Operational work plan 1
In the new year, a new starting point, the operation management department will closely focus on the working objectives of passenger throughput of 5.5 million tons and cargo and mail throughput of 6.5438+0.05 million tons, clearly understand the situation, clear up ideas, implement responsibilities, and solidly promote various operational support work.
In view of the actual departmental functions and resource allocation of the transportation management department, this year, the department will integrate and run through the daily work of our department, and strive to successfully complete the tasks of airport layout from four aspects: concept, consciousness, ability and effectiveness.
First, build a platform to cultivate and establish two consciousnesses with the concept of "threading the needle and leading the wire"
The responsibility of the operation management department can be summarized as "overall planning, coordination, supervision and command". The key lies in the communication and coordination inside and outside the plate, and the key lies in the smooth and orderly operation of all departments in the plate, thus promoting the improvement of the operation efficiency and service quality of the plate. To do these tasks well, we must "remove the cocoon from the silk" on the basis of clarifying the relationship at different levels, link and coordinate all units within the department, government departments with all units within the department, and departments with other units, and use the concept of "threading the needle and leading the wire" to proceed from the overall situation and promote all operational support work as a whole.
First, we must firmly establish a sense of the overall situation. Look at the problem from the overall situation, think about the problem from the overall situation, serve the overall situation and obey the overall situation. Actively strengthen cooperation and cooperation with various security units and resident units, think of passengers, cargo owners and airlines at any time and place, strengthen communication and coordination, cooperate closely, take the initiative, do a good job in operational support, and make suggestions for the strategic realization and long-term development of the airport.
The second is to establish a sense of sincere service. That is, on the basis of full investigation, we should strive to be a good assistant to the leader, be responsible for the leader, share the worries for the leader, and conscientiously complete the tasks assigned by the leader. Secondly, in order to serve all units and staff in the department, we must first upload and distribute all kinds of information. Gradually cultivate and establish a good sense of service from five aspects: defining the standard of quality service, requiring leading cadres to set an example, attaching importance to employee training, caring for employees' daily life and formulating reasonable reward and punishment measures, and strive to improve the overall service level and level; Secondly, through interviews, research, writing and other methods, we can find problems that are easily overlooked and explore corresponding solutions; Third, the introduction of supervision system, timely collection of the relevant units of the airport to implement the tasks or the reasons for failure to implement, the establishment of a follow-up spot check mechanism to urge the rectification responsibility to be put in place, so that the plate safety has a tangible effect.
Second, try to implement performance appraisal to comprehensively improve employees' three abilities.
This year, on the basis of summing up past experience, our department will continuously improve the work efficiency and level of cadres and employees, enhance the risk awareness and responsibility awareness of all employees, change passive management into spontaneous management, and strive to improve the three abilities of cadres and employees (systematic thinking ability, problem-solving ability, command and coordination ability).
In terms of performance evaluation:
First, scientifically and reasonably set assessment indicators. All kinds of indicators of assessment must be closely combined with reality, refined and quantified into daily work processes and work standards, highlighting work priorities and rationally allocating assessment weights;
Second, establish the awareness of crisis management, gradually introduce crisis management concepts and tools into daily work security, fully mobilize and explain the significance of performance appraisal, unify thoughts, and avoid employee resistance;
Third, establish a system of regular release and analysis of performance information, collect, analyze and release performance appraisal information in time, establish the performance concept of all staff, and consolidate and strengthen the work foundation;
Fourth, strict assessment is carried out. Through the annual performance appraisal, the assessment results are linked with the regulations on the management of cadres and workers, so as to honor and maintain the seriousness and continuity of the assessment.
