Under normal circumstances, service personnel should be full of physical strength and energy at work, so adequate rest is the basis of their own preparation. The following is my service etiquette: how to prevent customer dissatisfaction, welcome to refer to, please click to view more details.

no matter whether it is enterprises, administrative organs or institutions, we don't want to have customer objections. But the fact is, even if we standardize the post of performing standard etiquette, customer objections will still occur. However, we can minimize the probability of customer objections.

in addition to the customer's objection due to poor product quality, the nonstandard service work of service personnel is an important reason for the customer's objection. Let's introduce how to prevent customers' objections from the perspective of our own service work:

(1) Prepare in advance

Before formally receiving customers, service units and service personnel often make some necessary preparations, plans or arrangements in advance to ensure the smooth progress of service work. These activities are pre-job preparation. As the saying goes, "be prepared for anything", adequate pre-job preparation will make the service staff methodical and relaxed in their work, effectively avoid the inconvenience caused by inadequate preparation, and solve problems in time and effectively when accidents occur.

1. Have a full rest

Under normal circumstances, service personnel should be full of physical strength and energy at their posts, so adequate rest is the basis of their own preparation. Only with abundant energy will you have full enthusiasm to devote yourself to the service work, and the performance of listlessness, weakness and exhaustion will make customers feel unhappy. Especially when the customer is in a bad mood, it is easy to get angry because of some small things. And if you are warm and smiling, it will affect the customers' happiness. This will also make you feel confident and happy in your service position.

in order not to affect the normal service work, service personnel should not only abide by the work and rest schedule stipulated by their own units and go to work on time every day, but also usually arrive at their posts in advance, so as to better prepare for formal work.

In many cases, when it is necessary to change shifts, dress up, or make other pre-job preparations, it is even more important to arrive at the company a certain time in advance. It is generally not allowed to transfer the above necessary pre-job preparations to work later. Doing this again and again can only show that you lack a sense of responsibility, which is essentially the same as being late or leaving your post for no reason.

2. Strictly follow the work operation specifications

In the service industry, each industry has its own unique characteristics and specifications. These operation specifications are summed up through long-term practice and research, which is bound to be scientific. It is expected that as a work guide, it will effectively promote the effective development of service work. However, some service personnel often make opinions for the sake of "saving trouble", which not only easily leads to customers' objections and dissatisfaction, but also leads to major mistakes in their work.

this is an example we encountered.

Xiao Li, a jewelry company, received a customer this day. After a brief look at several kinds of jewelry, he said that he would buy two kinds of expensive jewelry: one is 15,111 yuan and the other is 25,111 yuan.

when handling the payment procedures and invoicing, the customer made a special request: 25,111 pieces of jewelry should be invoiced for 15,111 pieces, and 25,111 pieces of jewelry should be invoiced for 25,111 pieces, saying that it is convenient to give away. And also said: so you don't have to pay more taxes, just help. Your service is very good. I just come here often.

although Xiao Li knew that this was against the company's regulations, she made an invoice according to the customer's requirements when she thought of this large royalty income.

three days later, a lady came to Xiao Li with the invoice of 25 thousand and the jewelry of 15 thousand to ask for a refund.