Question 2: How to be an excellent hotel general manager Reprinted the following information for reference
How to be an excellent hotel manager
The hotel general manager is the soul of the hotel's work, he is responsible for the hotel's business management of the important responsibilities, he has full authority to deal with all the hotel's business activities, and his excellence or not on the survival and development of the hotel will He is responsible for all the business activities of the hotel. Students on this issue, want to talk about personal views from the following aspects.
First, the hotel on the basic requirements of the general manager
The hotel general manager is mainly the implementation of business management functions, which requires him to be quite familiar with the hotel business, the hotel management functions, the use of free, in the business management has its own unique set of methods.
(a) professional knowledge
The general manager of the hotel management hotel business, the hotel should have a deep understanding of the content of the business and the operation of the law. Hotel general manager to determine the standard of the hotel business, to lead the business, it is necessary to the hotel business service procedures, environmental layout, style, hotel image should be very familiar with and insider. In a word, it is the hotel general manager to be professional, to have specialized knowledge.
The hotel is composed of rooms, catering, recreation and other departments of the integrated entity, with these professional knowledge is to become a hotel general manager of a foundation. Do not just try to superficially, half-knowledge.
In the reality of hotel management, the hotel is involved in a very wide range of knowledge, as a hotel general manager, not only to be proficient in the hotel professional knowledge, but also proficient in general management knowledge, knowledge of hotel management, hotel business management, marketing, hotel accounting and financial management, public **** relations, equipment engineering management, human resources management and development, nutritional and health Management and other knowledge; familiar with legal and tax knowledge.
(B) hotel experience
The so-called "line of work", with a wealth of professional knowledge is the foundation of the hotel general manager, then have a wealth of hotel experience is to do an excellent hotel general manager of the premise. The gap between theory and practice is objective, the theory guides practice, practice to amend the theory is the result of experience, with a wealth of professional knowledge can guide the hotel work, with a wealth of hotel experience can make the hotel general manager to do the right thing, with experience can nip some of the problems in the bud.
(C) clear responsibilities
The hotel general manager of the hotel's business management system for the efficient operation of the hotel and the correctness of the business management decisions to assume direct responsibility for a clear understanding of their responsibilities, is effective, planned work must be carried out. Many hotels are a layer of the same, the more you do one of the reasons for the worse, is that the general manager is not clear where their position, where their responsibilities, the hotel is in an orderly, unplanned, unplanned state.
Second, the hotel should be the quality of the general manager of the requirements
The general manager of the hotel is under great pressure. On the leadership, the lower cadres, employees; at any time worried about the hotel has an accident, worried about the people's instability, worried about market changes, worried about the lack of customers, worried about the reception is not good enough to offend the leadership and guests, worried about the ...... sometimes it is really "tasteless food, sleepless nights". In the face of such pressure, there is no good psychological quality, there is no good mental capacity, the general manager will be pressed across. As the general manager of the hotel, not only should have a cheerful and enthusiastic character, stable emotions, but also have a modest and cautious, not arrogant attitude. Only then there are soldiers to block, water and earth cover the general manager style.
Third, the hotel general manager should be able to
(a) decision-making ability
Policy is one of the main work of the hotel general manager. In the implementation of the general manager's system of responsibility of the hotel, the general manager should generally make the following four aspects of the basic decision-making:
1. Objectives, guidelines for decision-making, that is, the formulation of the hotel's long-term development goals and management policy, the direction of the hotel's clear development and management of the basic ideas.
2. Organizational and personnel decisions, that is, the choice of hotel organization and institutional setup type, to determine the level of hotel management and job responsibilities, and for the management of the level of selection and recruitment of competent managers.
3. Business decision-making, that is, to determine the hotel marketing and hospitality business process of the development of the basic strategy of the strategy, such as the selection of the target market, the selection of service product features and service quality standards of the validation, etc.;
4. Financial decision-making. That is, to determine the hotel's fund-raising, utilization, control and other aspects of the basic system and strategy to ensure that the normal proportion of input and output.
(B) business organization
The hotel general manager's organizational capacity, is to be able to grasp the overall situation in the business, combined with the formation of the decision-making, business organization and command, mobilize all the forces in order to achieve a goal of work ....... >>
Question 3: How to be a good hotel manager reproduced the following information for reference
How to be a good hotel manager
Hotel personnel management in the final analysis is the use of advanced concepts and scientific methods of hotel human resources for the effective use and development of the hotel, so that it is the most optimal combination to play the greatest enthusiasm, thereby improving the quality of all employees. Improve the quality of all employees. At the same time service-oriented enterprises want to achieve competitive advantage, want to make customers satisfied, we must focus on the staff. If there is no enthusiasm and dedication of the staff, no matter how carefully constructed hotel is just a cold building. Only employees are interested in their work, full of feelings, only employees feel that they are valued and respected, only employees feel that their achievements can be recognized and rewarded, they will forget to serve the guests.
