Front Desk Receptionist Job Responsibilities (General 7)
Nowadays, more and more places are exposed to job responsibilities, which have the effect of improving the vitality of internal competition and better identifying and using talents. Then you really know how to develop job responsibilities? The following is I help you organize the receptionist job duties (general 7), welcome to learn and reference, I hope to help you.
Front desk reception duties 1
1, the reserve shall not be white against the Treasury. Without approval, shall not be business income cash loan to any department and individual (such as the hotel general manager due to special circumstances can borrow cash at the front desk, but should handle the relevant procedures);
2, coordinate the relationship between colleagues, better customer service work;
3, in the granting of credit card and check checking business, must be strictly in accordance with the credit card, checking procedures; < /p>
3, in the credit card, checking business; < /p>
3, in the credit card, checking, checking, checking, checking, checking, checking, checking, checking, checking, checking, checking, checking, checking and checking.
4, in strict accordance with the provisions of the accounts to deal with a variety of accounting. Obedience to the arrangements of the supervisor, seriously complete the task;
5, the staff should be proficient in the hotel long-stay guest agreement and the contract of each unit, especially discounts and billing agreement;
6, correctly deal with the guest's message, telex, etc.;
7, every day to organize the "departure account is not flat" guest account
7, every day to organize the "departure account is not flat" guest accounts, to report on the abnormal situation.
Front desk reception duties 2
1, transfer calls, record messages and timely and accurate transmission;
2, send and receive couriers, letters, faxes; photocopying, printing documents;
3, reception of guests;
4, proficient in the use of office software to deal with the daily correspondence;
5, is responsible for the procurement and distribution of office supplies, good out, in the warehouse Management registration;
6, responsible for staff daily attendance management, out registration, monthly statistics;
7, responsible for the daily administrative costs, postal expenses settlement;
8, with other departments to deal with day-to-day affairs, to complete the leadership of the temporary tasks assigned.
Front desk reception duties 3
1, responsible for telephone reception work
(1) answer external phone calls, according to the standard polite language of sales consulting calls for professional and timely response
(2) need to be transferred to the phone for accurate transfer
(3) customer information fair and reasonable distribution to the sales consultant
2, customer Reception and triage guidance
(1) reception of customers visiting the showroom, preliminary understanding of customer needs
(2) according to customer needs, the customer will be directed to the appropriate departments / individuals
3, information statistics
(1) record customer telephone interviews and visits
(2) record sales consultants to organize the customer for a test drive information
(3) sales consultants to organize the customer for a test drive <
(3) Supervision and recording of attendance sign-in and outgoing registration of sales department employees
Front desk reception duties 41, carefully and carefully complete the daily routine work, so that no complaints.
2, the customer must stand up when entering the lobby, welcome with a smile.
3, familiar with the business, correct attitude, service to the owners of the park, residents, set up owners, residents is "God" idea, to ensure that different from each entry into the field of personnel conflicts, contradictions.
4, a clear service community and economic income in conjunction with the relationship, and strive to do a good job, to achieve a win-win situation.
5, responsible for the clubhouse indoor personnel, goods, health management, and do a good job of related services.
6, ready to promote, reception work, and to ensure the completion of this work.
7, self-cultivation of integrity and selfless character, correctly establish their own outlook on life, values, and do a good job at the front desk of the cashier, absolutely guarantee that according to the price of the line, on time, according to the person to collect the fee, to ensure that the billing, the cash register error-free, absolutely consistent.
8, do a good job of handover, items and related matters must be clear, to ensure that there is no error.
9, do a good job in the management of the items, registration and check the loan, the items returned, in strict accordance with the established procedures.
10, put all the tables, chairs, books and other items in the club, to ensure that neat and beautiful.
11, do a good job in the public toilets, bathrooms, no odor, no mosquitoes.
12, do a good job of clearing the scene after the guests leave the scene, pick up the items, timely check and find out if the items are damaged, or ask for good compensation work.
13, do a good job of saving, reduce costs, reasonable open and close all the lamps.
14, 10 minutes before the end of the day to check all the doors, windows are closed, locked, water, electricity is turned off, the items should be placed in order, do a good job of all the accounts of the settlement and into the safe, and will be special matters reported to the Ministry of Security for inspection.
15, to complete other work assigned by the leadership.
Front desk reception duties 5
1, grasp the situation of the guests, accept the reservation of the guests, and notify the relevant departments responsible for arranging the waiter to stay on the table.
2, enthusiastic and proactive welcome guests, will lead the guests to the appropriate place to eat, help pull the chair to seat, familiarize themselves with the names and titles of regular guests and VIPs.
3, when the restaurant is full, politely explain to the guests and suggest that guests wait, while the guest's name, room number registered in the record book, or recommend guests to the hotel's other restaurants.
4, the opening of the meal to politely decline non-dining guests into the restaurant to visit and poorly dressed ` guests into the restaurant dining.
5, answer all the questions raised by the guests, collect the guests' opinions and complaints, and promptly report to the foreman.
6, to participate in the pre-dinner preparation work and the end of the meal, and do a good job of cleaning and sanitation of the post.
7, do a good job in the number of meals, business income statistics and shift work.
8, to participate in the restaurant and catering department of the organization of the training activities.
9, consciously abide by the rules and regulations of the hotel.
10, to complete the manager arranged by the other work.
Front desk reception duties 6
1, accept telephone, fax, Internet and other different forms of room booking, booking information into the computer and conveyed to the relevant departments and positions;
2, dealing with the sales department or other departments to send the booking order;
3, timely booking changes according to the work standards and procedures, such as cancellation and other data processing;
4, Check, verify the booking information of the day and the next day to arrive at the hotel, do a good job in preparation for the booking;
5, for the guests to check in and registration procedures, room arrangements, as far as possible to meet the reasonable needs of guests;
6, for the guests for the exchange of rooms, extra beds to renew the residence and other formalities;
7, is responsible for the custody of the room, the production and issuance of the room key card;
8, according to the regulations Fill in, enter and count the check-in casual guests and group registration form;
9, keep the front desk clean and tidy, check whether the required forms, stationery and promotional items are complete, and report to the front desk foreman;
10, carefully check the guest information entered into the computer on the previous shift, and timely and accurate entry of the shift's guest information;
11, according to the provisions of the registration, entry and sending overseas Guest registration information;
12, carefully do a good job of shift handover to ensure the continuity of the work;
13, to assist the front desk cashier for the guests to do a good job of checkout;
14, to complete the manager (Panyu manager) of the other tasks assigned.
Front desk reception duties 7
1, correctly handle the issuance of keys;
2, strict compliance with the cash and bills management system;
3, make a good receipt of the key to the safe for valuables and the registration record of entering and exiting the safe room for valuables;
4, do a good job of cleaning the counter and the maintenance of the terminal;
5, pay close attention to the Lobby of the situation, if abnormal timely report to the supervisor and the Department of Security;
6, do a good job of cleaning and sanitation of the post;
7, computer passwords are properly stored, one person a mouth, not allowed to **** use.
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