1. If the flight is delayed, involuntarily changed or cancelled due to airline reasons or weather reasons, you can call 9507 1666 to apply for a refund, and the fee will be refunded within 7 working days.

2. If you return the food you ordered, you can apply for an online refund 36 hours (excluding) before the flight takes off. Refund is not supported within 36 hours (inclusive) before flight departure.