How to write a summary of the manager's personal annual work

21xx is a year full of passion. During this year, I grew up gradually under the careful cultivation and guidance of the leaders. Here, let me first express my deep gratitude to them and the company.

I. Main work situation

Looking back on 21xx, under the guidance and care of the superior leaders, with the cooperation and support of my sisters and the concerted efforts of all our teams, I became an assistant store manager from an employee in a beauty salon, and with my own efforts. When I accepted this honor, I felt deeply responsible and experienced for many years. We have all tasted sadness, laughter and tears along the way from employees to store managers. A person's growth is accumulated in this way. Success and failure constantly stimulate us and make our team go to the peak.

Looking back, my sisters and I worked together meticulously. With the concerted efforts of all our staff, the support and training of the regional manager, and my own continuous study and efforts, I became a manager of a beauty salon franchise store. This is a responsible position. When I set foot on this job, my heart was happy and uneasy. Years of experience, from an ordinary beautician to a store manager, I have had sad tears and joy of success. However, whose growth path is smooth sailing? The alternation of success and failure has also made my heart gradually stronger.

2. Daily management of employees

1. As an important part of beauty salons, whether new employees can quickly integrate into the team and adjust their transformation mentality will directly affect the service quality and team building. According to the characteristics of new employees and their entry situation, special training is carried out to adjust the mentality of new employees, face up to the role transformation and understand the characteristics of the beauty industry. Make new employees fully prepared psychologically, alleviate the dissatisfaction caused by the inadaptability of role change, and accelerate the pace of integration into the team.

2. Pay attention to employees' growth, always pay attention to employees' mentality, maintain good working conditions, organize employees to study irregularly, assess employees, check the training effect, make up for deficiencies in time, improve the training plan, talk to employees regularly every month to do ideological work, and understand their recent work situation to find out and solve problems.

3. Strengthen training in combination with work practice, with the aim of improving work efficiency and making management more standardized and effective. Combined with the case analysis of daily beauty salons, the employees have a brand-new understanding and understanding of daily service, and have formed a consensus on daily service consciousness.

Third, there are shortcomings in the work

1. In the process of work, the details are not enough, the work arrangement is unreasonable, and in the case of more work, the priorities are not very clear.

2. There is a lack of communication between departments, and problems are often discovered only after an accident.

3. There are not many interactive links in the training process, which reduces the vitality and vitality.

Fourth, the direction of future efforts

Looking forward to the future, we still have a long way to go, and we will definitely work harder to create more brilliant achievements for our enterprise together. Adhering to the good vision of "making women in the world more beautiful", we will bring better service to our customers.

How to write the personal annual work summary of the second store manager

Time flies, and the Spring Festival is coming soon. Here, I will make the following report on the work summary of 21XX:

1. Customers

I divide the customers who enter the store into two types:

1. According to the requirements of the company leaders, do a good job in the store display and the new display, and arrange the staff to better promote the company.

2. regularly and timely collect competitors' promotional activities and style changes, and report them to the company headquarters at the first time.

3. do a good job in sorting out the basic information of members and tracking them regularly, maintain old customers, keep in constant contact with them, understand the trend of customers' demand for products, and timely reflect the company's styles and preferential information in the store to members and old customers in the store.

4. Make reasonable orders to ensure the inventory of hot-selling and promotional products, and ensure that they are available at any time.

second, sales skills

besides showing and explaining clothes to customers, shop assistants should also recommend clothes to customers to arouse their interest in buying. The following methods can be used to recommend clothes:

1. Have confidence when recommending clothes. When recommending clothes to customers, the salesperson must have confidence in himself, so that customers can have confidence in clothes.

2. recommendations suitable for customers. When presenting goods and explaining to customers, we should recommend suitable clothes according to the actual objective conditions of customers.

3. cooperate with gestures to recommend to customers.

4. Match the characteristics of the goods. Each kind of clothing has different characteristics, such as function, design, quality and so on. When recommending clothing to customers, we should emphasize the different characteristics of clothing.

5. Focus on the commodities. When recommending clothing to customers, we should try our best to lead the topic to clothing, and at the same time pay attention to the customer's reaction to clothing, so as to promote sales in time.