Taking performance appraisal as the starting point, we will focus on promoting the construction of three abilities:
First, the system thinking ability, that is, adhere to the overall situation, grasp the law, optimize and integrate the decision-making, supervision and implementation system of the plate, jump out of the plate to see the plate, establish and improve the institutional system, and strive to make the plate operation present the best situation;
The second is to explore and solve problems, that is, in accordance with the theme of "think twice and create three times", with "five questions and eight questions" as the carrier, and in contrast to the lack of standard inspection, we will dig deep into the problems existing in the safety service and operation guarantee of the sector, make full use of various resources inside and outside the sector, and formulate implementation plans to solve the problems from the reality of the airport and the sector. At the same time, we should be good at collecting the feedback from all units in the sector on the implementation plan, and modify and improve the operation system of relevant sectors according to the feedback information to serve the airport and sectors more effectively. In addition, we should actively explore the difficulties existing in the construction and development of the service sector, collect the demand of airport functional departments and units in the sector for security service guarantee, and then seek solutions in the system and mechanism to form the daily operation management mechanism of the department.
Third, command and coordination ability, that is, on the basis of summing up past experience, do a good job in all kinds of coordination and command work, do a good job in moving forward the safety barrier, do a good job in risk warning and prevention, prevent cold feet, and make the flow and procedures of coordination and command work more reasonable.
Third, refine the process, pay attention to training, and achieve four progress.
The basic work to guide practice is regulations, procedures and systems, and infrastructure as a weak link is still the focus of our work for 20 years:
First, continue to revise and improve the rules and regulations, take the annual review in 9000 as an opportunity, take the process, program reengineering or improvement as a breakthrough, optimize and quantify the involved systems, working procedures and operating processes, refine the safety responsibility and target management into all aspects of daily work, and regularly revise the rules and regulations to adapt to changing emergencies and constantly improving the safety system, and realize closed-loop management of safety work;
Second, pay attention to training, strengthen daily management and supervision, pay attention to detail management and effective supervision of the whole process, standardize training and assessment mechanisms, highlight the quantification of key performance and main tasks, and gradually realize comprehensive, normal and standardized assessment.
With pragmatic and refined management as the main purpose and safety, smoothness and high quality as the goal, we will promote four achievements: First, there is a breakthrough in operation management; Second, security has improved; Third, overall consideration is effective; Fourth, work efficiency is improved.
Fourth, do a solid job in party building and ideological and political work.
Make full use of the advantages of personnel structure in our department, give play to the characteristics of party member team with high qualifications, rich experience and wide coverage, and carry out party building and ideological and political work. Focus on the central task of the Ministry, pay equal attention to responsibility and system, and strive to eliminate the "short-sighted thinking" of old comrades; Try to change the concept of old comrades through heart-to-heart talks and inspections; By implementing the responsibility system for party building, standardizing the work of branch offices and strictly managing education in party member; Through careful assistance, we will further improve the training and inspection of activists who join the party and strive to deliver fresh blood to the party organization; Through the moral construction first and supporting system, we will strive to hold the corruption defense line of party member cadres.
Run workplan 2
According to the resolution of the company's working meeting at the end of _ _, after three years, we have established a deep cooperative relationship with the Cultural Department of _ _ Autonomous Region, the Cultural Bureau of _ _ City and the Telecommunications Department of _ _ Autonomous Region.
In the middle of _ _ _, we will gradually send elites to the provincial capital city _ _ to carry out the operation, custody, training and product sales of the Internet cafe industry. ...
