KFC is an American multinational chain restaurant, which is a favorite place for many young people. At the same time, it is also the second largest fast food and the largest fried chicken chain enterprise in the world. I have compiled a sample essay on kfc's kitchen work experience for reference only.

a model essay on KFC's working experience

I have been working part-time in KFC Baihua Restaurant since last summer vacation. Have a better understanding of the production and operation of Baihua KFC. So I make a detailed analysis of KFC's production operation organization, production operation process and work design.

KFC has more than ten kinds of food, such as hamburgers, chicken rolls, fried chicken wings and roasted wings in New Orleans. Then what kind of production operation organization mode does his production equipment take? KFC adopts the professional organization mode of craft objects. Let me take spicy chicken wings, French fries and roasted wings in New Orleans as examples.

actually, KFC's frying machine has several function keys. You can choose the function key according to the food you want to fry, and the machine will automatically adjust the appropriate temperature and time. It can be said that all fried foods in KFC have to pass through the frying machine. Moreover, foods such as spicy chicken wings and roasted wings in New Orleans should be thawed, cleaned and pickled in the curing room in advance. These arrangements are obvious specialization of process objects. This kind of multi-purpose has good adaptability to the change of products; It is beneficial to make full use of equipment and employees' working hours: it is convenient for process management. The disadvantage is that sometimes when several products are short, especially during the peak meal period, they will compete for limited resources at the same time.

Although KFC's equipment utilization is reasonable, some products still have bottlenecks. For example, Mexican chicken rolls are in short supply at lunch and dinner every week. On the one hand, because KFC's food is kept fresh, all the food on the shelves will be abandoned after a certain period of time. Mexican chicken rolls have the shortest shelf life, only ten minutes. After more than ten minutes, the pancake on the outside of the chicken roll becomes hard, which affects the taste. To give customers the most delicious food, these? Expired food? Will be abandoned. In order to reduce waste and save costs, KFC is cautious in making the production plan of chicken rolls.

on the other hand, the output beat of the production process of Mexican chicken rolls depends on the slowest beat frying (7 minutes) in several processes. That is to say, frying is the bottleneck. You may think that 7 minutes is a short time, but it is enough to reduce customer satisfaction. As a customer, of course, I want to be available and fresh. However, because Mexican chicken rolls are not as popular with every customer as French fries, they are generally sold now. However, often in the peak period of dining, the frying machine which belongs to the objectification of production technology will be contested for resources. That is to say, when you want to fry chicken strips, you need to wait for the empty space of the frying machine. In order to solve this problem, the restaurant manager of KFC must know the weekly flow of people and pay attention to whether there are large-scale activities near Baihua Square, or change the production plan and increase the supply for some festivals. Therefore, it is very important to predict the time of fried chicken strips. Generally, at 8: 11-11: 11 on weekends, there are no more than two chicken rolls on the shelves. Keep the supply of 5 pieces on the shelves from 11: 11 to 14: 11 and from 17: 11 to 19: 11. Because it is necessary to consider freshness and ensure that it is not abandoned, and the taste of customers is difficult to ponder. Therefore, the bottleneck problem can only be said to be alleviated, but it cannot be fundamentally solved. As Professor Zeng said:? The perfect calculation in the textbook will not work in practice, because there are so many factors to consider? .

Any production system includes equipment, technology, organization mode and human factors, so I will combine KFC's production organization mode with human work design this time.

at KFC, standards are above everything else. The work of employees is highly standardized and professional. The so-called work standardization refers to the time required for a well-trained person to complete a certain job. He should set up a good method in advance and use his normal efforts and skills, so it is also called time standard. KFC has different standards for employees in different positions. For example, to assess whether a producer of Mexican chicken rolls is qualified for his job, as long as his production speed, working steps are correct, and whether the sauce and vegetables are properly matched. Then quantify all these standards (excellent 3 points, good 2 points, qualified 1 points, unqualified 1 points). At the beginning of each month, the restaurant manager will evaluate his work performance according to his assessment form. Experience of kfc kitchen work Part II

In order to improve my practical ability, communication ability and thinking ability, and to make my winter vacation meaningful, I also want to know more about the society by personally experiencing social practice, increase my knowledge in practice, exercise my talents and cultivate my resilience, and whether my ability can be recognized by the society. I want to find out my own shortcomings and gaps through social practice.

