article 1 in order to standardize the order of the tourism market, strengthen the supervision and management of the tourism market, and safeguard the legitimate rights and interests of tourists and tour operators, these measures are formulated in accordance with the tourism law of the people's Republic of China, the tourism regulations of Shaanxi province and the tourism regulations of Xi' an city, and in combination with the actual situation of this municipality. Article 2 These Measures shall apply to the tourism activities within the administrative area of this Municipality, the business activities of providing relevant services for tourism activities, and the supervision and management of the tourism market. Article 3 The supervision and management of the tourism market shall adhere to the principles of territorial management, departmental linkage, industry self-discipline and social supervision, strengthen comprehensive management, and establish and improve the supervision and management system. Article 4 The Municipal People's Government shall establish a joint meeting system for comprehensive supervision of the tourism market, notify the comprehensive supervision of the tourism market, coordinate major joint law enforcement actions, and study and solve major problems in comprehensive supervision and joint law enforcement.

the county people's governments, the Xixian New Area and the Development Zone Management Committee are responsible for the organization and leadership of the supervision and management of the tourism market in their respective jurisdictions, and establish and improve comprehensive supervision mechanisms such as comprehensive tourism coordination, joint investigation and handling of tourism cases, and unified acceptance of tourism complaints. Article 5 The municipal competent department of cultural tourism shall implement unified supervision and management of the tourism market in this Municipality, and coordinate relevant departments to conduct comprehensive supervision and management of the tourism market.

the competent departments of cultural tourism in counties are specifically responsible for the unified supervision and management of the tourism market in their respective jurisdictions, and coordinate the comprehensive supervision and management of the tourism market as a whole.

the relevant administrative departments of cities, districts and counties should do a good job in the supervision and management of the tourism market according to their respective responsibilities. Article 6 The relevant departments of cities, districts and counties shall perform the responsibilities of supervision and management of the tourism market according to the following division of labor:

(1) The competent department of cultural tourism is responsible for supervising and investigating the illegal acts of travel agencies such as organizing unreasonable low-price tours, forcing and disguised forced consumption, violating travel contracts, tourism performances, cultural business activities in entertainment places, etc.

(2) The public security organs are responsible for maintaining public order in tourist attractions, tourist traffic stations and other areas where tourists are concentrated, and investigating and dealing with illegal and criminal acts that infringe upon the rights and interests of tourists, such as forced trading and extortion;

(3) The market supervision and management department is responsible for supervising and investigating the illegal acts such as false advertising, unfair competition, unlicensed operation, selling fake and shoddy goods, infringing upon the legitimate rights and interests of tourists by using the terms of contract format, and the operators of the tourism industry failing to implement government pricing and government-guided prices, not clearly marking prices according to regulations, cheating customers, dumping at low prices, bundling tickets for scenic spots, and charging fees in violation of regulations;

(4) the administrative department of transportation is responsible for the supervision and investigation of illegal acts in the tourist passenger transport market;

(5) the urban management department is responsible for the supervision and investigation of illegal acts such as setting up stalls, soliciting customers, chasing tourists, and distributing tourist advertisements around tourist-intensive places and tourist attractions that implement urbanization management;

(6) the sports administrative department is responsible for the market supervision and complaint handling of high-risk sports in tourist attractions;

(7) The online information department is responsible for cleaning up false travel information on the Internet according to law, and investigating illegal websites and accounts that publish all kinds of false travel information such as misleading and defrauding consumers;

(8) The administrative departments of religion, cultural relics, commerce, emergency and other departments shall, according to their respective duties, be responsible for the supervision and investigation of illegal acts related to the tourism industry. Article 7 The competent department of cultural tourism shall adopt various ways to issue early warning of illegal acts in the tourism market, raise public awareness of prevention, and remind and guide tourists to consciously resist acts that disrupt the order of the tourism market.

newspapers, radio, television, internet and other media in this city should strengthen the propaganda of tourism market order management, and conduct public opinion supervision on acts that disrupt the tourism market order. Article 8 Self-regulatory organizations in the tourism industry should strengthen the education of industry integrity, advocate members to standardize services, fair competition and mutual supervision, and safeguard the legitimate rights and interests of tourism operators and employees. Article 9 Units and individuals are encouraged to complain and report acts that disrupt the order of the tourism market, such as unqualified tourism business, attracting tourists at unreasonable low prices, cheating and forcing tourists to spend.

the municipal department in charge of cultural tourism can establish a reward reporting system to reward informants. Article 11 The municipal department in charge of cultural tourism shall improve the information and consulting platform of the city's tourism companies, and provide tourists with necessary information and consulting services such as scenic spots, routes, transportation, meteorology, accommodation, safety, medical first aid, passenger flow warning, service quality of operators, administrative punishment and so on free of charge. The relevant departments shall cooperate with the competent department of cultural tourism to improve the tourism information and update it in time. Eleventh municipal departments in charge of cultural tourism should strengthen the construction of tourism standardization, jointly with relevant departments to formulate standards or norms for the quality of tourism services, tourism products, tourism management, etc., and organize their implementation. Article 12 The municipal, district and county departments in charge of cultural tourism shall establish a disciplinary system for dishonesty in the tourism industry and a publicity system for tourism credit information, and regularly announce the illegal, illegal and breach-of-contract behaviors of operators and employees who provide services such as sightseeing, transportation, accommodation, catering, shopping and entertainment for tourists in the process of tourism business services.

in case of any of the following circumstances, the tourism operators and employees, the competent department of culture and tourism shall, in accordance with the regulations, incorporate them into the public credit information platform of Shaanxi Province:

(1) The tourism operators and tourism professionals are subject to administrative penalties of fines or above by the administrative organs for infringing on the legitimate rights and interests of tourists;

(2) a major safety accident happened to the tour operator, which is the main responsibility of the tour operator;

(3) The tour operator and tourism professionals have been judged by the people's court to bear all or major civil liabilities because of infringement or breach of contract, or refuse to carry out the court's judgment;

(4) The main person in charge of the tourism business enterprise and tourism professionals are sentenced to punishment by the people's court for infringing on the legitimate rights and interests of tourists;

(5) In the course of practicing, tourism professionals is subject to administrative punishment or a court decision to take responsibility for disturbing public traffic order, damaging public facilities, destroying cultural relics and historical sites in tourist destinations, and violating social customs in tourist destinations;

(6) tourism operators and tourism professionals infringe upon the legitimate rights and interests of tourists, causing serious social adverse effects;

(7) Other circumstances in which the tour operators and tourism professionals violate laws and regulations.