The focus of the first phase:
1. Recruiting enough colleagues interested in Internet cafes in various media in the national Internet cafe industry to work in _ _ _ city is also a further market survey;
2. I will definitely be the stationmaster for the first month, get the stationmaster's salary, live in the dormitory, and eat whatever I want;
3. There is an employee selection once a month, which is really excellent and will give you the treatment and position of the manager on duty;
4. The manager is selected every quarter, which is really excellent. It will be the manager of your 1 store and provide corresponding treatment;
5. There is a general manager selection every six months, which is really excellent. I will give you five stores as general managers and provide corresponding treatment;
6. All the shops are delivered by Mr. Shi Xiaogang, the boss of _ _ Green Power;
The focus of the second phase:
1. Zhang _ _, former general manager of Northwest China, and Ao _ _, former general manager of the company, went to _ _ stagnation point together;
2. Comrade Zhang _ _' s main job is to establish a branch and a _ _ model team;
3. Comrade Ao's main job is to continue to maintain the relationship with the leaders of the Cultural Department of the autonomous region, the Municipal Cultural Bureau and the relevant departments of telecommunications and Internet cafes;
4. According to the work progress during this period, timely consider whether to establish a technical team in _ _, or establish a strategic partnership with the local technical team;
5. Adhere to the standard use of _ _ _ products to ensure the quality of enterprise custody work, and will be held accountable step by step after the accident. Please join the employees at all levels of our company to find out why our company can do a good job in the Internet cafe industry across provinces, and at the same time, we must first respect what our "foundation" is.
Run workplan 3
According to the resolution of the company's working meeting at the end of _ _, after three years, we have established a deep cooperative relationship with the Cultural Department of _ _ Autonomous Region, the Municipal Cultural Bureau and the telecommunications department of _ _ Autonomous Region.
In the middle of _ _ _, we will gradually send elites to the provincial capital city _ _ to carry out the operation, custody, training and product sales of the Internet cafe industry. ...
The focus of the first phase:
1. Recruiting enough colleagues interested in Internet cafes in various media in the national Internet cafe industry to work in _ _ _ city is also a further market survey;
2. I will definitely be the stationmaster for the first month, get the stationmaster's salary, live in the dormitory, and eat whatever I want;
3. There is an employee selection once a month, which is really excellent and will give you the treatment and position of the manager on duty;
4. The manager is selected every quarter, which is really excellent. It will be the manager of your 1 store and provide corresponding treatment;
5. There is a general manager selection every six months, which is really excellent. I will give you five stores as general managers and provide corresponding treatment;
6. All the shops are delivered by Mr. Shi Xiaogang, the boss of _ _ Green Power;
The focus of the second phase:
1. Zhang _ _, former general manager of Northwest China, and Ao _ _, former general manager of the company, went to _ _ stagnation point together;
2. Comrade Zhang _ _' s main job is to establish a branch and a _ _ model team;
3. Comrade Ao's main job is to continue to maintain the relationship with the leaders of the Cultural Department of the autonomous region, the Municipal Cultural Bureau and the relevant departments of telecommunications and Internet cafes;
4. According to the work progress during this period, timely consider whether to establish a technical team in _ _, or establish a strategic partnership with the local technical team;
5. Adhere to the standard use of ant nest products to ensure the quality of enterprise custody. After the accident, employees at all levels who join our company will be held accountable step by step. Please first find out why our company can do a good job in the Internet cafe industry across provinces, and at the same time, we must first respect what our "foundation" is.
Running the Work Plan Chapter 4
In order to improve the accounting quality of rural commercial banks and give full play to the functions of the operating departments, the following annual key tasks are formulated according to the responsibilities of the departments.
I. System construction
(1) Draw the work flow chart of important positions and the operation manual of special business.
Before the end of June 1, the accounting supervisor will draw the daily business operation flow chart according to the daily work responsibilities and management radius of important positions (accounting supervisor, authorized personnel and post-tick), and clearly reflect the daily work flow of each important position with written descriptions. The key is to highlight the risk points that should be avoided in each link and the prevention and control measures taken.
For special business, account business, emerging business and other error-prone businesses, formulate corresponding operation manuals. This work is decomposed to the accounting supervisor, which is more intuitive and easy to understand by combining system screenshots and operational procedures. Give special guidance during the training, as a reference for the teller's daily operation, and reduce the number and frequency of operational errors.
(2) sorting out the risk points of the process banking system
Before the end of June, 1 1 system (basic operating system, treasury management measures, accounting file management measures, door-to-door collection operation rules, etc. ) has been modified and improved, mainly by adding manual secondary control steps at each risk point and modifying processes and nodes that do not match the current business.
