Front Office (Front Office), also known as the Department of Guest Services, is the hotel is responsible for soliciting and reception of guests (organization of sources), the sale of hotel rooms and commodities, the organization of hospitality and coordination of guest services, sales of catering and entertainment and other services, communication and coordination of various departments of the hotel, to provide a variety of integrated services to the guests of the guest services sector.

A, the concept of the front office department

The front office department is responsible for soliciting and reception of guests, sales of hotel rooms and catering and entertainment services such as products, communication and coordination of various departments of the hotel to provide a variety of comprehensive services for guests of the guest service sector.

Two, the composition of the Department of the Front Office

The Department of the Front Office is usually booked by the guest rooms, lobby / concierge services, reception, information desk, the front lobby cashier, telephone switchboard, business center, lobby duty manager or lobby assistant manager and other institutions, the main institutions are located in the most frequent guests of the hotel lobby lot.

Three, the main duties

The duties of the Department of the front office is generally based on the organization to set up, generally what institutions have what positions, corresponding to what kind of job, each hotel set up some different, generally speaking, there are: department manager, deputy manager, lobby duty manager or lobby assistant manager, concierge, receptionist and so on

The front office is used to entertain and receive guests, the Department of the front office is used to entertain and receive guests. Department is used to entertain and receive guests, marketing rooms and catering and other hotel services, as well as providing a variety of integrated services for guests of the department.

The status and role of the Front Office Department in the hotel is linked to the tasks it has undertaken, it is not the main business sector of the hotel, but it is the market image of the hotel, the quality of service and even the level of management and economic benefits have a crucial impact.