mentioned in this report refers to the official organization chart responsible for hotel operation, including hotel organization chart and department organization chart. Hotel couple room photos.
One-to five-star hotels must provide.
Third, the management system
Management system is the basis of scientific hotel management and the operating tool of service and management. Can minimize the randomness of employee behavior, including managers. The so-called management system in this report is mainly aimed at management, such as hierarchical management system, quality control system, marketing system and material procurement system. If necessary, a management manual can be specially formed. A complete hotel management system includes system name, system purpose, management responsibilities, project operation rules (including implementation level, management object, mode and frequency, management work content), management division of labor, management procedures and assessment indicators. Generally speaking, management system can be divided into service process management system, supporting process management system and overall function management system. A complete list of hotel room names for lovers.
The management system should be revised in time to meet the basic requirements of modern hotel scientific management. To this end, star-rated hotels are encouraged to actively adopt a routine and popular management system in finance, quality and manpower. Hotel couple room personality room.
A one-star hotel must provide more than 3 service process management systems, more than 2 supporting process systems, and 1 or more overall function management systems; Regardless of the star rating or quantity, requirements are put forward from the aspects of key projects and rigor. Complaint handling, equipment maintenance, sanitation, cost control, staff training and motivation. Dalian theme hotel couples water room.
Two-star hotels must provide more than 4 service process management systems, more than 3 supporting process systems and more than 2 overall function management systems;
Three-star hotels must provide more than 5 service process management systems, more than 4 supporting process systems and more than 3 overall function management systems;
Photo gallery: What kind of rooms do five-star hotels have? Four-star hotels must provide more than 8 service process management systems, more than 6 supporting process systems and more than 5 overall function management systems; Room layout of hotel couple room.
Five-star hotels must provide more than 12 service process management systems, more than 10 supporting process systems and more than 8 overall function management systems;
Fourth, departmental operation norms.
In order to make each work area and different management levels achieve orderly operation, star-rated hotels need to formulate the operation specifications of each department. Generally speaking, the departmental operating standards include the following main contents: a complete list of the names of couples hotels.
1, job description
Explain jobs, shifts, instruction and feedback channels, work objectives, job responsibilities, qualifications and requirements.
It is required to be provided by hotels above one star level.
2. Work relationship table
Give a tabular description of the planning, organization, approval, instruction, feedback, control and other activities related to hotel management in different departments and levels, as well as the corresponding superior-subordinate relationship and coordination relationship.
Hotels above three stars should provide a complete list of couples' theme hotels.
3. List of work items
List daily, weekly, quarterly and annual work items for self-inspection and superior verification. Chenzhou lovers theme hotel daquan.
Three-star hotels or above are required to provide.
4. Special quality management documents, worksheets and quality management records.
Quality management and hotel star standard are permanent tasks that run through all aspects and links of hotel management. And the quality is managed, not just checked. Therefore, hotels need to have special quality management documents, worksheets and quality management records. Hotel managers, especially managers, should also strive to embody the quality concept stipulated in the above documents in their daily management behavior, including the principles of customer orientation, full participation, professional management and whole process coverage. Yanjiao no.32 hotel couple room.
Three-star hotels or above are required to provide.
Verb (abbreviation of verb) Professional and technical personnel service and job description Why is the hotel couple room a round bed?
Written description of service and professional and technical personnel's job requirements, qualifications, shifts, channels for receiving instructions and coordination, and main job responsibilities.
It is required to be provided by hotels above one star level.
Description of intransitive verb service items, procedures and standards
According to the requirements of service and job description of professional and technical personnel, describe the objectives of each service project, the procedures required to complete the objectives, and the quality standards of each procedure.
It is required to be provided by two-star hotels or above. Hotel couple room.
Seven, work technical standards and specifications
Local authorities and mandatory standards require technical work in specific positions, such as boilers, strong and weak electricity, fire fighting, food processing and production, etc., and there must be a written explanation of the corresponding technical standards. Employees in corresponding positions must know.
Hotels above one star level must provide.
Four-star hotels are also required to provide bookstore materials with operating technical standards related to the maintenance and cleanliness of facilities, equipment and space areas.
Eight, other documents that can prove the quality management level of the hotel or the price of the hotel couple room.
The above materials provided by the hotel must reflect the quality, environmental protection, science and technology required by modern hotel management and star-rated hotels, as well as the commitment to local cultural development, and there are corresponding measures to ensure that these commitments can be implemented and implemented in hotel management. Hotel couple.
The above is about how many rooms a five-star hotel needs and what rooms a five-star hotel can share. I hope this will help you after reading the photo album of the hotel couple room!