In order to facilitate the investigation and interview, the reporter was hired as a "hungry" delivery staff. Soon received a delivery note called "Fast Food". The photos uploaded by the merchants show that the physical storefront is spacious and bright, the stove is clean and tidy, and the dishes are rich and varied. The registered address is B2 Floor, Building 9, wanda plaza, No.93 Jianguo Road, Chaoyang District. However, when the reporter took the order to take the meal, under the guidance of the owner's phone, he came to a residential building in Yangzhuang Community, Tongzhou District.
Reporter: "I am here. What unit is your home in? " ? Unit 1, right?
After a while, the unit door opened and a man poked his head out and handed the bag to the reporter.
Fast food operator: "Do you run every day? Now? Yeah, that's it? Yes! I'll call you when there is a single order. "
Not only has the address changed, but the shop hidden in a one-bedroom apartment on the first floor of a residential building is completely different from the bright shop photos on the Internet.
This is an online shop called "Popular Home Cooking". There is a facade, a lobby and a kitchen, and the dishes are also very rich. The online registration address is Building 2 1 Cuiping Beili, Tongzhou District. But the actual address of this store is West Ma Xiao Manor Community. And the photos uploaded on the facade, lobby, kitchen and internet are completely different. Is this the same restaurant?
Reporter: "What's your name?"
Popular home cooking operator: "Popular home cooking."
Reporter: "Is this it?"
Popular home cooking operator: "Yes."
Although the storefront is inconspicuous, the monthly online sales of this store are as high as 18 15.
This is a hungry online shop called "Goo Goo Call Fast Food", with a monthly online ordering volume of 2,532 orders. The online registered address is Gengjiaxiang, Jinjiang District, but the physical store is located in Shengli New Village, Wuhou District, just across the river. In the photos uploaded by the store, the facade and lobby are spacious and bright, while the facade of the merchant store is narrow and cramped. There is no lobby in the store, only a production room of about 20 square meters.
The website "Hungry" shows that this merchant named "Fast Food" has bright dishes and clean stainless steel cookers in the kitchen. However, the kitchen of a physical store is like this. In the dark and narrow production room, the walls, stoves and rice cookers are all covered with black oil stains; The ham sausage that the proprietress just bought from the outside directly bites the outer packaging with her teeth and cuts it into fried rice; Fall into a dirty lunch box, knock on the table and put the rice directly; After using the rice plate, put it directly on the stained pot cover.
Fast food operator: "this year is less, not as much as last year." When I caught up last winter, I sent more than 40 orders a day, just like playing. "
In the investigation and interview, the reporter also found that there is a restaurant called "Hongwei Fast Food" on the roadside. Hungry? The shop on the street is called "Grand Hotel". The stove was placed in the open air at the door with black oil stains on it; The cook wiped the pot and the bottom of the pot several times with a rag that was too dirty to see the primary color, and then put the rag on the frying spoon; The colander is placed on the dirty bucket at the foot and can be directly picked up for use without cleaning; After the dish is out of the pot, the chef dips his finger into the pot to dip out the soup, reaches into his mouth to taste it, thinks it tastes not good enough, and then pours the dish back into the pot to stir fry again.
China implements a licensing system for catering services, and catering service providers should obtain a "Catering Service License" according to law, and hang or place it in a prominent position in the dining place.
20 15 centralized rectification of unlicensed catering was carried out in Tongzhou district, Beijing. After more than 40 times of joint law enforcement, * * * shut down 128 1 small catering units with no license or substandard hygiene. There used to be many small restaurants on this Sanyuan Road, but now there are still signs of plaque hanging on some facades. These facades that have been removed from the plaque are still very lively.
Fuxianglai restaurant operator: "Why didn't the brand hang up? There is no business license. "
Operator of Sanyuan Dumpling House: "We have no business license."
These restaurants that have been shut down can be described as "existing in name only", and some can also be described as booming business. They now put up signs on the gate or in front of the bar, "Are you hungry?" .
A shopkeeper: "It will be more expensive if you are hungry. You must pay 15% for each order. Wool is on sheep. He paid me, so I will definitely raise the price. "
During the investigation and interview, the reporter also found a more strange phenomenon. In the southeast corner of wanda plaza, Tongzhou, there is a shop without any plaque logo. There is a computer in the corner of the shop office. If you are hungry, the managers of the distribution team in Tongzhou Beiyuan usually use this computer to work here.
Every morning at ten o'clock, all the deliverymen have an early meeting in front of the store before taking up their posts, and then go out to take orders. However, after the meeting every day, one-third of the distribution team did not leave, but all entered the store to queue up.
At this time, on the same computer, another staff member is operating. To the reporter's surprise, he actually opened the order-taking clients of five "Hungry" online stores. They are 99 fragrant bentos, enjoy, hello curry, great food and Taipei cure you. The food delivery staff waiting in line also took out the packaged box lunch from the small window and went out to deliver food.
Hungry? Dispatcher: "One person has two orders. It's time for you to go."
The reporter opened the hungry website and found the corresponding store. The registered addresses of these five stores are different, but they are all vague. None of the five stores uploaded photos of physical stores, but they were all convenient for customers to search the home page. The head of the distribution team told the reporter the secrets of these five stores.
