Internship can learn a lot of knowledge that can't be learned in class or books. The following is my internship experience in the hotel catering department carefully arranged for you. Welcome to read it for your reference. Please pay attention to more exciting content.

The half-month catering practice is over. Looking back on this internship in the catering department of XX Hotel, I feel that I have benefited a lot from it and learned a lot of knowledge that I can't learn in class and books.

I trained the theoretical knowledge and the responsibilities of various departments in XX before. For those who have never been exposed to the catering industry, everything is so Emerson. Although I know how to do it, I have never done it after all. Everything is just an imagination. It can be said that I was eagerly looking forward to this day. I am happy and afraid. I am glad that I can finally get in touch with catering and face-to-face service. I am afraid that I don't know if I can do it. Can you handle the relationship with the guests?

After coming to XX, Mr. Gu introduced us to the development history of the hotel, the various departments and staffing of the hotel, which made me want to know more about XX, how a four-star hotel serves and how this team brought XX up. Why is the business ability of this hotel outstanding in many five-star hotels in Datong?

The catering department consists of nine departments, namely, abalone wings, elegant room, banquet hall, breakfast department, hot pot hall, glutinous rice porridge, bar, food delivery department and front desk reception. There are nine of us in different departments, which rotate once every two days. This will give us a more comprehensive understanding of the service and management of the entire catering industry, which is also the purpose of our coming here.

We have experienced it personally from setting the table, folding the cloth, passing the food, serving the food, serving during the meal, and withdrawing the table. At first, we felt that we were doing badly, and we couldn't stand it. We were always a little clumsy in doing things. Slowly, the work got started, and it got smoother and smoother, but I think I can do better. All the staff were very enthusiastic about us, took pains to help me, and told me the contents, precautions and working procedures of the work. Giving their work experience to each other without reservation made me feel the warmth of the team. It is difficult to apply the theoretical knowledge learned before to practice at the beginning. Through the guidance of the masters, theory and practice are combined, and after a period of time, customer service is much easier. In the spare time, the supervisors ask for advice on the experience of managing employees, and all the supervisors also have questions and answers.

I still have a lot to learn about catering. I should learn to observe, do a good job in service, be careful, thoughtful and timely in service, understand the needs of guests, do a good job in personalized service for frequent customers, know their preferences, try my best to satisfy them, and make the service one step ahead of time to make guests feel at home.

Half a month has passed. During this half a month, I feel that I have completely become a part of the hotel, and I have a deep affection for the hotel and a deep friendship with my colleagues who work together. In the big family of the hotel, we can feel the brotherhood of all departments helping each other in the big family. There is a song that sings "Love each other as a family", and the whole hotel is the dearest family from the leaders down to the employees. Thank XX Hotel for giving me such an internship opportunity, which made me gain more knowledge and experience life. I sincerely hope that XX Hotel will get better and better, and I also wish that tomorrow will be better.

I recommend it carefully.