The importance of employees
Employee satisfaction is an important factor in creating customer satisfaction, corporate profitability, and one of the prerequisites for creating a successful brand culture. We all know hotels are emphasizing branding. The MyPoint Brand Index MBI, launched by MyPoint.com, is a monitoring of hotel brands, reflecting the influence of the brand and releasing a brand flavor list every month. International hotel brands, such as Shangri-La, Sheraton, Marriott, Four Seasons, etc., are at the top of the list, especially Shangri-La, which has been at the top of the list for three consecutive months, with a brand index of 99.59 in May. The hotel brand has always emphasized the "people-centered" cultural concept, which is the core of the brand.
The general manager of a Shangri-La hotel said. No matter what region we are in, our philosophy and culture are not too different. Because we do not rely solely on the building, equipment and other hardware to attract our customers, we rely on the "people", to provide guests with the best service, which is our basic. So no matter which country you go to, which region, our practice, service is the same.
Look at the Marriott brand, the brand ranked fourth in May in the MyPoint brand index list, the brand index is 58.91, Marriott is also a very focus on the staff of the hotel brand, the most basic concept is "people serving people", fair treatment of each employee, while attaching importance to the feelings of employees, let them experience the "feeling of home". The basic philosophy of Marriott is "people serving people", treating every employee fairly and valuing their feelings so that they can feel "at home". The founder of the hotel, J. Willard Marriott, once said: the company cares for its employees, and the employees will treat the guests very well, and then the guests will continue to patronize.
From this, we can see how important employees are to a hotel, to the hotel's brand building. At the same time, the hotel manager for the hotel staff to produce the impact is also very big. So as a hotel manager should be how to treat the staff? In the management at the same time, they can do for the staff what? The author believes that hotel managers should not just stay in the care of the staff's life and work, and more importantly, for the growth and development of employees to provide a harmonious environment, to help employees to improve all aspects of the ability to improve the overall quality of personal. As a hotel manager, in the treatment of employees, there are many unshirkable responsibilities, managers can look at the following aspects against.
The responsibilities of hotel managers
1) Lead by example
The manager's own cultivation, moral concepts of the staff is essential to teach by example. Why should you lead by example? That's because you want to influence others to make a good example of exemplary behavior to the staff, and in this way to influence and educate the staff. Can really affect the staff is "heart with the heart", the impact of the title and power is far from enough, at least not to stimulate the subjective initiative of the staff, not to mention leading a class of "followers". Managers must use their own actions, behavior to win the respect and trust of employees, to use their own confidence to influence employees, which is the most important in the management of the work. "There is no bad soldier, only bad generals", the staff work well, like a mirror, can directly reflect the management ability of a manager.
2) Understanding and respect
Most of the hotel management from the grass-roots level, should understand the ideas and situation of grass-roots employees, with an understanding of the mentality to see them, do not stereotypically manage employees. Let every employee can feel the hotel culture, happy in the post to enjoy the work, but also do not take the staff as the object of payment of salaries or simply working for the hotel, to recognize from the heart that the staff is working hard for the hotel, the staff have a grateful heart, treat them well.
In addition to understanding, managers should also learn to respect employees. Employees not only need companies to meet their needs in the material aspects of life, but also to meet their needs in the spiritual aspects (including respect). ...... >>
Question 4: How can I do a good job as a hotel manager I think a hotel manager, first of all, we must learn to be a person, in the staff, contradictions can go to mediation. Then, is to know how to learn. Do this line of business is very competitive, we must learn from our peers, constantly innovate their own dishes, and constantly improve the quality of our services. Of course, we can think more on the customer, can do some lottery and send some things. When the guests are not satisfied, we have to have the ability to face and bear. In short a good manager is bound to put more thought into the development of the hotel. Manage the staff, improve the environment, create a guest satisfaction hotel.
Question 5: If I am a hotel general manager, how do I do operations research and planning, the overall situation, clear hotel operating income and expenditure of various situations, in order to do a good job of management, in order to do a good job of business decision-making and control into the hotel's foundation, the benefits of the hotel is the core of the hotel, the hotel's profit is the soul. In today's fiercely competitive market environment, the source of competition, price competition, specialty competition, talent competition, marketing competition in the atmosphere. The only benefit competition, the benefit of good or bad, good or bad, high or low is to test the performance of the general manager of the star-rated hotels, but also the assessment of the general manager of the hotel is one of the important core indicators.
