In addition to professional knowledge, skills and work experience related to hotel management, it is more important for professional hotel managers to establish and maintain professional ethics. A person who doesn't talk about rules and regulations and has no professional ethics will not be chosen by the market even if he has great ability.
As a professional hotel manager, you should have:
1, the ability to understand and control the market.
2. Management ability. Some "professional managers" regard their management ability as a "universally applicable" criterion, and the result has hit a wall. At present, many hoteliers with years of management experience feel increasingly hollowed out. It's time to take a management class, take an MBA and go abroad for further study ... this is the result of market competition. However, hotel managers are different from general managers, and not everyone needs to take MBA courses. The ability of hotel professional experiencers is ultimately exercised in personal practice, and they use their deep understanding of the profession and combine with the ever-changing market demand to create value.
3. Professionalism. Without this, no occupation in the hotel industry can be established. Hotel industry operates 24 hours a day, 365 days a week. Working overtime and being on call is the basic requirement for hotel professional managers, otherwise they will equate themselves with ordinary employees.
4. interpersonal skills. A good professional manager not only has a good reputation among guests, but also is an example for employees to follow.
5, dealing with the crisis, flexible and superior. Professional managers are generally experienced, deal with many problems, and most of them are in high positions, with broad vision and extraordinary ability to deal with crises, and can quickly establish their own positive image.
Hotel industry is a labor-intensive service industry with strong practicality. It seems that a single hotel does not need to spend a lot of money to hire an MBA master to integrate. The professional ability of professional managers comes from years of work tempering and understanding. But hotel professional managers should receive high-level vocational training. And keep learning and thinking, and use it flexibly in the actual work process?
The professional manager of China hotel industry was born from the development of international hotel chain management company in China. As one of the earliest industries that introduced foreign capital and internationalized management after the reform and opening up, China hotel industry has produced a group of professional managers in the true sense after more than 20 years of development. Cheng Erjun, deputy general manager of Shanghai Jinmao Grand Hyatt Hotel, said that the main members of this group are the management who work in foreign-funded hotels. They can change their positions in international hotel chains in the same city through two-way choice to achieve promotion in salary and management positions. In addition, a group of hotel managers, who have been professionally tempered for many years, are employed by independent hotels in various regions by virtue of their accumulated rich experience, mainly driven by salary, and freely flow in the market. "
Huang, a master of management at Sun Yat-sen University, bluntly said: "Objectively speaking, there are no real professional managers in China hotel industry." Mr. Huang analyzed and demonstrated this way: first, institutional reasons. Although the hotel industry is an early opening industry, it is rare to develop into a modern enterprise system. In the modern market economy system, owners, operators and producers have formed their own independent corporate governance structure with clear rights and responsibilities and mutual constraints through power institutions, decision-making management institutions and supervision institutions. This corporate governance structure needs professional managers. Professional managers activate and maintain the vitality of enterprises with their wise decision-making and innovative ability, and become designers and revisers of enterprise organizational structure. Obviously, the existence and function of professional managers are the micro-foundation of modern economic development, but unfortunately, because the hotel industry has not completed the establishment of a real modern enterprise system, it is impossible to have a real professional hotel manager.
Secondly, the imperfection of the professional manager market restricts the development of professional managers in the hotel industry. Under the traditional planned economy system, the identities of hotel managers and administrative officials can be replaced with each other, which leads to the distortion of enterprise management behavior.
At present, China enterprises are brewing a reform, the most obvious sign is that the professional manager market has begun to appear in China. However, due to different national conditions, China has not yet formed a relatively perfect professional manager market. This also seriously restricts the development of the professional manager system in the hotel industry. As a result, credit, integrity and other issues emerge one after another. Therefore, the formation of a perfect manager market is a necessary condition for the emergence of professional managers in the hotel industry.
The characteristics of domestic hotel managers can be summarized as follows: 1. Have a systematic western hotel management process and know the operation mode of this major. It should be said that these professionals played a qualitative role in the service and management of China hotels in the early 1990s. For example, the early introduction of PA (housekeeper) function has completely changed the sanitary appearance of the hotel. This "takenism" approach has benefited many domestic hotels that are not familiar with hotel management and operation. Second, in addition to professionalism, it has a certain ability to control the market. Hotel professional managers have experienced one or more experiences in different markets, are sensitive to changing markets, and cultivate their ability to cope with different markets. Third, spread professional hotel awareness and service awareness. Now, hotel awareness and service awareness are the common sense of hotels above Samsung. It should be said that hotel professional managers have played an exemplary role in these aspects. Fourth, strong professionalism.
Your teacher is right. At present, only the catering industry has professional manager certification. But I personally feel that the hotel industry is not very interested in this certification at present. It is best to start from the grassroots level in foreign brand hotels and practice basic skills. And the ability and resources are far stronger than any certification.