Members recharge the gift amount can be refunded, but the refund is only for the member of the recharged fee did not consume the part, if the business is not refunded, consumers can complain to the local consumer association, the consumer association can not be resolved, the consumer can be to the local industry and commerce department to complain.

Article 21 of the Measures for the Administration of Single-Use Commercial Prepaid Cards (for Trial Implementation) Article 21 The card-issuing enterprise or the card-selling enterprise shall provide card-return services in accordance with the constitution of the single-use card or the agreement. When refunding the card, the card issuer or the card selling enterprise shall require the refunded cardholder to present a valid identification document and retain information such as the refunded cardholder's name, valid identification document number, refund card number, and the amount of the refunded card. The card-issuing enterprise or card-selling enterprise shall return the funds to the bank account with the same name as the card-returning person and keep the bank account information. If the balance of funds in the card is less than 100 yuan (inclusive), cash can be paid.