In today's benefit on success or failure, to success or failure of the hero of the market economy era. Reserve for star hotel general manager only firmly grasp the revenue generation, efficiency and profitability of these two indicators, you are considered to grasp the lifeblood and soul of the operation and management. As a general manager, you must firmly grasp the hotel revenue and expenditure nodes with a clear grasp of many data every day. To strategize, lead the overall situation, clear hotel operating income and expenditure of various situations, in order to make good business decisions and control. This requires the hotel general manager, must be a daily must see the hotel's six data.
Sales revenue
The hotel's daily income is the hotel management work, sales work, customer development work results of the barometer. Daily sales revenue is high or low, determines the hotel's daily income benefit is good or bad, determines the accumulation of income throughout the year. Hotel general manager must pay attention to the hotel's daily revenue data, especially room revenue, source structure, occupancy rate, average room rate, the number of people dining, the average meal price, the daily gross margin. As well as other lobby bar, tea house, shopping malls, car parks, meeting rooms, field rental and other income.
Grasp the completion of the hotel's daily income to ensure that the annual task in place. As the general manager must pay attention to the completion of the daily sales revenue targets, and do a good job in place to strive for revenue targets.
Cash flow
The hotel's daily room occupancy rate, the average room price and food and beverage dining rate, the average level of consumption per guest, etc., determines the level of hotel cash flow. In the star hotel business in the room cash flow and food and beverage cash flow, to account for the entire hotel daily cash flow between 68% -78% of the total income. Monthly cash flow to account for more than 76% of the cash flow income of the whole hotel. Hotel general manager must keep a firm eye on the daily cash in the accounts, so that the particles into the warehouse, to do "storage silver in the warehouse, the heart does not panic. There is real money in hand, not afraid of the financial crisis, not afraid of all kinds of operational difficulties, not afraid of changes in the external business environment.
How much daily cash flow is also a litmus test to measure the hotel's business situation. There are good and stable daily cash in the accounts, is the hotel to maintain normal operations, expand the development of the firm foundation for the payment of foreign money. The cash flow of the collection and expenditure, but also star hotel general manager must master a business financial art.
Costs
As a general manager of star-rated hotels, in the grasp of revenue generation at the same time. Must have a strict cost consciousness, "save a penny is 100 percent of the profits" consciousness. To know clearly how much the hotel's daily operating costs, daily personnel expenses, water, electricity and gas energy expenditure, depreciation of fixed assets, daily normal operating expenses, management expenses, marketing expenses and other cost expenditure. In order to do a good job of cost expenditure management, cost control work, reduce operating costs. To management to benefit, to profit, and strive for greater profit space.
As general manager, to be able to control the hotel cost expenditure, understand the hotel daily cost expenditure changes. To do their own mind, clear financial data, but also to let department managers, employees understand how much daily hotel normal operation costs cost expenditures, how much money is needed to ensure normal operation, in order to establish a full cost control and savings awareness.
Accounts receivable
The hotel operation is valuable to grasp the benefits of the improvement of revenue. As the general manager of the hotel, do a good job of improving daily income, cash flow income and expenditure control. Should also do a good job of understanding the daily, monthly, quarterly operating payback issues, accounts receivable collection issues. Timely supervision and inspection of the Finance Department, Marketing Department, Food and Beverage Department and other departments, do a good job of meeting sources, team sources, *** departments, enterprises and institutions, such as guests, in the hotel rooms, catering, meetings, entertainment consumption of pending accounts, and arrears in a timely manner in the collection of money back to work. At the same time on the hotel rental properties, office space, field rentals and other monthly rent, utilities, property management fees collected in a timely manner. Do not let this part of the arrears for a long time outside the hotel, occupying the hotel liquidity, can not come back. Do not let it become a bad debt, dead account, unable to recover the account.
To speed up the hotel's capital turnover, we must grasp the outstanding receivables back to work, pay attention to the recovery of accounts receivable. This is a star hotel general manager, must daily attention and supervision of a management work.
Accounts payable ...... >>
Question 6: How can we do a good job as a hotel room manager? Do the following: 1, do a good job of weekly plans and monthly plans, staff and work content 2, the implementation of good weekly plans and monthly plans. 3, humble but do not treat employees humbly 4, there is confusion and timely communication: up and down the right choice. 5, there are problems as much as possible within their own departments to solve. Big problems do not take ideas.
