First Week of Internship Weekly

On February 21th, 21xx, I went to the front desk of XX Hotel for internship, the first day of graduation internship weekly. Internship, though not a real job, is a starting point of my working life, and it is also an indispensable stage in the transition from a student to a working person. On the first day of graduation internship week at the front desk of the hotel, everything was strange and fresh. Strange faces, unknown but friendly with smiles. An enthusiastic colleague showed me around here and there, showed me the overall structure and various departments of the company, and introduced me to several colleagues. A week passed quickly. During this week, I tried my best to adapt myself to the environment and integrate into this big group more quickly, because only by dealing with my boss and colleagues can I be conducive to my work.

The second week of internship weekly

The previous week was mainly in a state of being familiar with the basic situation. At noon this Monday, I was taken to an elder sister and told that I would study with her in the future. I was very happy because my elder sister received me warmly and took me to lunch with her. In the afternoon, my elder sister told me about her work and her main responsibilities, which I kept in mind because of this. This week, I seem to be relatively familiar with the people and things around me. I am not as at a loss as I was in the first week of the graduation internship at the front desk of the hotel. Fortunately, I met better colleagues and taught me a lot.

Week Three of Internship Weekly

Today is the third week of graduation internship weekly at the front desk of the hotel. I am basically familiar with the company environment, and I can basically call the names of my colleagues, so my work efficiency has improved a lot, because I don't have to look around for something when I go to a place. It seems that it is very helpful to integrate into the environment to do a good job. The main job this week is to learn to answer the phone and communicate with other companies in business. In the process of making a phone call, there are always some difficulties. For example, I don't know what the other person said, so I can't communicate at all, so I have to write it down first, then ask my colleagues for advice, and then call back to give an accurate answer later. I gradually accumulated a lot of relevant knowledge in such a project from ignorance to understanding.

Week 4 of Internship Weekly

On Thursday afternoon, the department manager said that she would give us training. I thought she was telling us something about the hotel, but the first sentence she said about the graduation internship weekly at the front desk of the hotel denied my original guess. She said that she just wanted to talk about our plans for the future in the form of chat and give her personal suggestions to us. The department manager has worked in the hotel for five or six years, which can be said to be very experienced. She has a unique view of life and uses her own experience to show her story. She told us that we must pay attention to learning English, and a good English level will increase our chances of success when we apply for jobs in the future. Even if you apply for a job that is not suitable for our major, even if you don't know much about the professional knowledge, you are likely to find a good job with strong English listening and speaking skills. In addition, it is suggested that we should learn some skills or pursue further studies, so as to broaden our employment, so that it is not so difficult to find a job.

Week 5 of Internship Weekly

Because I just entered the company, I didn't involve some important things. I think only by starting from the most basic, accumulating bit by bit, doing every little thing I am responsible for and reassuring leaders and colleagues, can we achieve a great cause in the future. In the morning, I can basically guarantee to get to the hotel in advance, and help clean up some time before I start work, so that everyone can work more comfortably and feel happier, and also teach me more things. This week is basically spent in busyness and triviality, but although it is some trivial things, it is very different from school. I feel that every little thing needs me to do it myself, and the results obtained through my own labor are very valuable and worthwhile.

Week 6 of Internship Weekly

With the slow learning and progress, my internship cycle has been almost one and a half months. I have a basic understanding of the general workflow, and I have also been exposed to the operation, such as accepting telephone reservations, registering in OK rooms, sending and receiving faxes, and so on. Today, the head waiter asked me how long I planned to practice. I said it might be a few months. She asked me if I planned to stay in the hotel in the future. I really didn't know how to answer her ... Several colleagues planned to resign next month, and many new people came. The turnover of staff in the hotel is really great. Anyway, do it first, do it as well as you can, and don't think too much first.

Week 7 of Internship Weekly

Today, the hotel received a meeting, and the rooms were basically full. Usually, a group of more than a dozen guests came, and they were often too busy to help them register. Most of the guests were very kind and would wait patiently, but some guests didn't have that much patience. On Tuesday, I met a Ctrip guest, a middle-aged gentleman in his fifties. As the guest room had not been made, a colleague suggested that he store his luggage first, and then check in after the guest room was made. Who knows, the gentleman suddenly lost his temper and said that the hotel management was so bad, why did he let him store his luggage? It's a little ridiculous. We just made some kind suggestions, and we were scolded by the guests, alas.

the eighth week of the internship week

it's almost two months before you know it. Talk about the reception work I am responsible for this week. It is responsible for receiving letters, receiving visiting guests, and transferring visiting calls to the extension of the staff responsible for related work according to their needs, so as to facilitate their direct business communication. This is also the first time that my hotel's front desk graduation internship weekly diary has done telephone transfer work. At first, I was a little nervous, worried that I would transfer the visiting phone to the wrong department and bring troubles and troubles to my colleagues' work. Fortunately, a few phone calls later adapted to it and found that it was not as complicated as expected. This is another ability I learned in this internship! In any case, as long as there is harvest, it is good, even if this day-to-day effort is not in vain!

Week 9 of Internship Weekly

One day, a guest called the front desk at 11 o'clock and said that he wanted to check out. I answered the phone, and he asked if it could be postponed until 12: 31, without charging half a day's room rate. I asked the head waiter and helped the guest to modify the check-out time. The guest returned to the store at 12 o'clock and asked me if I could open the door with my room card. I asked him if he was the guest who called just now. He said yes and I said yes. Later, the guest came down and said that he couldn't open the door. The foreman told me that the room card would automatically degauss after 12 o'clock. Then the guest scolded me, saying something that delayed his time, which made people feel very bad. Because I thought I could automatically extend the room as long as I modified the information on the computer. Colleagues comforted me that there was nothing wrong. This industry was supposed to get used to being scolded by guests, and at the same time, it was necessary to ensure that the work was not wrong. It seems that the hotel industry really needs to have a good attitude, a stress-resistant attitude ...

Week 11 of Internship Weekly

During my stay in the hotel, I still insisted on getting to the hotel early in the morning as when I first arrived to help my colleagues clean up their offices. I know that everything is important to insist on, and if I am anticlimactic, it will leave a bad impression on others and is not conducive to my own development. Through the internship in the last few weeks, I have basically learned the previous business, but when I come into contact with new business, I still have a sense of frustration. Although I have learned so much theoretical knowledge in school, it still takes a process to really apply it to practice. I decided to hurry up and practice. This week has gone by like this again. Everyone is busy with each other and cooperates with each other. Everyone is indispensable. They have their own duties and responsibilities, and they get along well. I think it is very rewarding.