Hungry? Deliveryman: "He has five stores, and five stores are combined."
Hungry? Head of Tongzhou Beiyuan regional distribution team: "The meals of five stores are all from here."
It turns out that there is a room of about 10 square meters behind the office of this store, and two workers are processing food in it. The take-away food sold by these five stores online actually comes from this small kitchen.
Managers of five stores: "How many orders do we have a day, more than 400 orders, a day, do you think a month?"
There are only two people, how can you cook hundreds of different meals in one day? How are the seemingly fresh and gorgeous foods released by these five online stores processed?
It turns out that there are two large freezers in the outer room of this shop, which are frozen vegetables packed in pretreated plastic. When someone orders food, the kitchen staff takes out the corresponding varieties from the freezer, then takes them to the back kitchen and heats them in a big electric kettle. If the rice cooker can't thaw, put it in the microwave oven above the console. After the frozen vegetables are thawed and melted, put them into the lunch box. After that, the delivery staff wrapped it in a plastic bag printed with the words "Hungry" and sent it to the ordering customer.
Broadband network Broadband trunking private network service Internet information service Internet plus online payment Internet plus home application Internet plus home improvement Internet plus mobile medical Internet plus smart wear Internet plus car rental Internet plus mobile OTA Internet plus third-party payment.
There are several permits on the wall of this shop. According to the industrial and commercial business license, the name of the company is Shanghai Zejie Investment Management Co., Ltd., and its business scope involves two items: hotel management (except hotel management and food production and operation) and non-physical wholesale: prepackaged foods (excluding cooked food marinating and frozen storage). Next to it is the food circulation license, and its business scope is also prepackaged foods (excluding cooked food, marinated food and freezing). The reporter inquired about the publicity system of the US Food and Drug Administration in Beijing, and found no application for registration of catering service license of the enterprise.
The same address is vague, there are no physical photos, and there is no catering service license. It is also crowded in a shop less than 30 square meters, but it is also on the home page of hungry. So what are these five stores? The reporter noticed that the staff who took orders and assigned food delivery tasks in the store all wore "hungry" overalls, and the store manager also claimed to be a formal employee who was hungry.
Manager Wu: "Manager, aren't you hungry?" How can you be the manager here? I'm just hungry. Is this shop hungry? Hmm. Then how do I write Shanghai in my business license? Well, it's just a business license. How many such stores are there in our store? This? Why do you ask? Just asking. We are an independent department, operating independently, and that, this company, that, the company is not allowed to say. "
The Food Safety Law stipulates that providers of third-party platforms for online food transactions should register food operators with their real names and clarify their food safety management responsibilities; If a license should be obtained according to law, the license should also be reviewed.
Hungry, established in April 2009, was developed and operated by Zas Network Technology (Shanghai) Co., Ltd. According to the process published online by Hungry, it only takes three steps to register for opening a store: submitting an application for opening a store, passing the qualification examination and opening a business online. The reporter submitted an application to open a shop in Yanjiao, Hebei. The next day, I got a call from the manager in charge of the audit in Yanjiao. After the appointed time, the reporter met the staff member. He said that to apply for opening a store in Yanjiao, you don't have to have a physical store or even provide any license.
Hungry? Yanjiao City Management: "If there is a storefront, I will help you. You can pay less. If I am pure, it is like a black shop, and I can help you. "
A few days later, the manager met with the reporter again and said that he could help the reporter realize his desire to open a shop in "Hungry".
Hungry? Yanjiao City Manager: "What's the name of the store? No problem to change this. You can think about it first. If you can't change it by then, you will be in trouble. Think about it. Let's call it snack food. Then I will simply write your current address to you, which is Yanjiao Dongmao, because you don't have this address. "
The manager took the initiative to help the reporter fill in the simple information such as the name, address and phone number of the online store, and then dialed the customer service phone number that was hungry.
Hungry? Yanjiao City Management: "Hello, I am a salesman here. I need to bind a restaurant manager to a new restaurant. "
Then the reporter received a confirmation call from the hungry customer service staff. He only asked the phone number registered by the merchant, but did not check the license, address and other related information.
Hungry? Merchant customer service phone: "The mobile phone number has been successfully bound to you. The account name of a restaurant manager just set up for you is snack food. The spelling of these words is lowercase pinyin. Your restaurant has been built and can be used normally. "
Broadband network Broadband trunking private network service Internet information service Internet plus online payment Internet plus home application Internet plus home improvement Internet plus mobile medical Internet plus smart wear Internet plus car rental Internet plus mobile OTA Internet plus third-party payment.
After waiting for about five minutes, the manager at the scene told the reporter that the shop he applied for was online, and then he demonstrated the operation method of the merchant client to the reporter.
Hungry? Yanjiao City Manager: "Yes, I found it, but everything in your shop is empty. Send some photos in the store opening information and find one you think is ok from the Internet. "
Not long after, a store named "snack food" was dressed up and became a member of the "Hungry" ordering platform. "You have a new hungry order, please deal with it in time."