Question 7: How to do a good hotel manager? Hotel management The main object of your face is the travelers Your staff is mainly to provide services For managers, you have to make decisions to always remind themselves of what our business is, what our business should be, and then how to divide your hotel's goals into tasks assigned to the various departments to coordinate their implementation For employees, you have to cultivate a kind of thought, the customer is their breadwinner and butterfly, it is Give them the wages of the people, with this idea they will consciously in action to continue to improve For customers, hardware, to be comfortable, like home, everyone will like the place, in addition to modern people are very lazy, to try to do 360 degrees of service to customers, such as travel, such as dining, such as many, many, on the software, like treating them as a family member, remember what your business, that is, they are the ones who are the most important to you, and they are not the ones who are the most important to you. Is that they (I hope to help you, I wish you success)
Question 8: If you are a hotel manager how do you do it As a grass-roots managers - supervisors, in general, the main work is not management, but communication, is the link between the staff and the manager. The so-called communication refers to unblocking each other's opinions. This communication includes two aspects, cross-departmental communication, communication within the department (including your subordinates your colleagues and your superiors). The company is a whole, the department you lead is a part of the whole, will inevitably occur with other departments, communication is essential. The purpose of communication is not a question of who loses and who wins, but to solve the problem, the starting point for solving the problem is the company's interests, departmental interests are subordinate to the interests of the company. Communication within the department is also very important, subordinate work problems, subordinate thought dynamics, and even subordinate life problems, as a supervisor you need to understand and master, to guide, to assist, to care. Conversely, for your supervisor, you should also take the initiative to report, report is also a kind of communication. Personal opinion, as a supervisor should first and staff to deal with good relations, at the same time to understand the situation of the staff. The meaning of everyone, politely conveyed to the manager, at the same time, the manager's intentions and work arrangements, assigned to the staff.
In addition, to do a good job as a supervisor, there are many things to do. Should also focus on the development of the following capabilities:
A professional ability
As a supervisor, you must master a certain amount of professional knowledge and professional ability, as your management position performance continues to improve, the importance of professional ability will gradually decrease. As a grass-roots supervisor, the individual's professional ability will be very important, you have to achieve the degree of direct guidance to your subordinates' practical work, to be able to act as your subordinates' practical work. The source of professional ability is only two aspects: one is from the book, one is from the actual work. And the actual work you need to your supervisor, your colleagues, your subordinates to learn. "Not ashamed to ask" is the attitude that every supervisor should have.
Second, management ability
Management ability for a supervisor, and professional ability is relative, when your position requires more professional, relatively speaking, need your management ability is less. Conversely, when your position is higher, the higher the management ability requirements. Management ability is a comprehensive ability, need your command ability, need your decision-making ability, need your communication and coordination ability, need your professional ability, also need your work distribution ability, and so on. Management ability from books, but more from practice, so to improve your management ability, you need to constantly reflect on your daily work, with your head from time to time to review your work, summarize your work.
Third, the ability to train subordinates
As a supervisor, training subordinates is a basic, important work. No matter how big the unit you lead, you have to keep in mind that the unit you lead is a whole, to solve problems with the power of the team. Many supervisors are reluctant to delegate things to their subordinates, and for good reason. Handed over to the subordinate to do, to talk to him, talking about it is not necessarily understand, need to be repeated, and then have to review, rather than so, it would be better to do it yourself to get faster. But the key problem is that, so the development of this, you will always have busy things, subordinates will always do those things that you think you can do well. Let subordinates will do things, can do things, teach subordinates to do things, is an important responsibility of the supervisor. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions easily to defeat a group of sheep led by lions, as a supervisor, the important responsibility is to train subordinates into lions, without the need to turn themselves into lions.
Fourth, the ability to work judgment
The so-called ability to work, I personally thought, is essentially a work of judgment, for all the work of the people are very important. Cultivate a person's ability to judge, first of all, to have a straight heart, or to have a good moral character, which is the basis of work judgment. It is only when you have a correct judgment about what is right and wrong in the world that you can distinguish between right and wrong. Secondly, for the work you are engaged in, whether it is a big thing, or a small thing, how to do, how to do, who should do, as a supervisor, should have a clear judgment, or decision. In fact, the ability to work judgment is a combination of the above four abilities, the ability to supervise the embodiment of its work judgment ability.
Fifth, the ability to learn
Today's society is a learning society, today's enterprises must be learning enterprises, for each of us must be the main body of learning. Learning is divided into two kinds, one is book learning, one is practical learning, the two should be alternated. You only keep learning, you can better, faster progress, in order to keep up to catch up with the development of society. Walking on the society, we have to be completely active to learn, depending on ...... >>
Question 9: How to do a good job as a hotel room manager to do the following:
1, do a good job of the weekly plan monthly plan, staff and work content
2, the implementation of a good weekly plan monthly plan.
3, humble but don't be humble to the staff
4, there is confusion and timely communication: up and down the appropriate sea.
5, there are problems as much as possible within their own departments to solve. Big problems do not take ideas.