Model essay on summary of hotel front desk work (selected 6 articles)

A period of work has come to an end before you know it. Looking back on the achievements of this period, what do you think? Presumably we need to write a work summary. How to write a work summary to attract more attention? The following is a summary essay (selected 6 articles) of hotel front desk work that I helped you organize. Welcome to read it, I hope you will like it.

summary of hotel front desk work 1

1. When answering an outside call, you should immediately say the name of the hotel in Chinese and English, and greet the guests. After listening carefully to the other party's requirements, you should transfer it as quickly and accurately as possible. Please don't make a wrong connection, especially in the middle of the night, and you should check if it meets the requirements before transferring it to the guests, so as not to disturb the guests' rest and cause complaints. If the guest you want to pick up is not in, you should ask the other party if you need to leave a message. When leaving a message, you should write down the content of the message, who to leave it with, the time and contact information, etc. At the end of the call, you should say "thank you" and wait until the other party hangs up.

2. Operators should use professional terms, such as "Sorry, the phone is not answered", "Please wait", "I'll check for you", and never say rude words such as "I'm not here", "I'm busy", "I can't hear you" and "What", and I can't use my spoken language to wait for unprofessional sentences, and I can't speak at a fast speed.

3. Be familiar with the area codes and country codes of major countries and cities in the world, as well as the area codes of big cities in China;

4. Be familiar with and understand the charges in major regions;

5. Understand the time difference between major cities and important places in the world, so as to make inquiries;

6. Each terminal should be equipped with pens, paper, extension list and message list, etc., and relevant telephone information should be in a special location for everyone to use at any time;

7. Memorize all local emergency telephone numbers, such as "hospital, fire brigade, public security bureau", and summary of hotel front desk work. 2

According to the arrangement of teaching plan, I was assigned to Julongwan Natural Hot Spring Resort to practice hotel management from April 21th, 2119 to October 21th, 2119. After six months of internship, I felt deeply, learned a lot and gained a lot.

during my internship, I carefully combined my book knowledge, followed the school's arrangement and plan step by step, and worked slowly under the guidance of the hotel leaders. I studied hard and actively, mastered the basic business procedures of the hotel, learned the daily operation norms of refreshments, learned the cooking methods and eating customs of some Cantonese dishes, understood the daily table manners of Cantonese people, and personally felt the necessity of standardized service and personalized service. At the same time, I also have a preliminary understanding of the catering industry in Guangdong ... I have benefited a lot and felt deeply, and deeply realized that learning and internship are closely integrated and inseparable, and learning and internship are equally important, especially internship is very important;

In today's increasingly fierce competition for knowledge, common sense and experience, the hotel service industry is materialistic and economically developed, which makes people's outlook on life, money, values and interests change greatly, and makes people's spiritual pursuit and material enjoyment have undergone earth-shaking changes. Therefore, it is more obvious for the hotel industry, which has just started and has a bright future. People have just seen this bright future.

At the same time, it is said that those who study this major ourselves and intend to engage in this industry in the future have also generated endless motivation and pressure, which is a sober step for us to engage in the future development of this industry and understand a lot! Summary of hotel front desk work 3

1. Time flies, and 21xx years will soon pass. During this year, under the guidance of the company's correct operation, xx Hotel Management Department implemented the management of the department with the concept of "high efficiency, innovation and service", successfully completed the tasks assigned by the company and won the praise of the guests many times. The work of this year is reported as follows:

2. The year of 21xx is coming, and we welcome the year of 21xx with confidence. The past year was a year to promote the three major themes of "safety, operation and service" of hotels, and it was also an ideal year to achieve the annual revenue and profit targets of hotels. On this occasion, it is necessary to review and summarize the work, achievements, experience and shortcomings of the past year, so as to foster strengths and avoid weaknesses, strive for progress, and strive to achieve better results in the new year.

The curtain call has quietly come to an end in 3 and 21xx, and xx Hotel has also made a major breakthrough and transformation in this year. As an ordinary member of the hotel, it has an indelible memory and unrepeatable significance for me and my administrative department in daily management, corporate culture construction, human resources and quality inspection. Now we summarize the work in the past year.

under the correct guidance of the hotel leaders, the industry guidance of the relevant municipal departments and the strong support of the brother departments, all the staff of the security department of the hotel have worked hard and innovated, effectively maintaining the hotel's operating order and ensuring the safety of the hotel. Specific work has been done in the following aspects. Summary of hotel front desk work 4

The front desk is an important department in hotel management, which mainly undertakes a series of work centered on the actual sales of hotel rooms. For example, some practical work such as checking in, checking out and checking out for guests, and the front desk is also a comprehensive department of hotel business activities and customer service, which plays an extremely important role.

