smile: smile;

second, quick action and efficiency;

Three lightness: walking lightly, speaking lightly and operating lightly;

Four diligence: hand diligence, foot diligence, mouth diligence and eye diligence;

Five Hearts: Be patient with elderly guests, be considerate with sick and disabled guests, be careful with children, be concerned with embarrassed guests and be enthusiastic with ordinary guests;

five first and five later: female guests first, male guests first, guests first, hosts first, heads first, seniors first, juniors first, children first, adults first;

Seven tones: welcome when guests enter the store, answer when they ask questions, thank you when they help, apologize when they are not serving guests properly, ask for advice, greet guests with blessings, and send them away when they leave the store (five tones: welcome, send, laugh, thank you, greet);