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The next century will be an era of dialogue between different civilizations, as well as an era of mutual absorption and integration of different cultures. Chinese civilization should be passed down in this great era and make new contributions to human civilization. Etiquette culture is the precious spiritual wealth of the Chinese nation.
Etiquette is a display of a person's upbringing, manners and charm. Good manners will help you gather popularity, establish contacts and win rich interpersonal resources. Etiquette is a very practical social art, which allows you to advance and retreat freely in interpersonal communication, handle things appropriately, and face anyone and any scene with ease.
Personal etiquette is the norm of a person's life behavior and the principle of dealing with people. It is a specific regulation of personal appearance, appearance, speech, manners and treatment of people, and it is an external expression of spiritual connotations such as personal moral quality, cultural accomplishment and educational conscience.
With the development of science and technology and information, the technology, products and marketing strategies of enterprises are easily imitated by competitors, but the thoughts, consciousness and behaviors of each service personnel representing the company image and service consciousness cannot be imitated.
That is to say, under the condition of market economy, the competition of goods is the competition of services. How to put customer service in the first place and provide customers with standardization and humanization? ...