(3) Improve the assessment rules of negative scoring system.
Before the end of March, the accounting supervisor will continue to improve the assessment rules for negative scores of business lines. The problems found in the previous year's inspection are the starting point, and the existing negative score assessment rules are split or merged to match the existing problems with the negative score assessment rules, highlight key issues, and strive to make the negative score really play a positive role.
Second, staff training.
Seven special trainings are planned throughout the year. In order to test the training effect, a closed-book exam will be held after the special training, and those who fail will be retaken until they are qualified. During the inspection, the accounting supervisor directly provides on-site counseling for the personality and sexual problems existing in various business institutions.
Special training was given to accounting supervisors and accounting supervisors in late June. 1. Supervisor Hu has been hired and cooperated by relevant personnel in the operation department. The training content includes accounting supervision skills and the business operation process of accounting supervisor. Through training, the ability of accounting supervisor and accounting supervisor to perform their duties has been strengthened, and the level of identifying risk points in all aspects of business operation has been improved.
At the beginning of February, the remote authorization business training was conducted, with the operation of remote business counters as the training content, so that tellers could master the operation steps of remote centralized authorization of counters and prepare for the trial operation of remote centralized authorization business.
In early April, special training was given to tellers, warehouse keepers, ticket clerks and remote authorized personnel in batches. The training content focused on the problem of checking criminals, and combined with the business operation norms and related management methods of each position, the ability of employees at all levels to identify and control risk points was improved.
Third, offline meetings
It is planned to hold four regular meetings of each line throughout the year, which are held in early March, early July, early June 65438+ 10 and early February 65438+February, attended by the heads of the head office and county cooperatives, operation ministers and accounting supervisors, mainly to summarize the previous work, point out the existing shortcomings, and arrange the next work (including explaining and reforming the system).
4, personnel echelon construction
The institutions of rural commercial banks implement the business backbone training system, requiring them to screen the first-line tellers before the end of February, and designate senior tellers with both ability and political integrity as the business backbone. With the consent of the operation department, they will assist the accounting supervisor to convey and implement the spirit of the meeting, and guide and supervise the difficulties and implementation of other tellers at the business operation level. The implementation of echelon construction not only reserves business talents, but also acts as a substitute for the accounting supervisor, ensuring the continuous and orderly accounting settlement work of the organization when the personnel change.
Verb (abbreviation for verb) supervision and inspection
In the whole year, it is planned to carry out special self-inspection twice, cross-county inspection twice, problem rectification "looking back" three times, and surprise inspection 10 times, and adhere to the principle that inspection is notified and notification is punished.
From the end of February to the end of March, the first cross-check between counties was conducted. Inspectors are composed of accounting directors of rural commercial banks and county associations. The main contents of the inspection are authorization management, cash and heavy empty management, important goods management, seal management, teller card and authority management, post restriction and counter special business operation.
From the end of April to the beginning of June, the accounting supervisor of the rural commercial bank conducted the first internal self-inspection, rectified the problems existing in the first inter-county mutual inspection and "looked back". The main contents of in-bank self-inspection are account management, accounting management (counter operation of deposit and loan business, payment business and remittance, remittance and agency business in the same city) and internal business operation of accounting center.
From mid-July to mid-August, the second inter-county mutual inspection was conducted. Inspectors are composed of accounting directors of rural commercial banks and county associations. The main contents of the inspection are treasury management, post handover, reconciliation management, file management and supervision management.
From the beginning of September to the end of September, the accounting supervisor of the rural commercial bank "looked back" on the problems existing in the first self-inspection in the bank, and rectified and promoted the key problems.