I thought before that those who study our engineering major should at least find a suitable practice, but according to statistics from specialized institutions, only a few graduates will do jobs that are in line with their majors, and with one more experience, they will gain more. Therefore, in the process of work, I kept reminding myself that I kept asking myself what I was doing as my own job. Therefore, after obtaining the consent of my parents, I attended and passed the interview at KFC.

I believe everyone has eaten KFC, but not many people have worked in KFC. On my first day in KFC, I thought it was an easy job. The waiters ordered food, collected dishes and cleaned. But when I came into contact with these jobs, I really knew how difficult it was. As the saying goes:? One minute on stage, ten years off stage. ? We only see the cashier's smooth ordering speed, but we don't know how much they have to pay for this simple job. There are many things to remember when working in KFC, such as the price of products, the packaging of products and so on. Even remembering these things is far from enough, because cashier is not doing examination papers at school, and rote learning can't solve practical problems.

after the training, the first time I went to the counter, my cashier was a lump and stiff, and I always missed the steps. I either didn't recommend sales or didn't order food repeatedly. Once, when I bought a meal for a customer, I forgot to recommend sales, and the manager reminded me: What about your suggested sales? When I was in a hurry, I casually suggested a set meal to the customer. As a result, people naturally don't want it.

after the customer left, the manager said to me: The customer has already bought so many things. Do you think it will be successful if you suggest him to buy a set meal? Isn't such suggested sales equal to nothing? In this case, you can suggest desserts such as egg tart and corn salad, as well as catering. Suggested sales should be effective, and don't talk casually without thinking. ? There are four important points at the front desk:

1. Speed

As we all know, KFC is a fast food, and emphasizing speed is an important feature. As a waiter in a restaurant, it has been repeatedly emphasized that every customer provides the fastest service from the first day of work.

in KFC, this one? Quick? Words are no longer rough qualitative words, but are given certain quantitative standards? Customers should be greeted within 2 seconds of entering; The catering for each customer should be completed within 1 minutes; Every customer should wait in line to buy a meal for less than 5 minutes. These clear figures indicate that once you put on your uniform and stand on the counter, all actions must be swift and there can be no delay. Stand on the counter with other cashiers. Others have already received three or four customers, but you haven't even finished a business of tens of dollars. This gap is absolutely unacceptable? Newcomer? To explain. So improving speed is the first important problem I face. On the one hand, the increase of speed can be obtained through cashier again and again, but at the same time, ideological attention is more important. Only when the mind is highly concentrated, the muscles of the whole body are tightened, and all parts are coordinated and cooperated, can we keep up with the rhythm of other cashiers during peak hours. For a short time, I thought I was very fast, but when I witnessed the speed of the store manager's cashier and catering, I knew what the real speed was, and even customers couldn't help praising me. How fast KFC is! ?

2. Challenge a thousand times

? A thousand times? It is a noun that is often mentioned on the counter. So-called? A thousand times? Is the number of copies of a product purchased among 1111 customers. For various reasons, KFC will put forward certain requirements for the sales of a certain product in a certain period of time, and each restaurant will pass the completion of the indicators? A thousand times? Can be reflected. For example, KFC is always introducing new varieties to enrich its products. After investing a lot of manpower, material resources and financial resources in research and development and publicity, the company naturally hopes to be in? Is the new product accepted by the market? How do consumers like it? There are good answers to these questions. Thousands of times has become an important indicator to answer these questions.

3. CHAMPS

KFC's global promotion? CHAMPS? The championship plan is one of the main essences of KFC's successful performance. Its content is:

C? Cleanliness? Maintain a beautiful and tidy restaurant;

　H? Hospitality? Provide sincere and friendly reception;

　A? Accuracy? Ensure accurate supply?