6. Tell the advantages of all kinds of clothes accurately. When explaining and recommending clothes to customers, we should compare the differences of all kinds of clothes and accurately tell the advantages of all kinds of clothes.

Secondly, we should pay attention to the skills of key sales, which means to be targeted, to suit the design, function, quality, price and other factors of clothing, and to really make the customer's psychology transition from "comparison" to "belief" and finally sell successfully. It is a very important link in sales to make customers have the belief of buying in a very short time. There are the following principles for key sales:

1. Doing a good job in purchasing advice from the aspects of wearing time, wearing occasion, wearing object and wearing purpose is conducive to the success of sales.

2. The key points should be brief. When explaining the characteristics of clothing to customers, the language should be concise and clear, and the content should be easy to understand. The most important characteristics of clothing products should be stated first, and then spread out layer by layer if you have time.

3. Specific performance. According to the customer's situation, we should improvise, not be stereotyped, just say "this dress is good" and "this dress suits you best" and other simplistic and general sales promotion languages. Change the way of speaking according to the sales target. Introduce different contents to different customers, so as to suit each person.

4. The shop assistant grasps the trends of fashion, understands the pioneers of fashion, and explains to customers that clothes conform to the trend of fashion.

Third, strive to manage a harmonious relationship with colleagues

Seriously learn from the leaders, be kind to every colleague, and do a good job in your career development in the store. At the same time, carefully plan, learn knowledge, improve sales skills, improve their theoretical product knowledge with practical work, and strive to continuously improve their comprehensive quality.

I thank the company for giving me the opportunity and trust. I will be proactive, full of enthusiasm and work with a more positive attitude.

how to write a summary of the personal annual work of the third store manager

I have learned too much and learned too much during my X months in xx optical shop. From the first salesman to the present store manager, I have experienced all kinds of things, including laughter and confusion. We doubted and cringed, but fortunately, now we persist. Here I will summarize my work experience and some problems found during this period.

A store is like a home, and the manager is the head of the family. Parents should manage and solve all the problems in this family, and take good care of personnel, goods, hygiene, display, equipment, and safety ... Any small detail that is not fully considered may have a negative impact on work. The manager is also a shop owner, the link of corporate culture information transmission, and the executor and concrete operator of company policies; It is the spokesperson of enterprise products and the core of the store.

therefore, the store manager needs to comprehensively and scientifically analyze the operation of the store from the standpoint of the operator, and fully implement the company as a store manager not only needs to understand the tasks and goals assigned by superiors. But also what needs to be done to achieve this goal and how to achieve the effect. Every customer's information should not be static, but should be constantly enriched, and attention should be paid to the accumulation of every customer's detailed information bit by bit, so that customers can truly feel concerned in communication with customers. In addition, through the continuous analysis of the consumption data of the same customer, it will provide the most direct basis for formulating targeted service and sales strategies for this customer.

outbound dispatch is the most direct and effective means to obtain new customer information, especially when the passenger flow is not enough, work summary should be regarded as a daily work, on the one hand, human resources can be used more fully, and at the same time, customers can be better understood through this work. Telephone follow-up with customers is an effective means to extend services to the outside world, and after-sales tracking of services will greatly help consolidate the relationship between new customers and customers with signs of loss. In a word, to be a qualified store manager, we must take the overall situation into consideration, both inside and outside. Publicity is the lifeblood of the store development, and only when there are enough new customers can the store live. At the same time, the quality of service and the understanding of customers can not be ignored, otherwise everything before will be in vain and meaningless.

in addition, the management of the store should be constantly grasped, which is the basis of the store operation.

first, we should establish a step-by-step management system, with detailed division of responsibilities from top to bottom. So that everything in the work can be managed and implemented, and the phenomenon of dead ends can be prevented.

second, we should pay attention to the training of the staff in the store, cultivate the collective sense of honor and ownership of the staff and salespeople, and be proud of the store, so that each staff and salespeople can give full play to their respective potentials, so that they can have high-quality talents who are dedicated, enthusiastic and thoughtful in service, understand business and manage.