From 5438+ 10 in mid-June to 65438+2 in early February, the accounting supervisor of the rural commercial bank was organized to conduct the second in-line self-inspection. The main contents of the self-inspection are the performance of the accounting supervisor and the assessment of the business objectives of each line (including county-level cooperatives and branches directly under it). At the same time, the problems existing in the second inter-county mutual investigation were "reviewed"
Take different inspection methods, respectively, in the Spring Festival, May 1 or 11 holidays, to conduct special spot checks on business institutions, with cash, important items management, personnel handover and so on as the main contents.
Communication experience of intransitive verbs
In mid-August, it is planned to select institutions with high accounting quality in rural commercial banks and county associations as experience promotion units, and adopt the way of "on-the-spot observation" or "on-the-spot meeting" to promote good experiences and practices throughout the jurisdiction, which can quickly shorten the differences in accounting quality among institutions.
Seven. Central building
(1) Accounting Management Center
1. Recovery and return of small denomination damaged coins
From the beginning of March to the end of September, according to the mandatory collection plan of the People's Bank of China, the collection task will be divided into each branch and each employee, and the person in charge of promotion will be notified and implemented every week in the form of regular assessment. At the same time, the recovery task of small denomination damaged coins will be included in the assessment project of grade banks to ensure that the mandatory plan is completed on time.
2. Inquiry and tracking of RMB crown number
It is planned that before the end of March, according to the requirements of the People's Bank of China and the Provincial Association, the online test and official operation of ATM and counter withdrawal crown number retrieval will be completed. Tellers in all institutions should be trained in operation. The central library should use a sorting machine with information storage function when adding banknotes to off-bank ATMs. For cash payment at the counter of each institution, the special cash counter must be used for counting, and the crown number information should be imported into the RMB information inquiry system in time to realize resource enjoyment.
(2) Remote authorization center
1, preparation work
According to the requirements of the overall promotion of the remote authorization business of the provincial association, it is planned to complete all the preparations for the remote authorization business before the end of March, including the debugging and replacement of high-altitude cameras and terminals of various institutions, the staffing of the authorization center, the construction of the authorization internal control system, and post constraints. In terms of post restrictions, the authorizer (middle desk) and the auditor (background) are completely separated, and the middle and background are mutually restricted.
2. Train guided operation
In the trial of remote authorization service, considering the compatibility of the system, in order to ensure the smooth progress of remote authorization service, the collection process takes the form of window by window and institution by institution. First, the pilot project will be conducted in the branches of rural commercial banks, and the designated windows of each branch will be authorized remotely, and then all branches, sub-branches and branches of rural commercial banks will be authorized remotely. The specific collection time is subject to the promotion notice of the provincial association.
(3) post supervision Center
According to the requirements of the Provincial Association, it is planned to organize the accountant in charge to draw up the business requirements of post supervision system suitable for the Bank by referring to the post supervision management system formed by other state-owned professional banks before the end of March, and to clarify the business types, supervision methods, data retrieval basis, return time, inspection key projects, media storage and other contents, so as to prepare for the provincial association to implement the post supervision pilot in our city.
Eight, improve the quality of employees
(1) Organizing examinations on a regular basis
In order to quickly improve the business knowledge level of line personnel, the front desk teller and accounting supervisor are given business examinations every quarter. In the early stage, the operation department formulated and issued an examination question bank, which covers all kinds of business operation risk common sense and new counter rules and is updated once every quarter. At the end of each quarter, closed-book examinations will be conducted for line personnel in batches, and the contents of examination topics in different batches are also different, so as to ensure the seriousness of the examination, and the examination results will be notified within the jurisdiction. Those who fail will wait for the post to study and make up the exam until they pass the exam.
(2) Skills competition
Strengthen the skills training of front-line tellers. As the main person in charge of the skills training of tellers, the accounting directors of various institutions provide daily skills counseling. The accounting supervisor will assess the skills of tellers in each branch every quarter, and those who fail the assessment will take a make-up exam. The assessment results will be used as a part of the assessment of grade banks, so that institutions can attach importance to the skills training of tellers and improve our work efficiency. At the same time, the Operation Department plans to hold the second Rural Commercial Bank Business Skills Competition in July and August, covering businesses such as counting money, digital entry, calculator and computer doorman, aiming at forming a good upward learning atmosphere among front-line tellers.
