Eating in Haidilao. If you wear glasses in rainy days, when you walk to the door, the waiter in Haidilao will kindly hand you a piece of glasses cloth. At that time, I felt that the service of Haidilao was really abnormal. Being able to think of it in subtle places has given many people a new understanding of Haidilao.

When eating Haidilao, if you eat alone, the waiter will think you are lonely. At this time, you will be given a doll. It's really abnormal to put it across from your seat. This is equivalent to telling everyone that you are a single dog and can only eat hot pot by yourself. Although it's awkward, it's still sweet, but it's a little too sweet to bear.

the customers in the catering industry are people, and the employees in the management are people. Only when employees have a sense of identity and belonging to the enterprise can they really work happily and hard, and then pass on the values of Haidilao through them, because only when employees are regarded as family members can employees regard customers as family members. When choosing employees in Haidilao, the most basic thing is to investigate their personal character. First of all, integrity and kindness are the basic principles of being a man. Second, respect parents. Those who understand the grace of parenting will have a grateful heart and be loyal to the organization.

the biggest feature of this service is that it cannot be copied. In the process of service, all kinds of unexpected situations will happen randomly, and it is impossible for any system or specification to exhaust all the situations in advance. Only by adhering to certain principles, using cameras and improvising can we give a perfect solution. However, this perfection and appropriateness of different needs of customers is the real reason why Haidilao service is called "abnormal".