Legal analysis: membership card not refund is illegal. Belong to the overbearing terms. For this situation, after the customer card, belongs to the contract signed with the merchant, if the merchant reasons lead to the contract can not be performed, and the balance can not be refunded, you can file a lawsuit to the court to protect their legitimate rights and interests. Membership card, refers to the entertainment, fitness, beauty, tourism, catering and other industry organizations, as well as shopping malls, clubs, hotels, clubs, etc., issued by a certain value, amount or number of consumption, for the cardholder in the consumer activities of the membership identity identification, and with the consumption, free of charge or enjoy discounts on the credentials. Membership card refers to the general identification card, including shopping malls, hotels, fitness centers, restaurants and other places of consumption membership authentication. They have a wide range of uses, and identification cards can be applied wherever there is a need for identification, such as schools, clubs, companies, organizations, groups, and so on. Membership service is also a popular mode of service management nowadays, which can increase the customer's return rate and the customer's loyalty to the enterprise. Many service industries have adopted such a service model, and most of the forms of membership are manifested in the form of membership cards. A company issued membership card is equivalent to the company's business card, in the membership card can be printed on the company's logo or pattern, for the company's image for publicity, is the company's ideal carrier for advertising. At the same time, the issuance of membership cards can also play a role in attracting new customers, retain old customers, enhance customer loyalty, but also to achieve discounts, points, customer management and other functions, is a really feasible way to increase efficiency.

Legal basis: "The Chinese People's **** and the State single-use commercial prepaid card management measures" Article 21 The use of single-use card to purchase goods need to be returned, the card-issuing enterprise or acceptance of the enterprise shall be refunded the funds to the original card. The original single-use card does not exist or the balance of funds in the card after the return exceeds the single-use card limit, it should be returned to the cardholder in the same card-issuing enterprise of the same type of single-use card.