Chapter 5 of Operation Work Plan
In order to effectively play the role of the operation management center in the implementation of the company's annual business objectives, ensure that all departments can be activated, and promote the steady improvement of the operation efficiency of the whole company on the basis of improving work efficiency. At the same time, in order to refine the work content of the department and clarify the work objectives of the department and the individual, after discussion, the work plan for the second half of the year is formulated.
I. Work measures:
1. Make clear the annual plan of the group, make a comprehensive and reasonable work layout, and implement it layer by layer;
2. Work standardization, process tracking, supervision and training and work adjustment with business process system;
3. Use schedule management table to control execution, efficiency and objectives;
4. Use quality control system to manage work quality, customer service satisfaction and trust, and control business ideas;
5. Core team building, strengthening career planning and establishing promotion mechanism;
6. Strengthen staff training to improve the quality and ability of staff;
7, corporate culture construction, realize the cultivation of team centripetal force and cohesion and the satisfaction and trust of the team;
8. Clarify the responsibilities, rights and interests of each post, and establish a scientific and reasonable incentive mechanism.
Second, the target decomposition:
(1) Goals for June:
1. Assist the Human Resources Department to clarify job responsibilities and formulate job descriptions;
2. Track the implementation progress of the new process;
3. Strengthen communication with Sepp consulting company, solve the difficulties encountered, and establish a plan management system;
(II) Objectives for the third quarter:
1. According to the overall operation of the group company in the first half of the year, the performance indicators of each department are assessed, and the assessment values of the operating indicators of each department are revised to keep pace with the overall operation of the company. At the same time, correct unreasonable and uncontrollable phenomena;
2. Make project milestone nodes for the company's development projects, communicate with Sepp, and establish fixed templates;
Work Plan Work Plan Format Work Plan Writing Week Work Plan Monthly Work Plan Quarterly Work Plan
3. Promote the implementation of the Organization Management Manual and the Organization Rights and Responsibilities Management Manual as planned, and follow up and supervise the implementation process of all departments;
4. In terms of system construction and process optimization, timely organize relevant departments to communicate disputes in cross-departmental business processes and solve problems such as intersections and blind spots in the processes;
5. Improve the company's network information service level and strengthen the supervision function;
6, enterprise information security construction, unified planning, unified design, unified investment, unified management as the principle, to establish a network security architecture system that meets the actual needs of the company. Ensure the data security and resource sharing of erp system and future oa system.
(III) Objectives for the fourth quarter:
June 1 and June 10 began to assist the financial management center in the inventory of group resources, including the inventory and evaluation of administrative expenses and operating expenses of each branch;
2. Establish and formulate the annual operation management budget plan of the operation center;
3, complete the group company _ _ annual work plan;
4. Organize the formulation of the annual overall development plan of the group company;
5. Conduct financial cost accounting according to the performance indicators of each branch in _ _ _ _, and organize each branch to sign the responsibility book of business objectives;
6, according to the investment guarantee company has signed the _ _ year "investment guarantee company general manager target responsibility" to develop the corresponding assessment indicators, make a fair assessment and evaluation;
7.oa collaborative office management system construction, software supplier selection, system implementation and completion. Establish a people-oriented, process-oriented and job-oriented work style, and solve the management needs of the organization in writing, handling affairs, communication, writing and enjoyment from the perspective of improving work efficiency.
The operation management center has just started, and the business penetration needs to be strengthened in the second half of the year. This requires us to strengthen our own learning, sum up the gains and losses of our work at any time, and promote the improvement of our personal business ability through practical work experience, so as to promote the continuous progress of the department's work and make due contributions to the breakthrough of the company's operating performance in the second half of the year!
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