voice broadcast: group call is initiated by using voice short message system to broadcast voice information to target customers, and the information content can be personalized. After the broadcast, the customer can follow the voice prompts and transfer to the manual seat. It is mainly used in the fields of urging payment, enterprise customer care, new product release, market research and so on.
as shown in the following operation flow diagram:
1. Send voice message ==> 2. Customers answer voice messages ==> 3. Press "1" to call center ==> 4. Telephone communication between the agent and the customer = = "5.
Closing order
Voice SMS marketing flow chart
Application field:
1. Corporate service field: banking department: various overdue dunning notices, account entry and exit notices, customer inquiries, announcements, service surveys, new business promotion, holiday greetings, and family services for major customers. Service investigation Financial department: monthly tax collection notice and various documents handling notice, announcement and service investigation Water company: monthly water fee collection notice, customer inquiry, announcement and service investigation Gas company: gas fee collection notice, customer inquiry, announcement and service investigation Property company: monthly management fee and other fees collection notice, announcement and service investigation Air, car, train and other transportation companies: ticketing inquiry, announcement, Service investigation Social security unit: notices, announcements and service investigations of overdue collection of various insurance premiums Traffic police department: notices, inquiries, announcements and service investigations of various violations; expressway management department: notices, inquiries, announcements and service investigations of various violations; industrial and commercial administration department: notices of collection and notices, announcements and service investigations of various certificates; health and epidemic prevention department: notices and announcements of various health permits, Service survey Radio and TV stations: cable TV management fee collection notice, announcement, service survey, TV ratings survey vehicle insurance unit: auto insurance expiration notice, service survey telephone intelligent social survey: all kinds of social surveys can be carried out, voice can be recorded in advance, and voice flow can be customized (including questions → multiple choice answers → questions → multiple choice answers …), so that telephone voice automatic social survey can be carried out, and the system will automatically collect user buttons and automatically generate the notice of payment of membership fees of various associations in the questionnaire; Notice of collection of management fees of various management units
2. Early warning of epidemic disasters: early warning of typhoons, earthquakes and hail. When SARS-like and avian flu-like epidemics occur, "telephone voice notification system" can be used for announcement, prevention and guidance to help; Notice of air defense, civil defense, drought prevention and flood control.
3. Advertising field: real estate development companies: real estate agents such as opening notice and promotion notice: broadcasting the latest real estate consultation and promotion business for their customers
4. Notifying all kinds of commercial advertisements for the promotion activities of supermarkets or shopping malls: telephone advertising and selling public service advertisements
5. Other fields: enterprises and institutions: employee notice, customer visit and holiday greetings IT industry: various websites are required.
Introduction to basic functions:
Scheduled group calling
When submitting voice files, set the specified sending time and pause time. When the specified time is reached, the system will automatically start or stop sending voice files.
secondary SMS sending
In order to further consolidate the voice, the system will automatically send SMS, which can give a more detailed introduction to the voice content or leave contact information, double promotion and target customers.
Transfer the labor agent
You can set the voice prompt button for transferring the labor agent, which is intended to transfer the customer and sell it manually online, with higher success rate.
key recording
if you set the voice prompt key, the system will effectively record the key information of customers, and can export data to realize the screening of effective customers.
a huge number of group calls
the platform capacity is millions, and thousands of calls can be initiated at the same time, and the target customers can be reached instantly, and millions of voices can be called every day.
filtering invalid numbers
if there are obvious errors in the thousands of numbers imported into the system, the system will automatically filter the wrong numbers when importing, and the call will not generate any fees.
Customized voice
Personalized voice content can be customized, recorded by real people, and background music is added, which is full of sound and emotion and has stronger voice expression.
The statistical report
can export the details of the group call, including the group call fee, the customer's answering time, the key-press feedback information, and the recording of the manual agent.