　M? Maintenance? Maintain excellent equipment;

　P? Product Quality? Adhere to high-quality and stable products;

　S? Speed? Pay attention to fast and quick service.

every month, the company scores the CHAMPS status of the restaurant. Therefore, the inspector is also called CHAMPS, and he also has a Chinese name? Mystery customer. Because the inspectors came to the restaurant for inspection as customers. The staff and even the management team don't know who he is or when he will come. He will come to the restaurant as a customer to buy a snack and sit for a while, thus giving the results of the restaurant CHAMPS.

4. Pay attention to team spirit

During the operation of a restaurant, many areas such as counter, general distribution, hall and kitchen are operating at the same time. A dozen employees work together, and we are a team, contributing to the operation of the restaurant. Therefore, it is very important for employees to communicate and cooperate with each other. It is rare to see only one cashier on the counter of KFC. The reason is that we are a team, and players will cooperate with each other at any time. The spirit of mutual cooperation enables us to provide a better working environment for others and ourselves.

in fact, you have to marvel at the success of a fortune 511 company as a part of it. How to survive as a fast food restaurant in such a competitive market is really worth learning. Their model can't be copied simply! KFC's products are so simple that you can make them as long as you are a sound person. Each product has a good specification, weight, volume and temperature, and the taste will not change because of the chef's level.

In addition, I began to feel that as a part-time job, those full-time jobs would bully me and let me do everything myself, so I was always careful when I started to go, for fear of making mistakes, but the truth was not like that. They were very kind to me and took the initiative to help you ... Many people took care of me? Novice? Give what you need as much as possible. Haha ... thank you! Thank you for teaching me a lot of things, including technology and social experience. Really? In a threesome, there must be a teacher? Ah! I used to think that I was a college student, so I thought highly of myself, but now I feel like I am in front of them? Nerd? One, many, many things, really need to ask them! So I think this is also one of my gains!

Besides, I never felt tired when I spent money, but it was different when I earned money. Because I was used to sitting at school, I suddenly couldn't stand standing for 7.8 hours, but fortunately, I got used to it later! Hey ... actually, I heard others say that it is not easy to make money before, but I never experienced it myself. This time, I really ... it is ... three words: it is not easy! Therefore, I really want to cherish my learning opportunities and the fruits of my parents' labor. Although I am frugal at ordinary times, I sometimes get hot-headed and spend money indiscriminately. I really can't do this again in the future. I have to spend wisely! In addition, although I feel tired, it also tests my willpower, especially when I can't stand it. I keep telling myself: < P > Hold on for a while, this is a rare opportunity to exercise! Sometimes, people really need to exert their subjective initiative. Whenever I think so, I will really stick to it! Really beat yourself, so there is always a sense of accomplishment!

I also want to talk about my feelings when I got those few tickets. At that time, I was really excited, because it was my own labor after all. Holding the money in my hand, I felt like an adult, I could earn my own money and living expenses. My hands could have created value. Although insignificant, it is enough to make me excited for a while. This feeling is wonderful! !

In short, this part-time job experience really impressed me! ! I only know what I have gained! In just one month's working life, I feel that I have not only learned some knowledge, but more importantly, I have trained my resilience, made myself understand many truths, many seemingly simple truths, and paved the way for myself to step into society. People always need to hone and struggle, or wouldn't it be a waste of time on earth? Although I am not superstitious, I always believe: since you are given the opportunity to be a man, you should take it well!

Also, I still think that school life is very different from social life, the relationship between schools is relatively simple, and the friendship between students is also relatively real! In addition, the opportunity to learn is so rare, so cherish and grasp the present, only in this way can we be worthy of people who care about themselves!

Anyway, I think the experience of this part-time job will be imprinted on my mind forever, and I believe there will be many such opportunities in the future. I will definitely strive for more, exercise more and constantly improve myself! Challenge yourself! ! Although it is not my first social practice, I think it is a successful, useful and beneficial social practice, which will be of great help to my future study! I will cherish everything I have now, so come.