As the window of the hotel, the front desk is the hotel's first impression of the guests. We should keep our best image, smile and be full of energy, and greet our guests with our most beautiful side, so that every guest will experience our sincerity, enthusiasm and feel really at home when entering the hotel.

we should be familiar with the basic situation of the hotel, understand the room type and its characteristics, master the operation process, and provide services such as check-in, check-out and check-out, and guest inquiry for guests quickly and accurately. When guests enter the hotel, we should take the initiative to say hello and address each other. If they are regular customers, we should accurately state the name and position of the guests. Ask the guests what they can do for help. When they want housing, they should listen carefully to the guests' requirements, recommend the required room type and price through observation and listening, and make the guests satisfied. When describing our hotel to the guests, we should pay attention to introducing the characteristics and advantages of our hotel. For example, our hotel has just been renovated, with complete facilities and convenient transportation, but the price is very affordable. Let the guests know something about our hotel, and if necessary, let them visit our room first. For guests with different personalities, we can take different measures, such as: for introverted and hesitant guests, we can help them make decisions, give more suggestions and have a soft tone; For an extroverted guest who has an independent mind, we should talk to him in a relaxed and pleasant way. Summary of hotel front desk work 5

As a hotel front desk. As a staff member in the service industry, I know the importance of my service attitude.

I also know better that I should pay attention to my service attitude during working hours. What's more, I am a receptionist. The receptionist is the first place to contact customers, so it can be said that the receptionist is the facade of the hotel, so my work is even more important.

since I entered the hotel, I have been working hard to adjust my mood at work and ensure that I can work in the best and best working condition. Not only that, I will also pay attention to the first impression I give my guests. No matter at work or in my daily life, the first impression itself plays a very important role in interpersonal communication. So many times, I have to give customers a comfortable and pleasant feeling.

when I first came here, I didn't understand it very well, and I didn't notice some details of my work. Plus, I just came to this city with a very high pace and pressure of life, so I couldn't adjust and handle my emotions well, and I couldn't finish my work well at work, and I was criticized and educated by leaders and supervisors.

But slowly, I began to get used to my work and life, and I was able to properly handle my personal emotions at work, so as to ensure that my work and state were not affected by things other than work. Up to now, I enjoy my job very much. During my work, I can obviously feel my growth, and I can adjust my emotions to the best, handle the relationship with customers, help them solve problems, and handle all the procedures for customers to enter the store attentively. Now you can slowly feel that you have integrated into the working atmosphere of the hotel, as well as the pace of work and life in this hotel and city.

I hope all the leaders of the hotel can carefully review my work summary, make a judgment on my previous work, and agree to my application for full employment, so that I can continue to play my best in XX Hotel. Summary of Hotel Front Desk Work 6

At the end of this year and the beginning of this year, looking back on the past 21xx years and looking forward to 21xx, I can't help feeling deeply. In the past year, under the guidance of the company, with the great care and help of the leaders of the front desk department and the friendly cooperation of my colleagues, my work and study have made great progress. The following is a summary of my personal work as a hotel receptionist at the end of the year:

First, strengthen business training and improve my own quality

With the enthusiastic help and strong support of the foreman in charge of the front desk and my colleagues, my business skill level has been obviously improved. As the facade of the hotel, the lobby is the only place for customers to enter the hotel, so each of our employees should directly face the customers. In a certain sense, our work attitude and service quality reflect the service level and management level of our hotel.

The front desk is the core part of this hotel's facade, and the service personnel working in the front desk have great responsibilities, and sometimes their careless negligence will bring economic losses to the hotel. So in my daily work, I try my best to do every job conscientiously and responsibly, and actively learn more professional knowledge, so as to strengthen my business skills. Only in this way can we improve our business knowledge and service skills, provide quality services to our guests and enhance the image of the hotel.

second, "open source and reduce expenditure, control cost", starting from me

"open source and reduce expenditure, control cost" is the basic pursuit of every enterprise. Under the leadership of the company's department leaders, we actively responded to the hotel's call to carry out activities to save money and control costs. In order to save money, we use recycled welcome cards as hotel staff. When the HSE room is checked in and when the SALES department wants to show the guests around the room, we all use these waste welcome cards to install keys to reduce the welcome. ;