Thirdly, a clear reward and punishment system should be established to motivate and restrain the work of employees and salespeople, so that the whole store can become a United and cooperative group and be invincible in the competition.

Fourth, we should create a good external environment and coordinate the cooperative relationship with government departments to reduce unnecessary troubles.

in a word, the market is good and the situation is grim. If we don't do a good job in the market and seize this opportunity in a short time, we are likely to lose this opportunity and never have a chance to do this market again.

I will conscientiously implement the company's brand strategy and give full play to the functions of the store manager. In the future, I will strive to improve. In the new year, I will do my own job better, do things with a sense of responsibility, and be a grateful person, so that xx's business can be bigger.

How to write a summary of the personal annual work of the four store managers

Unconsciously, I have been in XX for more than a year. In the front-line work, I have experienced many ups and downs, met many mentors and gained many lessons, and thanked the leaders for giving me room for growth, courage and confidence. In this year's time, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

1. Work summary

During the time from the company to the present, I have gradually grown from a shopping guide in XX store to the manager of XX store, and from a small employee to the leadership, and my thoughts have changed absolutely. It is no longer thinking from one's own position, but from the standpoint of the company and its employees, thinking more comprehensively and thinking for others.

2. The main problems in my work are:

At the beginning of my work, I didn't know enough about my work, lacked the overall concept, lacked self-confidence, didn't know enough about my job orientation, lacked the logical ability and lacked the structural thinking. However, I believe I will continue to study and think in my future work, so as to strengthen my cognitive ability of my work and make the work flow.

lack of personnel management ability, insufficient market investigation and incomplete understanding of competitors, which leads to the failure to make policy plans for the market where they are located. In the future, we need to continue to learn, summarize and improve them in our work, so that all problems we encounter can be solved well.

3. Work experience:

In this year's work and practice, I have participated in many collective work and got along very closely with my colleagues. In the process, I strengthened the most precious and important sense of team. On the basis of trusting others and themselves, such a team will be invincible with unified thinking and consistent actions.

in this year's work, all the work is done by the first line and the second line together. In this process, everyone reminds and supplements each other, which greatly improves the work efficiency. Communication is the most important thing in all the work, so we must deal with the information in a timely and clear manner.

leaders require that every step of the work should be precise and meticulous, and strive for refinement. Under the guidance of this mentality, being able to act positively and confidently is my progress in mentality in the second half of the year.

Now I often calmly analyze myself, recognize my position and ask myself how much I have paid. Always remember that the work content should be refined and precise, and personal gains and losses should be calculated in a fuzzy way: risks should be avoided in time, and problems should be bravely taken.

in a threesome, there must be a teacher, and the cooperation with colleagues around us is more tacit. I thank them for their great support and encouragement to me, and for their persistence. They are all my masters, and they have learned a lot of knowledge and skills and the truth of being a man from them, and I am very glad to have them around when I first started on the road. I will unite with them into an excellent team and make better achievements.

Fourth, work lessons:

After half a year's work and study, I found that I still have a gap from a qualified store manager, which is mainly reflected in the immaturity of work skills, work habits and work thinking, and it is also the place where I will constantly improve and hone myself in my future work. To sum up carefully, during my six-month work as a store manager, I mainly failed to do well in the following aspects:

I lacked a summary of my performance at ordinary times. From the opening to now, the performance of the activity "Cool Summer, Low Price A Storm" in July was not bad, which had a lot to do with the activity. The 61% discount on the whole audience and the special products in the special price were very eye-catching, and then the price rebounded, and it never reached the ideal quota. In view of the market, I should take the initiative to apply for preferential policies from the company. I should turn passivity into initiative and attack other brands with the products of our big brands at low prices to occupy a certain market share.

It's right to have a good relationship with employees, but it lacks the momentum of leadership. Mr. Chen has always taught us that "respecting ourselves means respecting others, and don't take yourself as food." On the premise of being good to employees, we should also let employees listen to you and respect you or their leaders. If you are dissatisfied with the company, you can directly report it to you, and then focus on how to appease and report it, so as to stabilize the morale of the army. This item also serves as a key to improve yourself.

in my future work, I will always.